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11-28-2008, 11:05 PM | #31 |
Banned
Join Date: Aug 2007
Location: Hiding from the ROC Police
Posts: 14,738
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Quote:
I'm in the same 'partial shipment' boat.
How the hell does HASBRO itself get unbalanced orders to the point where they're partially distributing them to EXSITING, PRE-ORDERED, GUARANTEED figure sales? Here's the breakdown: Me: Hasbro, i want x, y, and z. Hasbro: they're not in yet, but we will special order x, y and z for you along with other people like you who already gave us credit info. Me: that's cool. You sent me an order conf, you know what I want, you're getting it all set. I'm chill. weeks go by. then: Hasbro: hey, COL Abernathy, funny thing happened. We're only sending you Y. Sorry about x and z, but you'll get them eventually. Me: WTF?? Hasbro: Oh, well, people placed more orders for "z", so we had to pull from you to give to them. Me: ....WTF? that sounds like every transaction I have ever had with them lol. |
Monkeywrench |
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11-28-2008, 11:14 PM | #32 |
Hog Driver
Join Date: Aug 2008
Location: Georgia
Posts: 12,238
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Well, not getting a magnet wouldn't make me not want to do business with them again, but your are right about the customer service being crappy. The refund system is even worse. It's been two months and I still haven't received a confirmation about my returned items and when I call, they act like they have no way of tracking the items or giving me a date as to when I'll receive my refunds. It's a freakin pain in the arse!
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11-29-2008, 01:20 AM | #33 |
Hisstank.Com General
Join Date: Feb 2003
Location: Greensboro, NC
Posts: 13,759
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Quote:
I'm in the same 'partial shipment' boat.
How the hell does HASBRO itself get unbalanced orders to the point where they're partially distributing them to EXSITING, PRE-ORDERED, GUARANTEED figure sales? Here's the breakdown: Me: Hasbro, i want x, y, and z. Hasbro: they're not in yet, but we will special order x, y and z for you along with other people like you who already gave us credit info. Me: that's cool. You sent me an order conf, you know what I want, you're getting it all set. I'm chill. weeks go by. then: Hasbro: hey, COL Abernathy, funny thing happened. We're only sending you Y. Sorry about x and z, but you'll get them eventually. Me: WTF?? Hasbro: Oh, well, people placed more orders for "z", so we had to pull from you to give to them. Me: ....WTF? Unfortunately I think it goes more like this: Col. A. : I want X, Y, Z HTS:(To Col. A.) We don't have it right now but we'll have it soon HTS: (To Hasbro) We have 500 orders for X, Y, Z Hasbro: (To HTS) Sorry, we only have 250 X, 500 Y and 250 Z. We'll ship out extra X and Z when we get it made. Why did you sell stuff you didn't have? HTS: (To Col. A.) .........Silence......... |
12-01-2008, 02:41 PM | #34 |
Father of a little Viper
Join Date: Jan 2008
Location: Columbia Missouri
Posts: 12,942
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I just got a shipping notification today. My magnet has shipped. I ordered 2 best of dvd packs on the 21st and today i get an email stating my magnet is on the way. I would call them Shogi and ask what the hell is up...
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12-01-2008, 02:47 PM | #35 |
Chaplain's Assistant
Join Date: Aug 2008
Location: Assassination City, TX
Posts: 473
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sounds like a job for Magneto.
guffaw guffaw
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12-01-2008, 02:50 PM | #36 |
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Location: At Home
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12-01-2008, 02:51 PM | #37 |
Chaplain's Assistant
Join Date: Aug 2008
Location: Assassination City, TX
Posts: 473
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boo?
YAY!
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12-01-2008, 02:53 PM | #38 |
Duff Beer Mascot
Join Date: May 2008
Location: Fallbrook, CA
Posts: 4,787
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I have np at all with HTS. I actully placed an order with them 2 weeks ago and had to wait 12/15/08 for my items. well i found the items over the weekend and called up and cancled my order. The funny thing is a magnet shipped out to me today while I was cancling the order. They said to just keep the magnet and not to worry. Shogi if you want you can have mine. I have 3 of them, 2 from comic con and one free one know from Hasbro.
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12-01-2008, 03:37 PM | #39 |
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Join Date: Jul 2008
Location: OK
Posts: 92
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I placed an order with HTS for wave 11 on 10/21. The expected ship date was 11/24. I called them on 11/24 to check the status of the order and was told that the order had been forwarded to the warehouse where “the items are in stock. Fast forward to today and I have not received a shipping e-mail and the expected ship date still says 11/24. I call again to check the order status and am told again that the order had been forwarded to the warehouse where “the items are in stock.
I tell the CSR that I just want to cancel the order. She tells me that the order is already sent to the warehouse and cannot be canceled. I asked if I had already been charged for the items and she says no. She tells me I will just have to wait until I receive the items then return them for a refund. Of course this means I’m out the shipping both ways. I tell the CSR that this is unacceptable and that I need to speak with her manager. She puts me on hold then comes back and says the manage told her to escalate the order so that it would ship out sooner. I tell here again that this is unacceptable and that I need to speak with her manager. The manager gets on the phone and says that they will have to send an escalation message over to the warehouse to cancel the order but it may get shipped before they receive the message. How is it they have items “in stock” but are not shipping them out? Why is it that they cannot cancel an order that has not been paid for? HTS needs to take a good long look at their online ordering system and figure out a way to not oversell items and give a more accurately updated, expected shipping date. They also need to come up with a better communication process between ordering/customer service and the warehouse/shipping department. |
PollyLover |
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12-01-2008, 03:45 PM | #40 |
So much drama 'n the LBCs
Join Date: Jul 2008
Location: Charlotte, NC
Posts: 4,844
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Quote:
So what you're saying is, calling doesn't do any good? I've sent 2 e-mails, and it's been a week, and my Wave 11 order, placed on 10/16, still hasn't shipped although "Glenda" DID ship. The rest of the order is sitting pretty in limbo waiting on 11/24 to get here. (it's Dec 1, ladies.) |
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