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05-06-2021, 03:42 AM | #51 |
Cobra Soldier
Join Date: Jan 2021
Location: U.K.
Posts: 56
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Quote:
Ah, you don't seem to realize that there isn't anything Marauder can do for you at this point, mostly because you don't understand some things about how the US Postal system works.
You see, if you are using a forwarding person or service, then no, Marauder can NOT contact the post office and ask them to contact YOU, because as far as the post office was/is concerned, you were never the recipient of a package from Marauder Inc, and the delivery of the package Marauder Inc sent was completed in Pennsylvania. It doesn't keep the same "number" when it gets forwarded on to you from PA...it's a new shipment sent by the forwarding party to you, and Marauder Inc is not legally able to access that information because it's not "their" package. All they can tell you is if the package that was shipped to PA is marked as delivered. Period. And you already know that. Once it made it to PA, as far as both the USPS and MArauders are concerned, it was delivered to the intended recipient. After that it's effectively secondhand goods being shipped by a third party to you. You absolved Marauders of any responsibility beyond getting it to PA when you told them ship it there. You are literally expecting something from them that they cannot legally do, and are under no obligation to do, either, especially since THEY CAN'T DO IT. So basically, you need to contact your forwarding service and get THEM to try to track whatever package you haven't received yet, because they're the only people that the USPS will allow to access that information...besides yourself, of course. You should be able to file a package trace directly with the USPS if you have the tracking number and a matching delivery address. Of course the USPS is very slow to respond these days what with the Pandemic and all that, but I'm pretty sure even foreign nationals should be able to access it. You can get started here: https://www.usps.com/help/missing-mail.htm
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"He dreams what COBRA COMMANDER once dreamed..." |
05-06-2021, 03:42 AM | #52 |
Cobra Soldier
Join Date: Jan 2021
Location: U.K.
Posts: 56
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Quote:
Idk if your contact kept your stuff or not. However my wife sends packages too her friend in the Netherlands and the last one took 2 months to arrive and the tracking number never updated until it made it thru customs in the netherlands a day before it was delivered. So maybe theres hope your toys show up yet. As other people have said though theres nothing maraduer can do for you.
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"He dreams what COBRA COMMANDER once dreamed..." |
05-06-2021, 04:39 AM | #53 |
Cobra Soldier
Join Date: Jan 2021
Location: U.K.
Posts: 56
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Quote:
First, sorry to hear about the loss of your girlfriends father, as well as the stress of not getting your items. However, I feel you are being very unfair in what you are expecting of MGR in the terms of good customer service.
So, is this the correct timeline? 1. You order from MGR 2. They ship your order to PA as requested 3. Item is received in PA 4. Your contact in PA gives you a tracking number from the USPS and says its been shipped 5. Now you want MGR to track it down? What prevents you from contact USPS yourself? MGR stopped being an agent for you the moment your item arrived in PA. If they continue to act as your agent, they increase their risk of seeming like they are at fault. You talk about getting your money back. It might work, but then who does PayPal or your bank go after? MGR? No, they did what was asked of them. This is unfortunately between you, your contact in PA (why don't they contact USPS for you?) and USPS. Yes. I've tried contacting USPS, it won't allow me to contact them. Period. I've asked my contact to chase this up with USPS and all he said was "it's in customs so it's now untraceable". I've tried using the track system and missing mail pages but it literally won't allow me to contact USPS. All I hoped for was for MGR to use the tracking I gave him to contact USPS about this or ask him to get them het in touch with me - at the end of the day, I PAID him, least he could so was be helpful...instead it's as you say "no liability". None of this would not have happened if I'd a) never placed an order, b) never placed my trust in either MGR or my contact and c) if Marauder had carried on shipping direct to the UK...at the end of the day many Brits funded his start up crowdfunders to help get him where he is today and he literally turned his back on us... If I had known about official mail forwarding services like stackry I'd have used that... If our roles were reversed the least I'd do is try and help him - not just palm him off and add to his stress especially at a very difficult time in his life. If this ever happens to any of you you might just understand how aggrieved I'm feeling.
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"He dreams what COBRA COMMANDER once dreamed..." |
05-06-2021, 06:11 AM | #54 |
Cobra Soldier
Join Date: Jan 2021
Location: U.K.
Posts: 56
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Quote:
Condolences on a personal note.
