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08-31-2022, 10:51 PM | #1 |
Crimson Guard
Join Date: Jul 2009
Location: Illinois
Posts: 4,180
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I have a Target experience that I need to relate here. I feel as though you all will understand.
Target issued me a new RedCard, and I hesitated to activate it because I feared that exactly what did end up happening would happen. At the time of activation, I had 17 preorders (including the Python Patrol/Tiger Force figures). For many that sold out in seconds, I jumped through figurative hoops to get the orders in. As soon as I activated my card (a day or two before the threat of no longer having one kicked in), I called customer service and asked if I would have to do anything about my preorders. I was told emphatically that I didn't have to worry and that they would all be fine. I then started getting threatening emails that if I didn't update my orders, things would get cancelled in three days. I jumped online and updated my card. When I checked the other 16 orders, the listings showed the updated information. There was no way for me to do anything further after changing it once. This morning, two orders were cancelled. One was for two TVC Boba Fetts, which are out of stock and cannot be reordered. Customer service (I'll get to them in a moment) says I'm screwed there. I started talking to customer service at 7:40 (ironically from the parking lot of Target while I waited for the store to open). I was on the phone with them from that time until about 9:30. I spoke to three levels of employees, who over the course of that conversation went through the fifteen orders that I had left and assured me that each and every one was now updated with my current RedCard information. However, I only ever got five emails saying that the orders were updated. When I asked why I wasn't getting the other ten, the supervisor I was speaking with assured me that they would be coming later. She promised me that all was well. I began class at 10:00. Around 11:15, I gave them a break and checked my email. I saw three emails from Target and thought that I had gotten three more update confirmations. Nope. Three more threatening emails that things would be cancelled on Friday (my birthday) if I didn't update my information. At least one of these were the Tiger Force/PP figures. I tried calling between my classes and immediately asked for the Escalation Department (their term, not mine). I was disconnected (accidentally) and didn't have time to call back. When I called back after class and got to the same department, another lady checked the ten orders and informed me that they were not updated (WHY WAS I LIED TO EARLIER???). She then told me that she couldn't update them in her system. She had to create a work order (marked Urgent so that it gets addressed tomorrow) to have someone else go into the system and update the account with the new RedCard information. She assured me that since it is marked Urgent, I should get confirmation that all ten orders have been updated by tomorrow, thus saving me the indignity of having three irreplaceable orders cancelled the morning of my birthday. After at least three hours on the phone with Target today, I cannot say that I have much faith in this. (Tangentially related to this, my wife spent four hours after dinner tonight with T Mobile customer service because the new phone she got me couldn't text anyone who didn't have an iPhone. Everyone is very happy in the household tonight). End of rant. Thank you. |
08-31-2022, 11:06 PM | #2 |
Crimson Guard
Join Date: Dec 2021
Location: Do I really live?
Posts: 1,970
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Wedge, early "Happy Birthday!" may it be happier if and when Target customer service does what they state they will do.
I do not relish to hear that deception and incompetence has been your Target experience but at least you haven't been zip coded, yet. ;)
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Breaker is the herald of disappointment from the devourer of toy hopes named Target. CNR1993 = Genius |
09-01-2022, 04:49 AM | #3 |
Dark Lord of the Mods
Join Date: Dec 2021
Location: United Kingdom
Posts: 7,367
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I'm so glad Target and Walmart haven't yet reached the shores of the UK.
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09-01-2022, 07:01 AM | #4 |
Crimson Guard
Join Date: Sep 2017
Location: Michigan
Posts: 2,345
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I have no faith that Target customer support has any idea how their website works. I think the entire thing is pretty clunky. I remember being very nervous when I updated my payment method on some pre-orders because I had heard of others getting their pre-orders canceled by doing so.
It is absurd that there is nobody that can at least resolve these issues manually on their end when something goes wrong.
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09-01-2022, 09:09 AM | #5 |
High-Voltage Specialist
Join Date: May 2020
Location: Seattle, WA
Posts: 1,877
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Target Pre-orders are truly awful. Even worse than Walmart. That said, if you decide to give them another chance the PP Viper and BAT are the only PP/TF preorders that ever sell out, and even those two come back in regularly (from cancelled pre-orders?). The BAT is up as I type this.
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09-01-2022, 03:45 PM | #6 |
He Who Remains
Join Date: Jun 2016
Location: Florida
Posts: 9,377
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Sorry to here that Wedge...and Happy Birthday!!
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~~~~~The Late Night Crew~~~~~ |
09-01-2022, 03:51 PM | #7 |
Crimson Guard
Join Date: Jul 2009
Location: Illinois
Posts: 4,180
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Thanks for the birthday wishes.
Back on hold with customer service. Got eight more threatening emails overnight. 8 more orders will get nixed on the 3rd now. |
09-01-2022, 04:23 PM | #8 |
Crimson Guard
Join Date: Jul 2009
Location: Illinois
Posts: 4,180
|
I was just promised by someone in the Escalation Department that all is well and that none of my orders will be cancelled. She is sending an email stating that very thing.
My Classified Target exclusives are on the chopping block tomorrow. Does anyone care to place a bet one way or the other whether or not I wake to cancellation notices tomorrow? |
09-01-2022, 06:16 PM | #9 |
Iron Grenadier
Join Date: Jul 2022
Location: America
Posts: 536
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That sucks! Hope it all works out! and Happy Birthday!!
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09-01-2022, 06:56 PM | #10 |
Fudgies!! Fudgies!!!
Join Date: Feb 2008
Location: Torchwood
Posts: 650
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Dude, same thing happened to me a few months ago. They sent me a new red card and I had activate it. So I started getting those emails. They cancelled every order I had. They said that they run a temp charge on the card every few days and that they couldn't because it still had the old card info. Talked to them for hours. They hung up on me a couple times. I was kind the entire time. I just told them that they needed to fix this. Last person I talked to said that the orders will still show cancel but will still ship. These are preorders from October 2021 and he realized I did not want to lose them. So he told me not to worry. Still don't trust it so I re-ordered everything but still can't get the BAT and Viper PP. I check all the time.
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