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06-04-2010, 10:59 PM | #21 |
Banned
Join Date: Feb 2009
Location: North Jersey
Posts: 10,454
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Quote:
The problem with Sears is they don't want to keep people around for very long. Home Depot's corp. sucks ass, and that's why they can't keep people around. Plus, neither pay very well so they don't attract professionals like they used to. Why would Mr Contractor quit making good money to earn $8/hr working retail? Too bad I don't work in that industry anymore, because I woulda gotten this all straightened out for ya.
I remember years ago when I was kid ALOT of guy's in my dad's "circle of contractors" were either selling their business or starting a new one and needed extra work and they all went to Home Depot. People we're knowledgable, the pay wasn't too bad--especially for guys who were using the discount and making dough on the side, and I think they even had like employee stock options. Now? A bunch of kids that will let you walk in circles for crap. I actually called the customer service lady "f'ing retarded" 3 yrs ago at HD...I waited 40 MIN to have a guy come and bring down ceiling tiles for me. I'm sorry that's unaccepatble. Again, when you can--support the little guy, the family owned business. |
06-04-2010, 11:24 PM | #22 |
Crimson Guard
Join Date: Jul 2007
Location: Los Angeles, CA
Posts: 1,939
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man hate to hear this.. hate when stuff like this happens. Glad you got most of your money back...
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Feed Back Thread - http://www.hisstank.com/forum/buy-se...2-evopete.html |
06-08-2010, 03:54 PM | #23 |
SearsCares
Guest
Posts: n/a
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To Gunzlingr (and others on this thread),
I’m very sorry to read about this issue with the refund on the blades you purchased. When I read your comments on this thread I wanted to reach out and express our concern and my sympathies to what has happened with this situation. I want to assure you that the assistance you received in absolutely not an acceptable Sears standard. The issue doesn’t seem to have been followed up on from the first call as it should and forwarded to the vendor that the blade order was placed with. We should have been following up with that vendor, not you. It should not have been your job to handle this and for that we do apologize. You should have received the call tag much more quickly and refunded equally as quickly. You should have also received the full amount back with our apologies as well. My name is Brian and I am part of the Sears Cares Escalations team. At your convenience, please contact my office via email at [email protected] so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the blades were placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Gunzlingr) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon. Thank you, Brian J. Senior Case Manager Sears Cares |
06-08-2010, 04:02 PM | #24 |
Never Say Die
Join Date: May 2008
Location: Western PA
Posts: 12,708
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Quote:
Looks like it works at HISS Tank too |
06-08-2010, 04:06 PM | #25 |
Crimson Guard
Join Date: Dec 2009
Location: Sol System
Posts: 2,433
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06-08-2010, 04:33 PM | #26 |
"The Mayor"
Join Date: May 2008
Location: Central SD
Posts: 4,023
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WTF and LOL at the same time!
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06-08-2010, 04:56 PM | #27 |
Never Say Die
Join Date: May 2008
Location: Western PA
Posts: 12,708
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I know it's crazy... who knew we were such a hot spot for other companies... besides Hasbro of course
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06-08-2010, 05:10 PM | #28 |
Crimson Guard
Join Date: Dec 2009
Location: Sol System
Posts: 2,433
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Quote:
Even though I do applaud the gesture Brian has made, I think it's sad that a customer had to post on a forum in order to resolve the issue. The representative that was originally handling the case should have forwarded the complaint to his/her manager long before it was escalated this far. While the customer is NOT always right, sometimes it's better just to give them what they want (within reason) than to piss them off. Associates/Representatives also need to learn not to take things personally. You do have to care about doing a good job, but you don't have to care to the point of being offended by customers...if that makes sense. EDIT: My post is in reference to customers with legitimate complaints. Not people trying to scam. Last edited by Brcall; 06-08-2010 at 05:14 PM.. |
06-08-2010, 05:11 PM | #29 |
cobra lackey
Join Date: Nov 2008
Location: nyc
Posts: 3,140
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Quote:
I am by no means defending Sears when I say this. But that "customer is always right" line is terribly old thinking and pretty much total crap. Having worked a lot of customer service jobs in my life, I can say that. Some people will demand things that they have absolutely no concept of what they are asking for. Before you even have the chance to correct any problems, some people go off the deep end because they spent their money at your business. I understand the expectation of good service and of not being ripped off. But some people use money as an excuse to disrespect people in the service industry. Others just flat out try to scam the retail business because frequently they can.
The customer should always expect good service, but they are not always right. That said, Sears screwed the pooch on this deal. anyway, sears sucks. i would never buy any electrical equipment there. they will fight you tooth & nail for anything. f them. the only time i use them is for a bathroom pitstop or when they have the chirstmas toys for 75% off. the store near me is empty since a kohls/century21/tj maxx opened up next door. |
06-08-2010, 05:18 PM | #30 |
in the ghillie suit
Join Date: Jun 2009
Location: Minnesota
Posts: 71
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That's the problem with living in SD... nothing for miles and miles...
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