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08-26-2009, 08:54 PM | #21 |
Crimson Guard
Join Date: Sep 2007
Location: Houston, Tx
Posts: 2,197
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08-26-2009, 08:56 PM | #22 |
Cobra Viper
Join Date: Mar 2009
Location: everett, WA
Posts: 215
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Quote:
the only thing I came up with was that it could have been a mystery shopper. at the time they were really pushing customer service to pretty much ridiculous limits. I thought for sure she was trying to make me snap and the whole time I was calm with her. It was hard not to laugh though.
to give you an idea about the customer service thing, they used to show us videos. the videos would have these goofy scenarios that would show you what not to do and then what you should do. the funniest one was the bakery example: what not to do woman with child is looking at a chocolate cake. she asks bakery associate what the chocolate cake tastes like. he says chocolate cake. what you should do it starts the same way, except this time the associate's response is hold on, let me cut you a slice! OK, first off...who the hell has never had chocolate cake before besides someone allergic to chocolate? Second off, you have to toss the cake after because no one is buying 7/8ths of a frigging cake, I'm sorry. They never had any meat room examples. They had stuff for every other department. The deli one involved giving everyone a slice of whatever they were ordering. So I said to the assistant manager showing a few of us that video "so if someone asks me what a steak tastes like, I should say hold on! I'll go grill you up a piece!" He thought I was just busting him. I kind of was, but I was kind of serious because none of the examples were helpful to my area. I can't be giving people raw meat. I think I'd probably get sued or something.
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Tigerforce-88 |
08-26-2009, 09:07 PM | #23 |
G.I.Joe medic
Join Date: Feb 2008
Location: Litchfield, ME
Posts: 3,171
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My retail experiences:
1) I worked summers in a grocery store while I was in college. One day, I was bagging groceries for a customer and the cashier (an older lady) yelled at me b/c I was putting toothpaste in with the soap products, saying that you could eat it if you had to. Later, the shift leader asked me what happened and I told her. She said she always put the toothpaste in with the soap and that she was going to talk with this cashier. Never had any problems with that cashier again. 2) I was working in a clothing store and taking night classes to become an EMT. I was already volunteering for my hometown rescue service as a First Responder, which is jus below an EMT. One day, just before the 4th of July, I was called to the women's fitting room. I didn't think much of it at the time, just assumed they wanted me to move something heavy. When I got there, one of my co-workers was sitting on the floor, bleeding. Someone pointed to the ceiling and said it had collapsed on her (a part of it). I started treating her and made sure the ambulance had been called. The paramedics came and transported her to the hospital. I then learned that a cinder block had broken in two and had fallen through the ceiling tiles, hitting my co-worker. The dumbest part of the thing was when I had to tell my asst. mgr. that we had to dispose of the clothes that had blood on them, but she didn't understand why. |
08-26-2009, 09:09 PM | #24 |
Crimson Guard
Join Date: Sep 2007
Location: New Castle, Delaware
Posts: 4,498
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I'm not sure my stories can match any of these, but I had some bad and/or weird days in retail...
First retail job, Barnes and Noble. Second day on the job. Old guy with a crazy look about him comes up the register and asks, "How can I contact Vice President Al Gore?" Me: Stunned silence. "Pardon?" Crazy old guy: "I need to contact Vice President Al Gore. It's really important. Can this bookstore help me find info on how to do it?" Thankfully the manager arrived and saved me. I worked at a KB Toy store in a really crappy mall while in grad school (The Arsenal Mall in Watertown, MA). I sold a PS2 to some dudes who were pretty visibly packing. I mean the butt of one of the guns came into view every time the guy moved. They paid in cash. Giant roll. I swear to God some of the bills had dried blood on them. I also worked at a Subway the next summer. I have never eaten at Subway since, which isn't really a huge loss. But I watched a manager mix tuna salad by hand. BaUnsanitary? Definitely. Gross? Maybe not yet. Not until I tell you that he had horrible poison ivy with open sores all over his arms. I AM NOT KIDDING. It was disgusting.
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danielmford.com |
08-26-2009, 09:12 PM | #25 |
Banned
Join Date: Jan 2009
Location: Cobra Island
Posts: 10,960
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Guys I could fill thousands of pages with stories. But here is one:
I too was an 01 at Kmart, so I understand what the immortalzodd is talking about. I used to help the Loss Prevention Manager catch shoplifters. We had one that took the cake! This guys was a regular. Stole once a week. All the stores knew him and would call each other when he was making his rounds. We followed him around the store dozens of times, but could never keep him on camera to be sure he had stuff on him, a necessity in WV. So one night the Loss Prevention manager has me and this 17 year old kid wait outside on the sidewalk by the front doors. Five minutes late here comes "Arnold". Out loss prevention manger stops him, identifies her self and say "Sir you have concealed merchandise and need to come back inside." "I don't have anything!" I tapped the videotapes clearly visible under his shit and asked "What are these?" "Those ain't mine," says Arnold. "Yes sir, they are ours, we would like them back." Long story short I physically drag the guy back inside. I get him insdie and he starts saying "If you cal lthe cops ther is gonna be trouble!" I said "Dude a short fat guy and a 17 year old kid just dragged you back in hear without breaking a sweat. I think the cops can handle you." HE looked me in the eye and shut up. Turns out he had just been relaesed after serving 20 years in prison on a double murder charge. |
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08-26-2009, 09:21 PM | #26 |
Crimson Guard
Join Date: Sep 2007
Location: Houston, Tx
Posts: 2,197
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I worked Loss prevention at Foley's way back when. We were plain clothes so that we could tail perps should they go off camera (if you lose sight of the perp, how do you know they didn't ditch the merch? No merch on their person = a bad stop = lawsuit). Our store's policy was to have management handle employee incidents (falls, boo-boos, injuries), while loss prevention handled customer incidents. Every day, we loss prevention guys would go out and get made by the shoplifters while handling a customer incident. If I had a facepalm pic, this is where I would put it.
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08-26-2009, 09:22 PM | #27 |
Banned
Join Date: May 2008
Location: Hisstank Wrestling Federation!
Posts: 17,654
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Quote:
I'm not sure my stories can match any of these, but I had some bad and/or weird days in retail...
First retail job, Barnes and Noble. Second day on the job. Old guy with a crazy look about him comes up the register and asks, "How can I contact Vice President Al Gore?" Me: Stunned silence. "Pardon?" Crazy old guy: "I need to contact Vice President Al Gore. It's really important. Can this bookstore help me find info on how to do it?" Thankfully the manager arrived and saved me. |
08-26-2009, 09:23 PM | #28 |
Mad Scientist at Large
Join Date: Jun 2008
Location: Portland, OR
Posts: 14,793
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Quote:
The final crescendo, after a possibly-illegal 14-hour shift, was cleaning out the trash at the end of the night. I'm lugging the Little Caesar's trash over the dumpster, and... something splits, and a huge, wet mass falls all over my hair and shoulders. I'm thinking, "Well, this is the end, can't believe I didn't expect do die in a monster movie." Turns out that amorphous, kinda tasty-smelling blob is an entire wad of Little Caesar's undused dough. Six... SIX pizza's worth.
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08-26-2009, 09:24 PM | #29 |
Crimson Guard
Join Date: Sep 2007
Location: New Castle, Delaware
Posts: 4,498
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Quote:
At least it was 1998, so I didn't have to call Homeland Security on him.
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danielmford.com |
08-26-2009, 09:26 PM | #30 |
Lexi Belle fan
Join Date: Aug 2007
Location: San Jose, CA
Posts: 4,210
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what about horrifying stories during the holiday season? you know, holiday shopping... and returns?
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