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12-17-2011, 01:23 AM | #1 |
Banned
Join Date: Feb 2008
Location: Iowa
Posts: 2,063
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Ready for a long, angry review?
Pre-ordered a game, the Collector's Edition of Star Wars: The Old Republic. I never received a code, and waited over a month, with the occassional call and inquiry whcich always netted the same "It's on its way, sir." Finally, called back. It took the store three calls and a total of 17 minutes to answer. This was in October. They gave me corporate's number, and I was transfered five times and finally put on hold for almost and hour and a half, and the lady, who's tone was at the least uncaring, and at most, hostile, basically said "I don't know" and offered to have a manager call me. Angry, I went to the store, tired, having taught in a classroom all day. My feet were sore, so I took off my loafers and put on my old tennis shoes, and my button shirt was too warm, so I put on a t-shirt. TRUST ME, this will come up later. In the store, I explained to them my situation. I had waited a month to get my code, which allows me access to the game, and they never sent it to me. I expressed that waiting hours on the phone for an answer was ridiculous. I recieved the phone call from the "manager" then, who told me the company who made the game sent Best Buy NON-WORKING CODES. This will come up again later as well. I thanked her for her time, but did make a point of telling her an e-mail notification of the delay or something would be nice. I then proceeded to reprimand the two workers at the store POLITELY, ie, "Look, you can't leave customers on the phone for two hours, it's not a good way to keep someones business." Yes, I was angry, but I wasn't swearing or shouting or anything. BUT the younger manader in store decided to comment; "Well, sir, at least we're not out at 9 PM arguing about a video game in crappy shoes and khakis." I admit, I lost it at that. I yelled. I did. What customer service employee makes a comment like that when THEY clearly made a mistake somewhere. I told the guy "I've been teaching 6th graders to read from 6:30 AM to 4 PM, you'll excuse me for wearing something comfortable." Well, the next day, I got in touch with the company who makes the product, and told them everything that had happened. They responded with not only getting me a new code, but telling me that what Besy Buy told me was an outright lie. Like, just completely false. To see if this was the case, I did some research online and saw the common cause of this problem; Checkouts failing to scan a certain barcode on the pre-order reciept. So, on a hunch, I went to a different Best Buy, pointed out the seperate barcode for scanning, which clearly states for the employee "SCAN THIS BARCODE FOR CUSTOMER ACCESS", and lo and behold, got the code e-mailed to me IMMEDIATELY. Now, this shows that Best Buy A) Lied repeatedly, B)Has untrained employees, and C) Does not know their own products. As ridiculous as this is, I got over it. But now, there is a new, ridicualous issue. I called a Best Buy and asked, "Hey, my parents want to buy me the game for the holidays, and they live hours away. Can we pay over the phine?" I was told yes, but then, later, no, when I was in store. Thank goodness my newfound Best Buy paranoia told me to ask. Then, I was told they could buy a gift card and do it that way over the phone. Tonight, my parents went in to their local Best Buy and were told, "No, that doesn't work.", and that they had to buy the card online. I could be e-mailed the card's numbers, so that when the game comes out, I can just present the paper receipt/e-mail or whataver, and it would work that way. NOPE. Apparently, once online, the card can only be ordered and then mailed. Had I been there, I would have told my parents not to do it that way, as now, the earliest the card will be there is the day the game comes out, but most likely will be three days afterwards. Now, this might not seem like a big deal, but I have ZERO faith in Best Buy now. It is my firm belief that, if I don't LITERALLY stand there and ensure it, they will sell off my copy of the Collector's Edition of the game. And there is apparently no way my parents can just get the card cancelled and get their money back. In short? DO NOT BBUY FROM BEST BUY. THEIR NAME IS THE BIGGEST LIE SINCE BILL CLINTON ASKED FOR THE DEFINITION OF THE WORD "IS". I have talked with corporate, managers, workers, everyone, and literally EVERYTHING I've been told since October has either been a lie, incorrect, or an incredible display of stupidity. I have repeated asked for a store manager, but continually get told "I'm a manager, I can help uyou." Apparently, if you have an issue and wish to speak to someone in authority, your only recourse is "Go screw yourself." Or at least, that is how I feel. I am normally a calm and understanding person, but this is easily the most horrendous episode I have ever endured with a company. Ever. |
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12-17-2011, 04:22 PM | #2 |
Crimson Guard
Join Date: Feb 2007
Location: Marysville, ca
Posts: 4,498
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2 things.....
1. make a very nice letter of what happened and mail it to best buy cororate and send one to there customer service and if you can a copy to the best buy district manager of the area. Use as many details, people talked too, times etc. make sure to enclose your return address. there is a strong possibility of getting a response letter with an appology and possibly (probobly) a gift card for your problems. Something sorta similar happened to me ( i think it was over a copy of windows xp software) and i got a 20 dollar gift card and a written appology. This was about 6 yrs ago but hey its worth a try. 2. best buy is going under and its documented. stores are being turned into more smaller centers and there sales are going to fucus more online with these smaller stores being basically receiving departments for orders to be picked up.
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12-17-2011, 04:29 PM | #3 |
I Brake For Asari!
Join Date: Apr 2008
Location: Thessia
Posts: 32,377
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Best Buy sucks now. They used to be OK, but pretty horrible as of late. About once a month I'll check their BluRay sales and liquidations, but that's about the end of their usefulness to me.
I can find everything I need, and generally cheaper, between Wal mart and Amazon.
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12-17-2011, 04:55 PM | #4 |
Banned
Join Date: May 2008
Location: Hisstank Wrestling Federation!
Posts: 17,654
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I've been beta testing that game for a year. Unless you're the kind of person who will enjoy anything Star wars no matter what you'd be better off saving your money. There are much better MMO's out there. And this is coming from a hardcore SW fan.
P.S. I just violated the rules to tell you that, but screw those guys. |
12-17-2011, 05:52 PM | #5 |
Banned
Join Date: Mar 2011
Posts: 8,867
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Quote:
BUT the younger manader in store decided to comment; "Well, sir, at least we're not out at 9 PM arguing about a video game in crappy shoes and khakis."
Thankfully Best Buy is not in Australia. |
12-17-2011, 06:23 PM | #6 |
Banned
Join Date: Feb 2009
Location: North Jersey
Posts: 10,454
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There has got to be a a contact where you could forward this post.
As far as their comment about what you were wearing...that made me want to punch something and now I'll be up all night thinking about snappy comebacks. Hope you send it to someone who gives a shit over there and you get something for your troubles. |
12-17-2011, 07:31 PM | #7 |
Live it to the fullest...
Join Date: Jul 2009
Location: Florida
Posts: 5,921
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This thread made me think of this-
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12-17-2011, 07:42 PM | #8 |
Question Authority
Join Date: May 2010
Location: Maine
Posts: 12,980
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Hahahaha, nice! I haven't seen that in a while. ^^^
Most places I go to are are just like that. Last edited by Cobra Terrorist; 12-17-2011 at 07:44 PM.. |
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