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08-03-2010, 01:49 PM | #1 |
Collector and Tracker
Join Date: Dec 2008
Location: Bessemer City, NC
Posts: 7,223
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This is a rant, but I've got to get something off my chest. What happened to the concept of customer service in this country? In the last 48 hours I have dealt with:
1- Mattycollector.com/ Digital River insanity. Their site doesn't work. Their customer service phone reps don't know anything. Mattel doesn't care. All of this, and I am paying these clowns? 2- McDonald's drive thru is slow and wrapped around the building. I get to the speaker and there is an index card sized sign that says cash only taped to the box. I only have my card. There were at least 4 other places they could have put a readable sign where I wouldn't have spent 20 minutes waiting for nothing. 3- I bought my wife an anniversary gift at K-Mart. It did not fit, and to my dismay, I wasn't given a receipt. I called and spoke with an assistant m,anager, who demanded I "describe" the cashier. When I asked to speak to the manager of the store, he laughed at me and told me he was a manager and the only one who could help me. I told him I didn't think he was the CEO of K-Mart, and I knew he had a boss. His boss eventually came up with a workable solution, but wtf! This assistant is what they want on a management team? This is a troubled economy. We are consumers with options. Shouldn't businesses care about the service they give? |
08-03-2010, 01:52 PM | #2 |
Banned
Join Date: Apr 2008
Location: South Texas RIO GRANDE VALLEY
Posts: 11,700
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Welcome to the 21st century, where kindness and compassion died out like .50 bread and 1.00 gasoline.
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08-03-2010, 01:53 PM | #3 |
Crimson Guard
Join Date: Feb 2009
Location: quad cities
Posts: 4,918
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Maybe, but remember, you're the own who keeps coming back. What incentive are you giving Mattel to really fix things if you keep buying from month to month? I'm being slightly hypocritical in saying this, because I'm blindly doing the same thing. I can get pissed at Mattel for not improving their situation with digital river, but I really can't expect them to have to do something about it given they have a sell out each month.
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08-03-2010, 01:55 PM | #4 |
Collector and Tracker
Join Date: Dec 2008
Location: Bessemer City, NC
Posts: 7,223
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Quote:
Maybe, but remember, you're the own who keeps coming back. What incentive are you giving Mattel to really fix things if you keep buying from month to month? I'm being slightly hypocritical in saying this, because I'm blindly doing the same thing. I can get pissed at Mattel for not improving their situation with digital river, but I really can't expect them to have to do something about it given they have a sell out each month.
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08-03-2010, 01:57 PM | #5 |
Gary Goggles
Join Date: Apr 2009
Location: joedeclassified.com/forum/
Posts: 18,094
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why can't anyone get my order right.
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08-03-2010, 02:01 PM | #6 |
Crimson Guard
Join Date: Feb 2009
Location: quad cities
Posts: 4,918
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08-03-2010, 02:10 PM | #7 |
Needs A New Catch Phrase
Join Date: Jun 2009
Location: Chicago, IL
Posts: 2,131
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Sorry to hear you were had to deal with a marathon of B.S., especially with the Matty site. I'd have to say I'm lucky that I manage to get the stuff I want off that site when I go on there.
I'll give you my horror story, tell me if you think this is a little bit bizarre.... A few years ago I was in college and I walked into a nearby supermarket to grab a drink and a snack for class. To keep in mind, it was winter time in Chicago, so I have a heavy coat, and a backpack. I get to the checkout, there's no one in line behind me. This cashier rings me up and gives me the total. It's like $3 and some change, so I reach into my coat pocket and pull out a couple dimes and realize that my cash is actually my pants pocket. So I place (not drop, place) the change on the counter because I was going to need it anyway and go for my cash. All of a sudden, the cashier looks at me and says "Don't be throwing your money at me like you don't respect me!" I look up and say "What?" She tells me not to come in here and throw money like she's a dog. So I end up saying get the manger over here and telling her what happened, and she makes the cashier apologize to me, takes her off the floor and they give me my chocolate milk and bag of chips to me for free, and that was nice and all, but I still look back at that story and wonder what was wrong with that person that day.
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08-03-2010, 02:11 PM | #8 |
Hisstank.Com General
Join Date: Oct 2008
Location: Atlanta
Posts: 11,379
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Quote:
This is a rant, but I've got to get something off my chest. What happened to the concept of customer service in this country? In the last 48 hours I have dealt with:
1- Mattycollector.com/ Digital River insanity. Their site doesn't work. Their customer service phone reps don't know anything. Mattel doesn't care. All of this, and I am paying these clowns? 2- McDonald's drive thru is slow and wrapped around the building. I get to the speaker and there is an index card sized sign that says cash only taped to the box. I only have my card. There were at least 4 other places they could have put a readable sign where I wouldn't have spent 20 minutes waiting for nothing. 3- I bought my wife an anniversary gift at K-Mart. It did not fit, and to my dismay, I wasn't given a receipt. I called and spoke with an assistant m,anager, who demanded I "describe" the cashier. When I asked to speak to the manager of the store, he laughed at me and told me he was a manager and the only one who could help me. I told him I didn't think he was the CEO of K-Mart, and I knew he had a boss. His boss eventually came up with a workable solution, but wtf! This assistant is what they want on a management team? This is a troubled economy. We are consumers with options. Shouldn't businesses care about the service they give? Also, some genius managers get the bright idea that they can save money by outsourcing customer service overseas or get the lowest skilled people possible so that they can pay them the least amount possible. They are only concerned about short term gain to boost their bottom line and make themselves look good on paper. Eventually, this kind of crap reaches a tipping point and they loose customers over time. But, in the short term they look great to their bosses. Perhaps they move on to other things because of it, and they don't have to worry about the mess they created. |
08-03-2010, 02:14 PM | #9 |
Hisstank.Com General
Join Date: Oct 2008
Location: Atlanta
Posts: 11,379
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08-03-2010, 02:20 PM | #10 |
Crimson Guard
Join Date: Feb 2009
Location: quad cities
Posts: 4,918
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