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03-06-2023, 11:09 PM | #7101 |
High-Voltage Specialist
Join Date: May 2020
Location: Seattle, WA
Posts: 1,884
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So I just got my replacement Pilot Scarlett in the mail (USPS). It was shipped from "Cartamundi" in East Longmeadow, MA in a cardboard box with newsprint for padding - and in a Star Case! I wasn't expecting that! The figure and card look good so I suppose I'd better keep this one in the case and open one of my others. Pretty happy with the customer service on this one. Still no handle on her crossbow, though ;)
__________________
Courtesy of The Full Force Podcast: Additional Name-only reveals: 12/7/23: Zandar - Leatherneck 2/29/24: SAW Viper - Dial-Tone - Frag Viper 3/18/24: Blowtorch 3/30/24: Once a Man Cobra Commander Other rumors/leaks: Heartwrencher - Thunder Machine - Snow Cat Marauders Spirit & Low-Light 2-pack Famazon = Everywhere except Target and Wal-Mart Fan Channel = Same but no Amazon |
03-06-2023, 11:27 PM | #7102 |
Randy
Join Date: Jun 2003
Location: Cobra-La
Posts: 108
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Quote:
So I just got my replacement Pilot Scarlett in the mail (USPS). It was shipped from "Cartamundi" in East Longmeadow, MA in a cardboard box with newsprint for padding - and in a Star Case! I wasn't expecting that! The figure and card look good so I suppose I'd better keep this one in the case and open one of my others. Pretty happy with the customer service on this one. Still no handle on her crossbow, though ;)
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03-07-2023, 01:39 AM | #7103 |
Cobra Soldier
Join Date: Jun 2020
Location: Vantucky, Washington
Posts: 90
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Man. I am having the craziest time trying to get my 8 replacement figures through fedex. brace yourself for a little bit of a rant here.
so first off I'll say Hasbro has definitely been a lot more accommodating than I expected with replacing the faulty figures on this. After receiving my return they shipped my replacements on 2/15. I had moved last month and updated my new shipping address with them. I watched for the next 10 days as my box moved through the fedex system, then on the day they were supposed to be delivered, an "address corrected" alert showed on the tracking and the package was delivered, "no signature required" with a picture of it up against a wall that was painted an entirely different color than my house. Needless to say when I went to look for the package it was nowhere to be found. I immediately alerted hasbro customer service to the issue and asked them to advise. I quickly received the following response "We do have the correct mailing address on file and for the order. We kindly ask that you please file a claim with FedEx regarding your delivery as we requested this to be sent signature required." i replied to the cs rep that I would begin looking into it, but asked they please double check and email me a copy of the shipping label that was used to ship the replacements, on account of the whole "address corrected" notification. The next communication I got: "as a one time courtesy I'll get these figures replaced for you. I don't want to cause a longer delay for you in receiving these." No acknowledgment of the lost package or previous directions to file a claim with fed ex. ok, fishy, but sure... I'll wait another 10 days for a new set of replacements. not a big deal. so now it's 2/28 and I get a set of emails with two different tracking numbers for two different boxes being shipped. I have managed deliveries set up now on the fedex site and when I look at tracking history on these, they've both moved through the fedex system and have arrived in the northwest, bound for vancouver. however only one of them is showing up in my actual managed deliveries account, the other says my address doesn't match the information they have on file for the other tracking number. They're both supposed to be delivered tomorrow 3/7, this time "adult signature required". So I'm somewhat confident I'll be getting the replacements tomorrow, but I'm also super curious what happened to the other boxes! somewhere in vancouver washington, multiple big boxes of haslab gi joe figures will now have been delivered to a random location by fedex. Score for someone! My gut tells me hasbro has attempted to ship 24 replacement figures to me. HA! |
03-07-2023, 09:12 AM | #7104 |
Crimson Guard
Join Date: Feb 2007
Location: Santa Rosa, CA
Posts: 1,162
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i got my replacement chair for my skystriker. still waiting for my Failsafe figure. the chair came in a padded envelope.
