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08-03-2010, 02:20 PM | #11 |
Crimson Guard
Join Date: Dec 2009
Location: Sol System
Posts: 2,433
|
Quote:
This is a rant, but I've got to get something off my chest. What happened to the concept of customer service in this country? In the last 48 hours I have dealt with:
1- Mattycollector.com/ Digital River insanity. Their site doesn't work. Their customer service phone reps don't know anything. Mattel doesn't care. All of this, and I am paying these clowns? 2- McDonald's drive thru is slow and wrapped around the building. I get to the speaker and there is an index card sized sign that says cash only taped to the box. I only have my card. There were at least 4 other places they could have put a readable sign where I wouldn't have spent 20 minutes waiting for nothing. 3- I bought my wife an anniversary gift at K-Mart. It did not fit, and to my dismay, I wasn't given a receipt. I called and spoke with an assistant m,anager, who demanded I "describe" the cashier. When I asked to speak to the manager of the store, he laughed at me and told me he was a manager and the only one who could help me. I told him I didn't think he was the CEO of K-Mart, and I knew he had a boss. His boss eventually came up with a workable solution, but wtf! This assistant is what they want on a management team? This is a troubled economy. We are consumers with options. Shouldn't businesses care about the service they give? |
08-03-2010, 03:45 PM | #12 |
Crimson Guard
Join Date: Oct 2007
Posts: 1,062
|
Quote:
Sorry to hear you were had to deal with a marathon of B.S., especially with the Matty site. I'd have to say I'm lucky that I manage to get the stuff I want off that site when I go on there.
I'll give you my horror story, tell me if you think this is a little bit bizarre.... A few years ago I was in college and I walked into a nearby supermarket to grab a drink and a snack for class. To keep in mind, it was winter time in Chicago, so I have a heavy coat, and a backpack. I get to the checkout, there's no one in line behind me. This cashier rings me up and gives me the total. It's like $3 and some change, so I reach into my coat pocket and pull out a couple dimes and realize that my cash is actually my pants pocket. So I place (not drop, place) the change on the counter because I was going to need it anyway and go for my cash. All of a sudden, the cashier looks at me and says "Don't be throwing your money at me like you don't respect me!" I look up and say "What?" She tells me not to come in here and throw money like she's a dog. So I end up saying get the manger over here and telling her what happened, and she makes the cashier apologize to me, takes her off the floor and they give me my chocolate milk and bag of chips to me for free, and that was nice and all, but I still look back at that story and wonder what was wrong with that person that day. All I know is, I stood behind a counter for 6 years working for the Public Library. I was like a public punching bag. Ive had all kinds of things thrown at me including money, library cards, trash, books, and I even had one guy spit in my face....all because of as little as a 20 cent library fine. Although the job paid well, I left that job and never looked back. Dont get me wrong....lousy customer service sucks,Ive obviously experienced it myself. Im just saying theres two sides to every coin. And all I know is it takes a REALLY special person to be able to consistently disconnect from the abuse that usually comes with the job and wear a smile all day like a robot. It definitely wasnt me! |
08-03-2010, 04:00 PM | #13 |
Crimson Guard
Join Date: Nov 2008
Location: New York
Posts: 1,393
|
Customer Service? Got shot in the face and died a horrible death years ago. Around 2000, or so. They didn't even give it a proper funeral.
Yeah, I'm a bit negative when it comes to customer service. Sorry. |
08-03-2010, 04:16 PM | #14 |
Collector and Tracker
Join Date: Dec 2008
Location: Bessemer City, NC
Posts: 7,223
|
I'm just having a rotten day. Wanted to go see one of the two good friends I have (who also lives 2 hrs away), and he's in no mood for company. My other friend is busy. My wife is working. It appears life is taking a royal dump on me today. Pity party for one in Bessemer City!
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08-03-2010, 04:32 PM | #15 |
The truth is liberating.
Join Date: May 2010
Location: San Diego, CA
Posts: 2,422
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The short answer is this... No. Customer Service does not exist.
