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07-14-2020, 06:25 PM | #1 |
Iron Grenadier
Join Date: Jul 2009
Location: Pulaski, VA
Posts: 738
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So I recently ordered Belit from the 2004 McFarlane Conan series and after opening the FedEx box I noticed to issues. The first is the package has more yellowing than you can see in the pictures on the eBay listing. While not a huge issue the description says it's a undamaged item. Is yellowing of the package considered damage? If I was selling a figure with yellowing I would make sure to point it out. There are also a couple of bends in the packaging but not only can these be clearly seen in the pics but I don't consider them a issue because I bent McFarlane similar packaging just from picking it up wrong.
But the big issue is the figure may have been damaged in shipping. The figures left elbow looks to have had the paint rubbed off and you can see flesh colored paint on the inside of the packaging. Plus the packaging had a impression where her elbow is. And the box was bent on both the top and bottom. I've looked at the pictures in the listing and I can't see any issues with the elbow. I even had my dad look at the and e didn't see anything either. Now knowing the packaging has yellowing I can kinda make that out but I can't see any issues with the elbow. So how do I go about handle this? I don't just want to be like hey man you lied. But I also don't want to go about this in a way that puts me at a disadvantage. I know I need to take pictures and try to capture my issues as good as I can. I've never had a issue with a eBay purchase that wasn't my fault because I didn't take time to clearly read the listing. Thanks for any help. |
07-14-2020, 07:37 PM | #2 |
Iron Grenadier
Join Date: Jul 2009
Location: Pulaski, VA
Posts: 738
|
After taking pictures the yellowing does not show up in the pictures.You can kinda see it if you really know what your looking at and looking for. This is the description from the condition description:
New: A brand-new, unused, unopened, undamaged item (including handmade items). See the seller's listing for full details. The only other description for the packaging is: Packaging: Original (Unopened) After going over figure more closely the packaging is dirty and clearly shows up in pics and the packaging has a Conan label that is a sticker on the front that has slight peeling. The issue that seems to be shipping damage aside, I more than likely wouldn't have bought the the figure from this seller based on stuff I only discovered after getting the figure in hand. |
07-14-2020, 08:02 PM | #3 |
Mass Nerderer
Join Date: Nov 2013
Location: Slitherin' around the tank- It's cool, though, 'cause I'm being "watched"
Posts: 9,101
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If you feel it wasn't as described, I'd recommend politely bringing it to the seller's attention. Sometimes sellers are super accommodating, and Ive even had a few offer a partial refund in the past.
Of course, some sellers aren't interested in dealing with anything once the package leaves their possession, in which case you may need to a) file for a return, if the seller offers them b) open an "item not as described" case if not. Just remember to try and be pleasant and professional tje whole way through, and not to be too heavy handed with negative feedback (sometimes ya gotta, though.) |
07-14-2020, 08:06 PM | #4 |
A Cimmerian
Join Date: Jun 2016
Location: Mountain of Power
Posts: 11,075
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I’ll tell you this- I bought this figure from my LCS and received it ( and the whole wave) case fresh. The sticker peeling and blister yellowing are inevitable. That doesn’t mean it shouldn’t have been mentioned, but you are highly unlikely to find it otherwise. Early McFarlane figures become increasingly brittle overtime, and can break in the package, and almost every clam shell I have came rippled over both waves of the Conan figures. In fact, one of the reasons I havent attempted to sell mine is because, even though they are as mint as they are like to be after almost 20 years, they aren’t anywhere near “new” condition.
None of that is to say you don’t have a legitimate issue, but you’re unlikely to find one in better shape unless it’s been hermetically sealed, as far as packaging goes. Your ultimate recourse is to tell him you don’t think the description is accurate, and if he doesn’t offer a refund, file a claim and eBay will almost assuredly side with you.
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07-14-2020, 09:28 PM | #5 |
Iron Grenadier
Join Date: Jul 2009
Location: Pulaski, VA
Posts: 738
|
For me the real issue is the shipping damage or at least what seems to be shipping damage. The yellowing is only a issue because it wasn't mentioned in the listing and it can't be seen in pictures. I know McFarlane packaging will yellow because I have both Conan figures from series one and the packaging is a amber color. As for the packaging being visibly dirt, I only really have a issue with that because I would have cleaned the figure the I could have before shipping it. And the label peeling is more me being upset and starting to not pick every little issue.
