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09-02-2022, 01:25 PM | #2201 |
just a Marine
Join Date: Mar 2014
Location: central PA
Posts: 1,681
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Quote:
It's a tough business, production runs are relatively tiny and margins presumably thin. I always wonder how they can afford to deal with these kinds of issues, with return shipping costs, new shipping costs and the lost sale of the broken figure. It's a lot to eat.
I don't have any first-hand experience with broken parts, thankfully (knock on wood). But there was something about this in John's appearance earlier this summer on the Order of Battle podcast (have a listen, lots of interesting stuff in it!). Around the 36 minute mark, they talk about SmallJoes and QC issues, with John saying that SmallJoes and CFT used parts from swaps on broken figures to be able to send out replacement or missing parts. So, I would think that would explain why SmallJoes wants the broken figure returned, so the good parts can be salvaged. Though if they do have extra stock/parts, I would have thought it would be easier for them to just send you the extra part. Maybe they want to be able to examine the broken figure, maybe they want to salvage even the broken part if possible, maybe they don't have confidence in people doing the parts swap fixes themselves. I really don't know. From what you're saying, it sounds like they're asking both sides to eat a bit of the costs, with you paying the return shipping and they paying for new shipping. I can see why that might seem out of whack with what retailers will generally do. But I don't know, with a fledgling toyline and SmallJoes being a key supporter, I'd probably just do it and look at it as a contribution to the line's future success. Whatever the outcome, hopefully it doesn't sour you on the line. If you're not happy with SmallJoes customer service, then Chicken Fried would be happy to have you buy from them directly, where if any issues occur in the future you can deal with John directly. I will have to go direct to CFT I suppose, although they are weirdly more expensive. I would happily take a replacement arm in lieu of a new figure. |
09-02-2022, 01:27 PM | #2202 |
just a Marine
Join Date: Mar 2014
Location: central PA
Posts: 1,681
|
Quote:
I've never had any issues with SmallJoes personally. As previously stated, Wave 1 had a couple of figures that were susceptible to having an arm break off. It was most common on the RANCH HAND figure.
There are 2 pretty decent options to fix the issue you currently have or if it happens again ever. Option 1: Reach out to JE Russell on FB and let him know that you had an arm break. See what he can come up with to help. He is always very accommodating with me on any issue I've ever had. Ask if he has any spares he could offer to you. I wouldn't recommend mentioning anything regarding your SmallJoes experience. That is a whole separate entity from him. He's friends with the owner and probably wouldn't appreciate hearing anything negative about them. Especially if mentioning it does absolutely NOTHING to help you and isn't relevant to the reason you reached out to him in the first place. Just proper etiquette. Option 2: Check out Vitruvian Armory. I bought a ton of DNL spare parts this year. It seems their stock has dwindled, but emailing Justing over there might get you what you need. https://vitruvianarmory.com/dime-novel-legends/ I hope this helps! The quality of the line has improved significantly since that first wave. Be sure to always use a hairdryer or boiling water to loosen up everything beforehand. I've had a couple of snap-jobs with MTF and BFS as well. I have never had issues with MTF and honestly, this one broke so easily. I actually taking it from the package and I put my finger under the arm to work the shoulder loose, that tiny bit of movement is what caused it to snap |
09-03-2022, 04:25 AM | #2203 |
Cobra Soldier
Join Date: Aug 2022
Location: The Lone Prairie
Posts: 7
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Quote:
Check out Vitruvian Armory. I bought a ton of DNL spare parts this year. It seems their stock has dwindled, but emailing Justing over there might get you what you need. https://vitruvianarmory.com/dime-novel-legends/
His response: "Hello! We are no longer going to be carrying Dime Novel Legends and are clearing out the remaining stock. Thanks!" I'm thankful it lasted as long as it did. I was able to stock my entire inventory multiple times over thanks to the armory. Get what you can while it lasts! |
09-07-2022, 05:34 AM | #2204 |
Cobra Soldier
Join Date: Aug 2022
Location: The Lone Prairie
Posts: 7
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Quote:
This is "Radioactive" version glows in the dark. This is just the preview figure for the upcoming line later next year. There will an awesome looking gray alien in a 2-pack. Order it on Chicken Fried Toys | Dime Novel Legends |
09-07-2022, 09:11 AM | #2205 |
Crimson Guard
Join Date: Nov 2007
Posts: 2,459
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Will that be available at BBTS? Are the two celebrity figures they got just them testing the waters or are they committed to carrying the line as a whole from now on?
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09-07-2022, 09:15 AM | #2206 |
Iron Grenadier
Join Date: Jun 2010
Location: Jacksonville, Fl
Posts: 608
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I need an army of dem aliens!
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09-07-2022, 10:08 AM | #2207 |
Knuckle Massage!
Join Date: Sep 2007
Location: CT sometimes Tokyo
Posts: 8,280
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Pretty excited about the Alien ( & that line in general ;-) )
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09-07-2022, 05:03 PM | #2208 |
A Cimmerian
Join Date: Jun 2016
Location: Mountain of Power
Posts: 11,071
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Quote:
Well scratch that idea! I noticed that their DNL stock had dwindled significantly. I emailed Justin asking if there would be a restock or if they were not going to carry the product anymore.
His response: "Hello! We are no longer going to be carrying Dime Novel Legends and are clearing out the remaining stock. Thanks!" I'm thankful it lasted as long as it did. I was able to stock my entire inventory multiple times over thanks to the armory. Get what you can while it lasts!
__________________
AxonRey’s Servicable Customs (perpetually under construction): http://www.hisstank.com/forum/g-i-jo...masterhub.html Customizer’s Water Cooler (All Purpose Custom Talk): http://www.hisstank.com/forum/g-i-jo...ml#post5316347 BST: https://www.hisstank.com/forum/g-i-j...rey-b-s-t.html |
09-07-2022, 06:08 PM | #2209 |
just a Marine
Join Date: Mar 2014
Location: central PA
Posts: 1,681
|
Quote:
Well scratch that idea! I noticed that their DNL stock had dwindled significantly. I emailed Justin asking if there would be a restock or if they were not going to carry the product anymore.
His response: "Hello! We are no longer going to be carrying Dime Novel Legends and are clearing out the remaining stock. Thanks!" I'm thankful it lasted as long as it did. I was able to stock my entire inventory multiple times over thanks to the armory. Get what you can while it lasts! |
09-07-2022, 08:14 PM | #2210 |
Crimson Guard
Join Date: Jul 2009
Location: Illinois
Posts: 4,178
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What heads are you guys using for Buck-a-Roos 9 and 10?? I do not see any CTF red headed heads, and MTF heads do not fit.
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