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09-30-2010, 07:14 PM | #21 |
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Join Date: Feb 2009
Location: Georgia
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I have a set of Oakleys I wear outside the wire here. The sun gives me headaches unless I have polarized lenses. Yeah, I think I have a permanent hangover.
During the initial invasion of Iraq, I had to snap out the ASP baton to get some Iraqi Citizen (can't call 'em local nationals any more) to get back off my face. They were notorious for walking off with your shades. I didn't have to hit him, the snap said it all. About an hour later, I gave them to some little girl. I buy them in stores, simply because they have Oakley shops here on most of the bases. I honestly suggest speaking higher up the chain with the company. |
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09-30-2010, 07:39 PM | #22 |
Hisstank.Com General
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The combination that I have there you cannoy get in stores. I tried similar ones on @ sunglasses hut and liked the fit, but wanted a different look. These are black frames, grey sockets/bars, polarized hd lenses with custom etching. Usually I do buy my glasses at the store, but this was a treat. I don't mind that they have to replace them, but it shouldn't take that long lol. I already have their corporate number and I'm waiting for a call back now...
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09-30-2010, 11:15 PM | #23 |
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Location: On the 50 Dollar Bill
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09-30-2010, 11:34 PM | #24 |
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I hate to say this but this is fairly normal treatment for mail order facilities...I used to work for a company that sold clothing online and by mail, and EVEN if we sent the completely incorrect item (which happens more than you know) their are two options...return or exchange it at the store locations or send it back. And yes the return or exchange takes 2-3 weeks to process. And yes a new one can be sent out but much like your story same situation...we bill you and the process the refund.
Wanna know why this takes so long? And why there are so many processing errors? The processing errors come from robots doing pick and pack...no human checks the orders. This is done to ship items as quickly as possible. Now god forbide the wrong item is in the wrong place or damaged or packed in the wrong box (all of which happens daily). The flipside of this is returns...returns at least where I used to work is generally 5 to 8 people who BY HAND log, open and process daily returns...the best part of this process is and no offense to anyone, but Returns is staffed with people who don't read or speak english. Know why this is? CAUSE THEY HAVE YOUR MONEY. They will take as much time as they want to fix this. |
10-01-2010, 03:16 AM | #25 |
The truth is liberating.
Join Date: May 2010
Location: San Diego, CA
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Quote:
Maybe, but back in 1993 in Kuwait the only Oakley's you saw were plastic neon framed, and looked cheap. I loved my RB Aviators. They went through Kuwait with me, lasted until after I seperated from the Army and ended up being "kept" by an ex-girlfriend. I like glass lenses. Maybe I'm just old, and out of date. I know what I like and what works for me.
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10-01-2010, 05:41 AM | #26 |
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Quote:
The combination that I have there you cannoy get in stores. I tried similar ones on @ sunglasses hut and liked the fit, but wanted a different look. These are black frames, grey sockets/bars, polarized hd lenses with custom etching. Usually I do buy my glasses at the store, but this was a treat. I don't mind that they have to replace them, but it shouldn't take that long lol. I already have their corporate number and I'm waiting for a call back now...
If Luxottica is doing their Customer Service, don't hold your breath for a call back. I am a Luxottica employee and they usually take care of shit right away with a 3-way call. I don't know exactly what Lux is in charge of when it comes to Oakley, so it may all be self contained. But if it's Lux Customer Service and you complain and they don't take care of it right away, they fax something to the responsible party who will contact you, supposedly, within 24 hours and fax back to Lux CS the resolution. In most cases, the resolution is simply explaining what you've already been told by Oakley. While it sucks, you also have to understand that any lying asshole could call them and say their new Oakley's were defective and demand a new pair be sent to them. Even a picture could be an older pair that's jacked up from abuse or several months of wear and they can't just send out free pairs willy nilly. I'd expect you to receive them faster than 2-3 weeks, when we have remakes for ophthalmics orders, we just send them back with a remake order number and write it on the package. As soon as they receive the frame, they remake them immediately and get them out within a few days. I don't know if the plano customs are in the same lab or if they're handled the same, but I'd imagine they are. |
10-01-2010, 09:10 AM | #27 |
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Huge Oakley fan here. Ive owned about 25 pair of their glasses in the last 20 years. NEVER had in issue with their customer service what so ever. In fact, about 10 years ago, a pair I had purchased at LL Bean (one of the best return policies ever) broke within a few months of owning them. No abuse, defective product. So, I took them to Beans and got the run-around, called Oakley and told them what happened and they replaced my glasses sight-unseen. Sent me a new pair with instructions on how to return the broken ones. You CANT ask for better service than that.
With your problem, yes, youre going to have to send them back, they hold the money and send you new ones, etc. It PROBABLY wont take as long as they say but who knows. Delays can happen for various reasons. Easiest thing to do is REALLY complain if you get a jack-bag on the phone who wont listen. Dont be rude, just explain your position. Honestly, youre not missing anything being out the glasses for 4-6 weeks, you just bought them, right? But, If they are sticklers, get them to refund you NOW and then purchase a new pair. Ive done the "custom" route with Oakley before too. Honestly, IMO its not worth the money or hassle because they arent all that different anyway (I dont know, maybe the ones you got are). Go to a store with a great return policy and buy a pair there, making sure EVERYTHING is perfect with them. Otherwise, understand this is what can and does happen when you purchase custom products on the internet. |
10-01-2010, 09:26 AM | #28 |
Hisstank.Com General
Join Date: Jun 2008
Location: Connecticut
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Aye. I got the return UPS label today, so they are going out in the mail. The thing that irks me is that I told them that I still wanted the glasses. Other than the 1 flaw they were exactly what I wanted. I even asked if they would authorize someone to do the repair locally. I was told no. They said I had to return the glasses and then order a brand new pair once the money was refunded. So that's why I don't get the 3 to 4 weeks processing for the refund. When I ordered these, the funds were out of my account in minutes, why does it take upwards of 4 weeks for them to refund it?
I still love Oakleys, though I think I agree with ya'll that I'll just add 50$ to my refund, go to Sunglass Hut and get a pair of Juliets.
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10-01-2010, 09:50 AM | #29 |
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Location: west virginia
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thats what you get when they outsource a product. and let oakley or any other company move to mexico or wherever
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10-02-2010, 07:39 AM | #30 |
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Join Date: Aug 2008
Location: Cincinnati, Ohio
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Oakley was recently purchased by Luxotica retail. It is a big Italian company that owns Lens Crafters and allot of other eye ware companies. My wife works for them. When she wakes up today I will have her read your post and she if she has any advice. She is a manager in the international tax/accounting department, so she might even have a little pull to help you. If she has any ideas I will PM you.
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