[Falcone]

Quote:

Originally Posted by concrete

da same people
da newest wave
cant afford dat,
who did dat

Words cannot express how annoying THAT is.

On topic, The fact that stores don't care and will try to sell the product is even more disturbing. At least the people switching out take time and care about what they are doing. Those figures matched up real good.

[ladyhump]

Quote:

Originally Posted by Unclassified

i thought when you returned somethin they asked for name address an such??

They do. I think it's a feeling of apathy on the part of the retailer. Takes to much time to deal with it properly when they can just return it to Hasbro if they don't sell it for reg price or clearance it off.

[spacemonkeymafia]

Quote:

Originally Posted by Amberbratt

lol.... well.... maybe some of us don't want the Comic pack destro

LOL...well throw it away....dont repack it in a DVD pack.........

[spacemonkeymafia]

Quote:

Originally Posted by Crimson Rage

As I said in that other thread, why don't these stores ask the person returning the item "what's wrong with it?" and if it's anything other than a 'fault' or broken piece, they only get store credit at most.

You cant do that that though.......

[Pimp Daddy Darklon]

An appeal to Hasbro:

Pls. put a pic/pics ofthe actual figure/vehicles in the packaging.

[Pimp Daddy Darklon]

An appeal to Hasbro:

Pls. put a pic/pics ofthe actual figure/vehicles in the packaging.

[KnightDamien]

I think people need to understand that, repulsive as this practice is, you can't blame the store for not 'doing something' with what you find. That's just not how retail works.

The item is sold. The item is returned. After the return, that item is effectively no longer sold. It will remain in the store and the company will hope -someone- buys it for a very simple reason; there's nothing else they can do with it. When it comes to damaged/defective product there are only a few options;

1.) Return to vendor.
Can't do that here. There's nothing 'wrong' with the product that would qualify as an issue that the company needs to correct. HASBRO, after all, did not do this. It's not Hasbro's fault. No recourse there.

2.) Send to close-out. At my store that would be GENCO; a company that fixes damaged product as best they can and sells it to discount stores. This is an iffy option because whatever they take, they only give you about 5 cents on the dollar for (speaking in terms of the item's retail price). That's a huge loss for the store.

3.) Throw it away.
The store can always right the item off as 'theft' or 'beyond repair' and simply throw it away. The store then takes an even bigger loss on the item than they would in number 2. Further, it would count against the store for that day/month/year's shortage amount. No store, however large, can afford to do that if they don't feel they absolutely have to.


That's all there is to it. As much as we all may hate that it has to stay on the pegs - from a business standpoint there is no other option. You have to leave it there and hope someone buys it anyway, or eat the loss from the 2nd and 3rd options above. Since the store can't afford to eat the loss every time, the only option left is to hope to sell it regardless of any 'defect.'


The most any of us can hope for here is to do our part. If you're at the service desk when an item like this is being returned; make a huge deal of it. Demand that Loss Prevention be contacted. Hell, sometimes you can even convince the person behind the counter that you have some kind of authority that you don't.

Either way, if you point out the issue BEFORE a return is completed, most half-way intelligent customer service reps will contact Loss Prevention immediately. Returning merchandise you have 'stolen from' IS fraud, IS illegal, and WILL get you arrested. Most custserv employees are not experts in all products the store carries, and they work long hours dealing with horrible people for very low wages.

Don't expect that they will know something's wrong, or even care enough to inspect the item too closely unless a problem is outright pointed out to them. But if you point it out when you see it happening, it will gradually become less of a problem in your area, trust me.

[Jism83]

im still waiting to see this. All i have seen is the "guy ripped out the DOC stickers" variant.

[Syn3sthesia]

1st figs and now this, those people need help.

[Jism83]

Quote:

Originally Posted by Crimson Rage

As I said in that other thread, why don't these stores ask the person returning the item "what's wrong with it?" and if it's anything other than a 'fault' or broken piece, they only get store credit at most.

not gonna happen guy. Without a solid return policy it kills business. People are less likely to buy items if they know they will be a hassle if they try to return them.

It would be nice though to see people with actual knowledge of what the item is, and tell the switcharoo people to piss off. But thats not gonna happen either