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12-10-2020, 12:58 PM | #1 |
Christian Soldier
Join Date: May 2009
Location: Florida
Posts: 6,244
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I received a damaged item with eBay money back guarantee but the seller is refusing to accept the return. Anybody have experience with this? I’m wondering what will happen.
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I submit to You, Lord. I lay it at your feet. Turner's Customs Sell Thread Feedback |
12-10-2020, 01:01 PM | #2 |
Hisstank.Com General
Join Date: Jun 2018
Location: VA
Posts: 6,169
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Start a dispute with eBay. They will strongly encourage the seller to issue a refund. If the seller still refuses after some period of time (usually 4 days, I think), eBay will make a determination.
In my experience, eBay usually sides with the buyer, but not everyone agrees with that. Even if eBay sides with the seller, take the matter up with Paypal. They have their own dispute resolution system.
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12-10-2020, 01:33 PM | #3 |
Christian Soldier
Join Date: May 2009
Location: Florida
Posts: 6,244
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Thanks, wonder how to open a dispute. The email said if it wasn’t resolved by the 15th I could involve eBay or something like that. Seems like if he’s already said he doesn’t accept the return though I could go ahead and involve them.
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I submit to You, Lord. I lay it at your feet. Turner's Customs Sell Thread Feedback |
12-10-2020, 01:51 PM | #4 |
Mass Nerderer
Join Date: Nov 2013
Location: Slitherin' around the tank- It's cool, though, 'cause I'm being "watched"
Posts: 9,093
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Most definitely, you'll want to open a "not as described case", which buyers win 99.9% of the time.
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12-10-2020, 01:56 PM | #5 |
Christian Soldier
Join Date: May 2009
Location: Florida
Posts: 6,244
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Thanks, I had started a return for damaged I think. I guess I have to wait until the 15th to involve eBay maybe?
__________________
I submit to You, Lord. I lay it at your feet. Turner's Customs Sell Thread Feedback |
12-10-2020, 01:59 PM | #6 |
Christian Soldier
Join Date: May 2009
Location: Florida
Posts: 6,244
|
I was told it was new, then it came in a bubble mailer.
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I submit to You, Lord. I lay it at your feet. Turner's Customs Sell Thread Feedback Last edited by turner; 12-10-2020 at 02:03 PM.. |
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