__________________
Heres my feedback rating. Im SGT SLAUGHTER AT COBRAISLAND. http://www.cobraisland.com/forums/showthread.php?t=41 Feedback at Hisstank. http://www.hisstank.com/forum/showthread.php?t=6193 |
03-07-2023, 09:16 AM | #7105 |
Cobra Viper
Join Date: Jan 2012
Location: Arizona
Posts: 337
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Pulse sent me an extra set of wings. No idea why. I was missing some stickers so the sent me a full set which was nice. Anyone else get a random order from them like me? Or is anyone missing there order for replacement wings???
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03-07-2023, 10:38 AM | #7106 |
High-Voltage Specialist
Join Date: May 2020
Location: Seattle, WA
Posts: 1,884
|
Looks like HCC788 over on YouTube finally got his engines!
__________________
Courtesy of The Full Force Podcast: Additional Name-only reveals: 12/7/23: Zandar - Leatherneck 2/29/24: SAW Viper - Dial-Tone - Frag Viper 3/18/24: Blowtorch 3/30/24: Once a Man Cobra Commander Other rumors/leaks: Heartwrencher - Thunder Machine - Snow Cat Marauders Spirit & Low-Light 2-pack Famazon = Everywhere except Target and Wal-Mart Fan Channel = Same but no Amazon |
03-07-2023, 12:59 PM | #7107 |
Cobra Viper
Join Date: Feb 2022
Location: CT
Posts: 353
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Update on my side: I was supposed to receive Ace and Fail-Safe replacements last Saturday. Lo-and-behold, I got a box and a bag. In the box, Ace was packed up, very nicely, as fellow tanker StalemateSB said, in a Star Case - didn't knew this was the name, but it was awesome. In the bag... I got Fail-Safe's accessories. I got confused and went all around the house and mailbox and see if there was another box - nothing. So, no Fail-Safe figure.
I emailed Hasbro, but since it was Saturday, it wasn't until yesterday I got some answer, and it was just forwarding to Global Consumer Care, still waiting response from them. Would like to point out that my replacement Ace is fantastic - in tip top condition. I will fight for my Fail-Safe... will keep you guys posted. |
03-08-2023, 06:28 PM | #7108 |
Crimson Guard
Join Date: Feb 2020
Location: Hartselle, AL
Posts: 1,452
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Dumb question. There are 3 GI Joe logos. Anyone know where they go?
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03-08-2023, 07:16 PM | #7109 |
High-Voltage Specialist
Join Date: May 2020
Location: Seattle, WA
Posts: 1,884
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There are a ton of stickers included that are already either tampo'ed on (the Joe logos) or do go somewhere but aren't on the instruction sheet. They really phoned it in with the sticker sheet in a lot of ways. I've been using them on vintage Strikers that had damaged or missing stickers, and using instruction sheets from previously released Strikers for some of the others.
__________________
Courtesy of The Full Force Podcast: Additional Name-only reveals: 12/7/23: Zandar - Leatherneck 2/29/24: SAW Viper - Dial-Tone - Frag Viper 3/18/24: Blowtorch 3/30/24: Once a Man Cobra Commander Other rumors/leaks: Heartwrencher - Thunder Machine - Snow Cat Marauders Spirit & Low-Light 2-pack Famazon = Everywhere except Target and Wal-Mart Fan Channel = Same but no Amazon |
03-11-2023, 11:34 AM | #7110 |
Cobra Viper
Join Date: Sep 2007
Posts: 258
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I had the front wheel droop issue on the front landing gear on all three of my Skystrikers so I sent them all back. I just received three replacement Skystrikers. I opened one, it has the same issue.
2 Star Wars Haslabs = not funded, Marvel Legends = not funded....Gi Joe Haslabs = funded. I feel like someone at Hasbro is just like Creed Bratton who missed the quality check at the factory. There is no way this was engineered to do this. So this to me is a worthless Haslab, anyone who buys a sealed Skystriker is taking a huge risk. A Haslab is supposed to be a premium prestige product. |
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