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07-27-2011, 03:25 PM | #1 |
Made of 100% pure awesome
Join Date: Jul 2009
Location: California
Posts: 479
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Thank you for your e-mail and for your interest in HasbroToyShop.com. We do apologize for your troubles in ordering this year’s exclusive San Diego Comic Con items from HasbroToyShop.com. Due to high volumes of activity on the website on July 26th, 2011, both the HasbroToyShop.com website and our internal system were moving very slowly and in some cases not loading at all. Due to the website being consistently non-responsive for several hours, many people were unable to secure the exclusive item(s) that they were trying to order.
Unfortunately, when an item is placed in a customer’s cart, the item is not reserved for that customer until the order has been completely placed and the customer receives the order number. Therefore, if a customer added an item to their cart and by the time the customer was able to check out with their order the item was no longer available, this means the item was unfortunately sold out in the meantime. Unfortunately, there is no reserved stock of the exclusive Comic Con items and once they are sold out on HasbroToyShop.com, there will be no more available as these items were made in limited quantities and will not be restocked at any time. We would like to apologize for the long hold time that customers experienced during the afternoon on July 26th as there was an inundation of phone calls of customers with questions and concerns in regards to the Comic Con exclusives. Customer satisfaction is very important to us and we always strive to answer phone calls from every customer as soon as we are able. Again, we apologize that many customers were unable to place orders for the exclusive items they wanted to purchase. These items are made in limited quantities as they are exclusive to the Comic Con convention and a small amount are reserved to be sold from HasbroToyShop.com after the convention for customers who were unable to attend. We are working with our corporate offices and technical support teams to be better prepared for the release of the Comic Con exclusive items on HasbroToyShop.com after next year’s convention. We apologize again for any inconveniences the website issues and long hold times caused on July 26th. If there is anything else we can assist you with, please let us know. We greatly appreciate your business. If you have additional questions, please visit our website, Games, Toys, Action Figures, Collectibles, and Gifts - HasbroToyShop.com, or contact our Customer Service Center via e-mail at [email protected] or phone at 1-800-408-0052. Sincerely yours, Amanda Hasbrotoyshop.com Customer Service
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"Hasbro toys so rare... We got the mail away!" Check out my work at: http://www.facebook.com/VeronicaMarsCustoms |
07-27-2011, 03:31 PM | #2 |
Crimson Guard
Join Date: Feb 2009
Location: quad cities
Posts: 4,918
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Quote:
Again, we apologize that many customers were unable to place orders for the exclusive items they wanted to purchase. These items are made in limited quantities as they are exclusive to the Comic Con convention and a small amount are reserved to be sold from HasbroToyShop.com after the convention for customers who were unable to attend.
I highly doubt it. 100% of the fault of not having enough Skystrikers to go around lies with Hasbrotoyshop. Not the Joe team at Hasbro. They tried to get HTS to up their order, that this would be a hot item and they would need plenty to go around. But no. You can shove your apology up your ass. You were warned by the customers and Hasbro. |
07-27-2011, 03:59 PM | #3 |
Hisstank.Com General
Join Date: May 2008
Location: Woodbridge, VA
Posts: 5,420
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Hmm surprised they didnt give out a 'we are sorry here have 10% off type of code'.
Maybe they really dont get customer service
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when it comes to aviation i know a lot but im a expurt "ground beef? ground beef? No, Steve. No ground beef. Tonight you get Chorizo!." |
07-27-2011, 04:00 PM | #4 |
Epically lazy bastard!
Join Date: Mar 2008
Location: My Recliner
Posts: 24,045
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I'm pretty sure they don't.
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First porn, then cupcakes.. My Feedback: https://www.hisstank.com/forum/buy-s...-feedback.html Griffs Garage Customs thread: https://www.hisstank.com/forum/g-i-j...e-customs.html |
07-27-2011, 04:03 PM | #5 |
Spartan F5 Viper
Join Date: Sep 2008
Location: Sparta
Posts: 17,125
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I love the way the just totally ingored the fact that they turned on thier answering machine to tell people they were in a "staff meeting". That totally negates the entire appology they tried to offer in this letter lol...they are pretty good with the plausible deniablity thing aren't they...I hope they go out of business...
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07-27-2011, 04:17 PM | #6 |
Hisstank.Com General
Join Date: Oct 2008
Location: Atlanta
Posts: 11,379
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Yes, it was all unfortunate. It was all because of a simple lack of fortune. Had they been luckier things would have turned out different. Maybe HTS should invest in some rabbit's feet and/or 4 leaf clovers to better prepare for next year.
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07-27-2011, 04:17 PM | #7 |
Banned
Join Date: Aug 2008
Location: Cobra Island
Posts: 2,358
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im going to continue crying over this until they all drown in a lake of sadness.
/cuts self |
07-27-2011, 04:19 PM | #8 |
Plastic lover
Join Date: Sep 2007
Location: Over The Rainbow!
Posts: 8,395
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Copy and paste...copy and paste.
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Anything but to face ourselves as we are... |
07-27-2011, 04:22 PM | #9 |
[email protected] 4 BST
Join Date: Oct 2008
Location: HELL
Posts: 6,074
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"If there is anything else we can assist you with, please let us know."
How about we assist HTS in pulling it's head from it's own arse! LOL
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07-27-2011, 04:24 PM | #10 |
Cobra Battlefield Medic
Join Date: Aug 2008
Location: North Carolina
Posts: 47
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I got the same letter, except mine was from "Chris"
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