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10-27-2010, 12:28 PM | #1 |
Hawk...not Duke
Join Date: Oct 2008
Location: Brandon, Florida
Posts: 1,457
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Okay...
I finally got a Resolute GI Joe set the other day. I love it! (more than I thought I would) Stalker, is missing his knife and sheath though! So I wrote Hasbro and asked about getting the replacement parts. They responded and said basically this: I have to send MY set back. They sent me a pre-paid shipping label to do this. They will send me a new set. BUT... they also said this: "If there is a production delay and this product is not available we will replace it with a product of equal value." I emailed them back and asked that they assure me I will get a Resolute back as replacement OR to just send my original one back if they don't have one to replace it with. I told them that "value" is relative, so I definitely would not want that. I'd rather have my set with the missing piece back than not have this set. I don't know if they will give me that assurance or not. I'm sure they could find out if they really wanted to. But if they don't want to find out, then they will just tell me that they have no way of knowing. So what do you all think I should do if they "can't" give me that assurance? Has anyone gotten one of there "of equal or grater value" items? (Does anyone just have the parts I am missing that I could just buy or trade for and not have to hassle with Hasbro? lol) Alternative suggestions? Thanks! UPDATE: I just heard back from them again. Here is what they had to say about whether or not they could assure me of another Resolute Set. "I apologize, however; our GI Joe Resolute set is part of an assortment and we are unable to guarantee that you will receive an exact replacement. Please note once a product has been received at our facility it is reviewed and discarded."
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GI JOE - We ARE harm's way! MY CUSTOMS http://www.hisstank.com/forum/g-i-jo...s-customs.html Last edited by General Hawk 7; 10-27-2010 at 03:01 PM.. |
10-27-2010, 12:35 PM | #2 |
Hisstank.Com General
Join Date: Jun 2008
Location: Connecticut
Posts: 9,031
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If they don't have the resolute set, they will literally try to match the closest thing they have in the system to the price point at which you purchased.
So let's say they don't have your resolute set, they will look and say: Boys action figures, 34$ And they will give you whatever they think is close to that.
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10-27-2010, 12:37 PM | #3 |
Mortal Enemy
Join Date: Nov 2008
Location: Site B
Posts: 32,666
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Quote:
If they don't have the resolute set, they will literally try to match the closest thing they have in the system to the price point at which you purchased.
So let's say they don't have your resolute set, they will look and say: Boys action figures, 34$ And they will give you whatever they think is close to that.
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10-27-2010, 12:38 PM | #4 |
Banned
Join Date: Oct 2008
Location: Liverpool, Pennsylvania
Posts: 12,546
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I took the sheath off Stalker from my Resolute set. If I can still find it you can have it and not have to worry about sending anything back.
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10-27-2010, 12:57 PM | #5 |
Hisstank.Com General
Join Date: May 2008
Location: Woodbridge, VA
Posts: 5,420
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Dang, that is a fun accesory. I bet your kids really dislike that it is missing.
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when it comes to aviation i know a lot but im a expurt "ground beef? ground beef? No, Steve. No ground beef. Tonight you get Chorizo!." |
10-27-2010, 12:59 PM | #6 |
Not Hasbro approved.
Join Date: Jun 2008
Location: :Location: Location.
Posts: 870
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Very strong chance they will dump something more common, less desirable on you.
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10-27-2010, 01:07 PM | #7 |
Crimson Guard
Join Date: Nov 2009
Location: Chicago
Posts: 1,762
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10-27-2010, 01:17 PM | #8 |
Hawk...not Duke
Join Date: Oct 2008
Location: Brandon, Florida
Posts: 1,457
|
Quote:
If they don't have the resolute set, they will literally try to match the closest thing they have in the system to the price point at which you purchased.
So let's say they don't have your resolute set, they will look and say: Boys action figures, 34$ And they will give you whatever they think is close to that. Not if it's something I don't want or can't sell and replace my Resolute GI Joes for. Know what I mean? Quote:
But then, anyone that has Flint for an avatar and username, coolness is expected. ;) Quote:
Quote:
I am hoping that either A) Flint is able to find his extra sheath/knife, or B) Hasbro can assure me that I'll either get another Res set or at very least my own back. Otherwise, I don't think I want to risk it.
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GI JOE - We ARE harm's way! MY CUSTOMS http://www.hisstank.com/forum/g-i-jo...s-customs.html |
10-27-2010, 01:23 PM | #9 |
Cobra Viper
Join Date: Mar 2008
Location: Denver, CO
Posts: 463
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My Resolute Storm Shadow was missing his backpack. Luckily, a fellow collector was able to help me out.
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10-27-2010, 01:23 PM | #10 |
Plastic lover
Join Date: Sep 2007
Location: Over The Rainbow!
Posts: 8,395
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Wait till the packs appear at Ross. Purchase and replace.
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