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08-11-2011, 12:45 AM | #1 |
Cobra Soldier
Join Date: Mar 2011
Location: Long Island, NY
Posts: 82
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Just scored a skystriker today at my local tru. Upon opening it, I noticed it was missing the tail fins. When I pulled it out of the box it had the engine doors already on it and came with two extra ones bagged instead of the fins. I was pissed, but laughed a little about it. I emailed Hasbro to see if they can send me replacement parts. What's the likelihood they will? Not sure if tru will take it back, I opened the thing like it was xmas morning.
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08-11-2011, 01:03 AM | #2 |
Warrant Officer
Join Date: Nov 2008
Location: Washington
Posts: 1,210
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Toys R Us is pretty good about returns, doesn't matter about the box condition, as long of you have your receipt. Worst case scenario, if there's not another Sky Striker to exchange it for they'll maybe give you store credit. I'd definitely take it back.
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08-11-2011, 01:14 AM | #3 |
Telecommunications
Join Date: Jan 2008
Location: Queens, NY
Posts: 3,340
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As far as I know Hasbro only gives out replacement parts for things such as board games.
With toys such as action figures they want you to ship the entire boxed item with all of the parts to them and then they will ship you out a new one. If they don't have the item in stock then they will ship you out something of equal price value. Do not, I repeat, DO NOT even bother to contact Hasbro about this. As someone else has already said go back to the store and exchange it for another. If it was from TRU, and they are out of them, they might even be able to order it for you and have it shipped to the store. I could have sworn I saw a sign there tonight stating that if you don't see something they can order it and ship it to the store for free. By the way where in LI did you find this one?
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08-11-2011, 01:32 AM | #4 |
Crimson Guard
Join Date: Feb 2007
Posts: 1,937
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Quote:
Just scored a skystriker today at my local tru. Upon opening it, I noticed it was missing the tail fins. When I pulled it out of the box it had the engine doors already on it and came with two extra ones bagged instead of the fins. I was pissed, but laughed a little about it. I emailed Hasbro to see if they can send me replacement parts. What's the likelihood they will? Not sure if tru will take it back, I opened the thing like it was xmas morning.
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08-11-2011, 01:36 AM | #5 |
Telecommunications
Join Date: Jan 2008
Location: Queens, NY
Posts: 3,340
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Quote:
Call Hasbro customer service at this number 800-255-5516 Tell them what happened. They will email your a return shipping label print it out and send the thing back. They will send you a new one. While your on the phone with them ask for a coupon to save money on your next Joe purchase.
How many times have we heard the horror stories around here? Someone sends in something like a Low-Light figure which had a missing gun and in return they get an Arctic Destro. Like I said before you are better off returning it to the store you got it from.
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CALL OF DUTY: MODERN WARFARE 3 & BLACK OPS II = HISS CLAN Scoop's PS3 PSN ID: Nightwing1975 Scoop's Feedback Thread |
08-11-2011, 01:50 AM | #6 |
Cobra Soldier
Join Date: Mar 2011
Location: Long Island, NY
Posts: 82
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Thanks for the advice. I'll just return it. They had one more, hopefully it's still there tomorrow. This tru had a very unique selection compared to the other ones in my area. Not one arctic destro, surprisingly. They had racks filled with beachheads and the really cool v54 snake eyes that's armed to the teeth. I probably should pick up one more of those to keep boxed. I love that figure.
Sorry scoop, I'm not gonna give you the scoop on where I bought my striker..since there is only one left and I need it! |
08-11-2011, 02:02 AM | #7 |
Crimson Guard
Join Date: Aug 2008
Location: North East Ohio "Cleveland"
Posts: 1,041
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Be sure you indicate it's defective, otherwise it will end up back on the shelf to dick over another person.
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08-11-2011, 05:48 AM | #8 |
Hisstank.Com General
Join Date: Aug 2008
Location: Hawaii
Posts: 8,089
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So this is the third defective Skystriker so far? The one with the two left wings, two right wings and this missing tail fins one. I guess when they vehicle comes disassembled the chances of this happening become exponentially greater.
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08-11-2011, 06:31 AM | #9 |
IG 4-Life IG 4-Ever
Join Date: Oct 2008
Location: Chicago
Posts: 50,866
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Ouch that sucks
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08-11-2011, 06:55 AM | #10 |
Dirty Scalper
Join Date: Oct 2008
Location: Tampa, FL
Posts: 1,822
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I agree, just return it. Another one will be easy to find. Getting the parts from Hasbro will take forever.
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