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04-16-2009, 05:33 PM | #1 |
Iron Grenadier
Join Date: Nov 2008
Location: Louisiana
Posts: 837
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Mattel Speaks Out On The MOTUC Mer-Man Fiasco - MOTU - ToyNewsI.com
Mattel Speaks Out On The MOTUC Mer-Man Fiasco by Jay Cochran in MOTU at 04:13 PM on 2009.04.16 ShareThis» Search Ebay Yesterday at 12 noon EST. as previously announced, Mattel’s Masters of the Universe Classics Mer-Man figure went up for sale on the Mattel website Mattycollector.com. As collector’s proceeded to the website to purchase the figure, many ended up leaving the website frustrated and without being able to buy the figure they had wanted due to technical glitches encountered on the website. Soon the figure was listed as sold out leaving many people empty handed. After a great deal of outrage was expressed from fans around the net, Mattel has put out this statement on their Facebook page. Hey MOTU fans, Well looks like Mer-Man swam away way faster than we expected! I wanted to let fans know we are WELL aware of some major technical problems yesterday with Mer-Man's sale. A lot of this was caused by the sheer amount of overwhelming fan support for the line with so many fans logging on to buy one at once. We have immediately taken corrective measure so that this never happens again and I personally apologize to any fan that had trouble ordering the Ocean Warlord. It was unfair for you not to be able to get a figure do to a huge spike in hits on the site. We have a new Castle Grayskull sized super server dedicated to the site and are now better prepared for larger traffic on sale days. We have also corrected the problem with international orders and they should not have trouble ordering when Mer-Man goes back on sale in a week or two. Honestly, we had the same number of units yesterday for sale as we did for Beastman, and it took 41 days for Beastman to sell out. It is always a careful game we play to produce just enough for fan demand without overproducing which would kill the line. (To paraphrase fans from a few years ago...) As announced we do have more Mer-Man figures coming before the end of April. By the time we increased production, we had to send Mer-Man in two separate shipments. It is the same run; they all just didn't make the same boat. Going forward, we have increased production on Zodac and Hordak as well, but the full production of both of these figures should be available on the same day. If the second shipment of Mer-Man also sells out as quickly we will look at increasing overall production yet again until we get the number just right so the figure is online for at least a week or so! We do WANT to get these to fans after all. As for concerns about quantities, we have looked at the numbers and honestly there are so very few fans ordering anything more than 3 units. By far, 1, 2 and 3 per person are the OVERWHELMING most common orders. We will keep up to ten available for international fans who want to save on shipping. I will update everyone ASAP once we confirm the second on sale date for Mer-Man. We will continue to work with all of our fans to improve shipping, customer service options and buying options to make this as smooth a process as possible. You have my Mattel word! Thanks for hanging in there! No exact date has been released on when the second batch of Mer-Man figures will go on sale but we will be sure to update you when they do.
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04-16-2009, 05:58 PM | #2 |
Tiger Force Lover
Join Date: Jun 2008
Location: Canton, MI
Posts: 546
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There's been some issue every month hasn't there? I am waiting for next month, and hoping for a hassle-free check out when I buy Zodac.
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04-16-2009, 06:02 PM | #3 |
Gunslinger
Join Date: Nov 2007
Location: MidWorld
Posts: 38,081
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When I missed out on He-man and Skeletor I pretty much gave up on this line. I mean what's the point without the two major characters? It's like never offering another Darth Vader figure ever again. Makes me wonder why I even bothered getting ahold of a King Grayskull.
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04-16-2009, 06:28 PM | #4 |
Plastic lover
Join Date: Sep 2007
Location: Over The Rainbow!
Posts: 8,395
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Right! Next month it will be the same crap.
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04-16-2009, 06:31 PM | #5 |
Eddie the 'ead
Join Date: May 2008
Location: Home
Posts: 1,025
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Quote:
When I missed out on He-man and Skeletor I pretty much gave up on this line. I mean what's the point without the two major characters? It's like never offering another Darth Vader figure ever again. Makes me wonder why I even bothered getting ahold of a King Grayskull.
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04-16-2009, 06:51 PM | #6 |
Gunslinger
Join Date: Nov 2007
Location: MidWorld
Posts: 38,081
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Actually I didn't know that. I thought these were all one-shots. That was what I was led to believe when the line was first announced. So you're telling me I should NOT be selling my King Grayskull and NOT give up on this line.
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04-16-2009, 07:00 PM | #7 |
Crimson Guard
Join Date: Jan 2008
Location: Tampa, FL
Posts: 1,314
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mattel did state they are going to be re-released but they will be different versions of the figures.. either paint apps or something..
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04-16-2009, 07:35 PM | #8 |
Cobra Peeping Tom
Join Date: Sep 2007
Location: IN THE JUNGLE OF CA...
Posts: 4,345
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I think its cool of mattel to even address the issue unlike some other toy company who will remain nameless *cough*has*cough*bro*
I'm staying positive and keeping faith that we will see all the figure released so far will come back for a 2nd release. So, I hope everyone who didn't get a crack at mer-man gets one the 2nd time around! |
04-16-2009, 08:20 PM | #9 |
Banned
Join Date: Jul 2008
Location: THE GARDEN STATE OF EDEN!
Posts: 25,591
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wow i think mattel's my hero!! "HASBRO CAN'T DO THAT" says the unemployed skeletor!!!
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04-16-2009, 08:24 PM | #10 |
Crimson Guard
Join Date: Feb 2009
Location: quad cities
Posts: 4,918
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It really took Beastman 41 days to sell out? I don't remember it being available that long.
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