When I contact the seller I'm more than likely just gonna bring up the shipping damage and yellowing. But a question I do have is if I don't mention the figure being dirty to the seller would it be scumy to later being it up to eBay if it goes that far? I want to handle this the most upstanding way possible. I would just as soon keep the figure as it is than deal with a return and then wait for the money be returned. I'm guessing I go ahead and send pictures when I contact the seller right? Last edited by lespaul59; 07-14-2020 at 09:31 PM.. |
07-14-2020, 10:22 PM | #6 |
Hisstank.Com General
Join Date: Jun 2013
Location: Brooklyn NY!
Posts: 5,239
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Quote:
So I recently ordered Belit from the 2004 McFarlane Conan series and after opening the FedEx box I noticed to issues. The first is the package has more yellowing than you can see in the pictures on the eBay listing. While not a huge issue the description says it's a undamaged item. Is yellowing of the package considered damage? If I was selling a figure with yellowing I would make sure to point it out. There are also a couple of bends in the packaging but not only can these be clearly seen in the pics but I don't consider them a issue because I bent McFarlane similar packaging just from picking it up wrong.
But the big issue is the figure may have been damaged in shipping. The figures left elbow looks to have had the paint rubbed off and you can see flesh colored paint on the inside of the packaging. Plus the packaging had a impression where her elbow is. And the box was bent on both the top and bottom. I've looked at the pictures in the listing and I can't see any issues with the elbow. I even had my dad look at the and e didn't see anything either. Now knowing the packaging has yellowing I can kinda make that out but I can't see any issues with the elbow. So how do I go about handle this? I don't just want to be like hey man you lied. But I also don't want to go about this in a way that puts me at a disadvantage. I know I need to take pictures and try to capture my issues as good as I can. I've never had a issue with a eBay purchase that wasn't my fault because I didn't take time to clearly read the listing. Thanks for any help.
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07-15-2020, 06:45 AM | #7 |
Hisstank.Com General
Join Date: Jun 2009
Location: Secret underground complex
Posts: 7,026
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Quote:
If you feel it wasn't as described, I'd recommend politely bringing it to the seller's attention. Sometimes sellers are super accommodating, and Ive even had a few offer a partial refund in the past.
Of course, some sellers aren't interested in dealing with anything once the package leaves their possession, in which case you may need to a) file for a return, if the seller offers them b) open an "item not as described" case if not. Just remember to try and be pleasant and professional tje whole way through, and not to be too heavy handed with negative feedback (sometimes ya gotta, though.) |
07-15-2020, 01:10 PM | #8 |
Sith/Jedi Hybrid
Join Date: Feb 2009
Location: Middle TN
Posts: 3,197
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I sell lots of stuff on eBay. If there's a problem, I try to make it right no matter what (despite the fact that my listings say I do not accept returns). Contact the seller, be very polite, and see what happens. Sounds like he could have given you a much better description. As a seller, if you try to BS or cut corners with the description, you are just asking for trouble. If the seller is not a total jerk, you should be able to come to some compromise that is acceptable for both parties. Good luck!
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07-15-2020, 01:58 PM | #9 |
Hisstank.Com General
Join Date: Jul 2007
Location: Vancouver, BC
Posts: 17,156
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Quote:
As a seller and avid ebay er I can tell you that Ebay's buyer protection is very strong for buyers. You don't need a reason to return it. I'm pretty sure this includes Sellers who do not accept returns but double check on that. I know for a fact that IF the item is damaged in the shipping it's the sellers problem NOT the buyers. I'd contact the seller that the item was damaged in shipping. Give him the opportunity to make things right. This may be required. If you don't get satisfaction contact Ebay, they'll back you for sure. Follow the tabs to contact ebay that the item was damaged in shipping or not accurately described.
I offered a partial refund but buyer refused saying he wanted a perfect box which annoyed the hell out of me cause if you were picky, you should look carefully at the pictures. I was really hoping he'd just take a partial refund cause it ended up costing me more than it was worth to even sell the item in the first place. I don't accept returns, but all that means is that a buyer cannot ask to return an item for no reason (ie. they changed their mind).
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07-15-2020, 10:02 PM | #10 |
Iron Grenadier
Join Date: Jul 2009
Location: Pulaski, VA
Posts: 738
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Quote:
I'll update when I can with how things turn out. |
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