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07-09-2009, 03:13 PM | #71 |
SurveillancePort.com
Join Date: Feb 2007
Location: M.A.R.S. EVERGLADES ARMORY
Posts: 21,464
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As I posted elsewhere.... :p Now back on topic. kthxbai |
07-09-2009, 03:13 PM | #72 |
Iron Grenadier
Join Date: Mar 2008
Location: Missouri
Posts: 789
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At the risk of sounding even more arrogant that I apparently do already, allow me to correct you. The reason we are still in business is because we do not let a select few people on message boards operate our business for us. I would encourage everyone to re-familiarize themselves with Aesop's Fables The Man, the Boy, and the Donkey whilst recognizing one additional point: the consumer's interest is the consumer's interest. The consumer is not concerned about whether or not a business generates a return on investment (profit). That bias necessarily requires us to set the prices, policies, product limits, etc. - not the other way around. While you may like to continue to maintain that we are not doing this correctly, or argue over minutia such as the speed to which an email was responded to, I will once again challenge you to consider two points: 1) why are we still in business after 10 years when many other have come and gone?, and 2) please show us how to do it better by stepping up the plate and starting your own online shop, putting us out of business forthwith - with all sincerity, I invite anyone to step up and take us out of the marketplace by providing better prices, selection, and service. We totally embrace the free market principle of competition.
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07-09-2009, 03:17 PM | #73 |
Iron Grenadier
Join Date: Mar 2008
Location: Missouri
Posts: 789
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And what prevents people from placing multiple orders, or multiple orders under different names to the same address, or multiple orders under different names and addresses but with the same credit card? Shall I go on?
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07-09-2009, 03:18 PM | #74 |
Banned
Join Date: May 2008
Location: New Joesey
Posts: 2,931
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Thanks for taking the time to address the issue both here and at RTM, Corey.
I do really think that every etailer will inevitably have an issue at some point and it's how the situation is handled and resolved that defines how good the service truly is. Whether I like this situation or not is irrelevant, as I know that if smalljoes gets in something I want bad enough and the price is reasonable, I'm ordering it from him. The same can be said for BBTS or any other online shop. To say you'll never buy from so & so again is probably not an accurate statement for most of us when you get down to it. |
07-09-2009, 03:24 PM | #75 |
Iron Grenadier
Join Date: Mar 2008
Location: Missouri
Posts: 789
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I will also point out that the offended parties brought this issue to the forums without waiting a reasonable amount of time for a reply from us. (Not that they would have liked the reply, and of course were going to bring the matter to the forum anyway...)
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07-09-2009, 03:26 PM | #76 |
Money first!
Join Date: Jan 2008
Location: Michigan
Posts: 2,181
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Quote:
While you may like to continue to maintain that we are not doing this correctly, or argue over minutia such as the speed to which an email was responded to, I will once again challenge you to consider two points: 1) why are we still in business after 10 years when many other have come and gone?, and 2) please show us how to do it better by stepping up the plate and starting your own online shop, putting us out of business forthwith - with all sincerity, I invite anyone to step up and take us out of the marketplace by providing better prices, selection, and service. We totally embrace the free market principle of competition.
Last edited by Mr. Focus; 07-09-2009 at 03:35 PM.. |
07-09-2009, 03:29 PM | #77 |
JOES BEFORE HOES
Join Date: Oct 2007
Location: Westland, MI
Posts: 5,939
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as they should...we all have a right to know whats going on, no matter what it pertains to...this is just a faster way then everyone waiting for a direct mail response from you....
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07-09-2009, 03:33 PM | #78 |
Karaoke Force
Join Date: Nov 2007
Location: Greensboro, NC
Posts: 2,543
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So let me see if I have the facts sorted out here, because I really want to know for future decisions based on whether or not I recommend someplace.
Consumer POV: Purchased items at set price, price raised, items cancelled. Retailer POV: Consumer exceeded (unknown) limits, price raised to meet demand, excessive items cancelled. Communication: Consumer: emails, forums Retailer: forums, no emails Let me say that I think it's good of Corey to speak here. And after 18 years in customer service myself, I'd like to address him if I may. Three things we're always taught in marketing and customer service are this, Consumers do not respond positively to: 1. Sudden price hikes 2. Purchases denied 3. Being told they are in the wrong In your various defenses you have posted, they come off as "we're right, you're wrong, live with it." That's not a sound business model. Word off mouth makes a difference. Reputation makes a difference. Case in point. I've ordered from smalljoes in the past. everything was good, so when anyone asked, I've said that. I understand the price hike, if not the timing. I don't know what your order is, but on 500 sets, thats a good $4000 to go toward cleaning out the Joe sets that haven't sold. But really, it should have been that higher price from the beginning, and it should have stayed consistant. The cancelled orders? I don't get that. If it's only 3, it shouldn't have been an issue. Again - word of mouth IS important. And now your reputation has suffered today. I'm not going to say I'm not going to shop at smalljoes. I don't know. All I know is if someone asks me if THEY should, this incident will come up and I'll let them make their own opinion. Word of mouth. I wish you luck in straightening this out and again, your openness here is a plus. |
07-09-2009, 03:41 PM | #79 |
Mad Scientist at Large
Join Date: Jun 2008
Location: Portland, OR
Posts: 14,793
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Quote:
At the risk of sounding even more arrogant that I apparently do already, allow me to correct you. The reason we are still in business is because we do not let a select few people on message boards operate our business for us. I would encourage everyone to re-familiarize themselves with Aesop's Fables The Man, the Boy, and the Donkey whilst recognizing one additional point: the consumer's interest is the consumer's interest. The consumer is not concerned about whether or not a business generates a return on investment (profit). That bias necessarily requires us to set the prices, policies, product limits, etc. - not the other way around. While you may like to continue to maintain that we are not doing this correctly, or argue over minutia such as the speed to which an email was responded to, I will once again challenge you to consider two points: 1) why are we still in business after 10 years when many other have come and gone?, and 2) please show us how to do it better by stepping up the plate and starting your own online shop, putting us out of business forthwith - with all sincerity, I invite anyone to step up and take us out of the marketplace by providing better prices, selection, and service. We totally embrace the free market principle of competition.
And again, thank you for making it clear in no uncertain terms that your enterpise is so successful that my business (and I think I speak for at least a few other people here) is not needed. |
07-09-2009, 03:44 PM | #80 |
Iron Grenadier
Join Date: Sep 2008
Location: New Hampshire
Posts: 565
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Quote:
I write databases for a living. It is not hard to set order limits or find duplicate user information; you have just chosen not to. You really should live with that choice and honor the orders. At the very least you should have posted a buyer limit. I work for a company that sells kitchens with an average price tag of 40k. I have seen pricing errors that have amounted to several thousand dollars and you know what they do... They honor the price the client was presented with not even what they have signed for. If they see it we own it; end of story. |
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