Consumers are pummeled with dozens of options daily for whatever their needs (no matter how petty or insignificant to the big picture) are. You want fast food, choose between two burger places, 4 mexican shops, and 3 pizza joints. Want the "dine-in" experience, choose from the 4 major chains and 2 mom-and-pop restaurants. And when the decision comes down, it's usually the "which is closest/more convenient" choice that prevails. Now on the other side of the house, there's an insane amount of customers out there. Poor economy or not, there's people out there who will pay for any service or item you have. And each and every one of them has their own needs and expectations that are individualized. For example: As a Joe enthusiast, you may expect to have your favorite retail store keep up to date with new items. But a week after the official release of the PoC stuff, your store still stocks the RoC stuff on clearance. Now, as a retail establishment, it may not make fiscal sense to invest in new stock until the old stuff is gone. And when they do get the new stuff in, they price it for $9.99. Still not happy, are you? But after the hit the store had to take by putting the old stuff on clearance, it's too much a risk for the new stuff. So you end up going to a different establishment. Customer service works in this same fashion. What is "good service" to you may be different to another. And trying to appease everyone is just not feasible. So knowing that there are many other options for you and that of there is never a shortage of people buying stuff, it makes sense to some places to simply not "go the extra mile" for the customer.
__________________
Code Name: One-Stop *IT1(SW/AW/FMF)* My B/S/T list. My Feedback Some of my written musings: Some G.I. Joe lore written by Dallas Martin |
08-03-2010, 04:47 PM | #16 |
Crimson Guard
Join Date: Mar 2009
Location: Nowhere, KS.
Posts: 1,672
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Of Course, how does one go the extra mile if they are being pulled 50 different directions. Thereby constituting his immediate termination because he got a little unfocused.
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08-03-2010, 05:06 PM | #17 |
Banned
Join Date: May 2010
Location: Cybertron, CA
Posts: 7,041
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i've found out that when shit hits the fan during my day, it's usually a result of the bad energy i'm putting out there. i'm almost always cranky when i'm hungry. my patience is eaten up by my stomach acids.
have a Snickers and take it easy... don't let the sound of your own wheels drive you crazy. |
08-03-2010, 05:10 PM | #18 |
Collector and Tracker
Join Date: Dec 2008
Location: Bessemer City, NC
Posts: 7,223
|
I'm good now. I'm already set with Whiplash (Ebay) and Trap-Jaw (BBTS) for the next Matty sale, and I don't have to deal with Matty in 2 weeks. Trap-Jaw- $35. Whiplash- $25. Not having my day ruined ny Mattycollector: Priceless!
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08-03-2010, 05:24 PM | #19 |
Banned
Join Date: May 2010
Location: Cybertron, CA
Posts: 7,041
|
i feel you on being frustrated though.
i've been consistently getting that feeling the past two weeks that i've hit up TRU. all i want is a friggin Spirit and QK! lol. the kind lady at TRU told me today that "collectors come in here and clear those out" - referring to the new Joes. i thought that was funny. |
08-03-2010, 05:26 PM | #20 |
Kool-Aid Drinker
Join Date: Aug 2008
Location: Pittsburgh
Posts: 1,516
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I had my own little customer service issue with HTS. I had my wife put my order through last Monday b/c I was at class. She put the wrong expiration date on the credit card.
I didn't know this until I got an email from HTS on Thursday at 4:33 saying there's a problem with my order and I needed to call. Their service hours were M-Thursday from 8:30-5. I missed the 27 minute window to call on thursday, just like I've missed all the windows to buy Sgt. Slaughter coincidentally. Anyway, Monday comes and I call at the beginning of the day. No answer, so I leave a message. I call back at 11. No answer. 1pm--no answer. at 3 I called and instead of dialing the extension, I talked to a person. I explained the situation, so she gave me a different extension to leave another message. I wait the rest of the day and no call back. Today, no call back. I called again at 11:30 and finally got to talk to a person. She didn't apologize for not calling me back. She didn't apologize for making me track her down like I'm Kraven the freaking Hunter. She did correct the issue for me. I'm grateful they gave me the chance to fix what was an error on my end. I would still like a manager to talk to their customer service reps, though. Stuff happens and everybody gets overloaded sometimes, but it should be their job to at least be polite about it. |
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