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02-14-2011, 10:37 PM | #1 |
Cobra puppet therapist
Join Date: May 2009
Location: Area 51, Nevada
Posts: 10,127
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I've heard many cautionary tales regarding bad experiences that people have had with online retailers. I'm sure we've all heard stories, and some of us have had bad experiences ourselves. Very rarely do we hear stories about GREAT customer service, and that is what this thread is all about!
I recently ordered a Non-attendee Joecon package With G.I. Joe club. Yes, I was planning on going to the con, and was very much looking forward to it, but life happens. Anyway, that's another story altogether. Coming back to my order, I screwed up and ordered the wrong package (DOH!) Yeah, I'm a dumb ass, anyway. Angie M. Over at Funpubinc., made it her business to correct my order and get me the correct package, and she did it quickly. She could have taken her time, she could have charged me a fee, she could have chosen to NOT to help me at all. Instead, she went out of her way to make sure I got what I wanted. I've already sent her an email expressing my gratitude, however I felt the need to share this with the Tank. Angie, if you ever read these forums, Thank you! __________ |
02-14-2011, 10:45 PM | #2 |
Banned
Join Date: Jul 2008
Location: THE GARDEN STATE OF EDEN!
Posts: 25,591
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the girls in the office hooked me up before too, they are great ppl there... i got waved 25 dollar fees.
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02-14-2011, 10:46 PM | #3 |
Croc Master
Join Date: Aug 2008
Location: Spicewood, TX
Posts: 2,500
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I have been very happy with the Club ever since joing a few years back. That is why even when times are tough, I continue to renew.
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Check out my feedback thread! http://www.hisstank.com/forum/buy-se...me-trader.html Check out my full customs page on Facebook: www.facebook.com/Phweepscustoms |
02-14-2011, 10:50 PM | #4 |
Crimson Guard
Join Date: Feb 2007
Posts: 2,166
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Too often people just hear the bad stuff, thanks for spreading some good news.
The Club folks are great to deal with and have really impressive customer service, by and large. |
02-14-2011, 11:05 PM | #5 |
Crimson Guard
Join Date: Nov 2010
Location: Down on the corner, out in the street.
Posts: 2,851
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good for you man, seriously, i do that too, especially write their 'superiors' and let them know, if they deserve it. little goes a long way in my book.
now, about your order... what did you order?
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GI JOE ART BOOK PETITION! : Credentials : B/S/T : Feedback : Our Joe Story : 1 : Map |
02-14-2011, 11:13 PM | #6 |
Cobra puppet therapist
Join Date: May 2009
Location: Area 51, Nevada
Posts: 10,127
|
Quote:
I wanted to order the Mission Brazil package (Hometown heroes/American hero). I accidentally ordered the 12 inch Adventure team figure & vehicle (Base commanders/Generals package). I didn't realize that the two sets came with different figures, I thought that both sets came with the mission Brazil. Guess I should have read more closely. Also the big pictures next to each package should have given me A clue. |
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