But, buddy, you’ve been fairly unreasonable the majority of the thread, including attacking MGR and their customer service multiple times. Yet, you still placed an order with them, which was fulfilled as requested- now you want them to solve a problem that is definitely not their problem? It sucks your contact burned you, but that’s on him. You were trying to defeat Marauders shipping ban, and in doing so engaged in a certain amount of risk. Asking someone else to bare that burden, and seemingly attempting to guilt trip them to boot, doesn’t make you seem like the victim here.
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"He dreams what COBRA COMMANDER once dreamed..." |
05-06-2021, 06:11 AM | #55 |
Cobra Soldier
Join Date: Jan 2021
Location: U.K.
Posts: 56
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Quote:
Idk if your contact kept your stuff or not. However my wife sends packages too her friend in the Netherlands and the last one took 2 months to arrive and the tracking number never updated until it made it thru customs in the netherlands a day before it was delivered. So maybe theres hope your toys show up yet. As other people have said though theres nothing maraduer can do for you.
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"He dreams what COBRA COMMANDER once dreamed..." |
05-06-2021, 07:50 AM | #56 |
Crimson Nerd
Join Date: Dec 2008
Location: Virginia
Posts: 12,573
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Quote:
Thanks.
Yes. I've tried contacting USPS, it won't allow me to contact them. Period. I've asked my contact to chase this up with USPS and all he said was "it's in customs so it's now untraceable". I've tried using the track system and missing mail pages but it literally won't allow me to contact USPS. All I hoped for was for MGR to use the tracking I gave him to contact USPS about this or ask him to get them het in touch with me - at the end of the day, I PAID him, least he could so was be helpful...instead it's as you say "no liability". None of this would not have happened if I'd a) never placed an order, b) never placed my trust in either MGR or my contact and c) if Marauder had carried on shipping direct to the UK...at the end of the day many Brits funded his start up crowdfunders to help get him where he is today and he literally turned his back on us... If I had known about official mail forwarding services like stackry I'd have used that... If our roles were reversed the least I'd do is try and help him - not just palm him off and add to his stress especially at a very difficult time in his life. If this ever happens to any of you you might just understand how aggrieved I'm feeling. The reason you keep getting stonewalled is likely because there is literally nothing MGR or your forwarding service can do, but you keep demanding they do. That's pretty much the textbook definition of an unreasonable demand. It's understandable that you may not understand the ins and outs of another country's postal service, but folks have explained this stuff to you several times over the course of the thread and you keep expecting service from companies that they literally cannot provide and then saying they're unreasonable or rude for not providing it. Have you checked with your local customs or postal office to see if it's waiting there? They may not be able to forward it on because there might be VAT or customs fees owed on it. I wouldn't be surprised if they're being extra-vigilant about that sort of thing because they're probably expecting a lot of folks to be trying to skirt those fees. What I can safely say is that MGR is pretty well-regarded around these parts (and the Joe collector community in general) for exemplary customer service under most circumstances. Yes, sometimes their shipping is slow due to order volume but they are up-front about those delays (usually prominently posted on their front page) and often (pretty much always in my experience) include complimentary items for your patience. If you've had a poor experience with them, I would be inclined to believe it is very much the exception and not the rule, and repeating effectively the same blast on repeat over and over again doesn't change that. Especially when you're making impossible demands. |
05-06-2021, 08:45 AM | #57 |
Cobra Soldier
Join Date: Jan 2021
Location: U.K.
Posts: 56
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Quote:
If your package is in customs, then your forwarding agent is correct: They can't track it anymore, or at the very least are at the mercy of the UK postal system in terms of whenever it gets updated. They have absolutely no control once it's handed off to another nation.
The reason you keep getting stonewalled is likely because there is literally nothing MGR or your forwarding service can do, but you keep demanding they do. That's pretty much the textbook definition of an unreasonable demand. It's understandable that you may not understand the ins and outs of another country's postal service, but folks have explained this stuff to you several times over the course of the thread and you keep expecting service from companies that they literally cannot provide and then saying they're unreasonable or rude for not providing it. Have you checked with your local customs or postal office to see if it's waiting there? They may not be able to forward it on because there might be VAT or customs fees owed on it. I wouldn't be surprised if they're being extra-vigilant about that sort of thing because they're probably expecting a lot of folks to be trying to skirt those fees. What I can safely say is that MGR is pretty well-regarded around these parts (and the Joe collector community in general) for exemplary customer service under most circumstances. Yes, sometimes their shipping is slow due to order volume but they are up-front about those delays (usually prominently posted on their front page) and often (pretty much always in my experience) include complimentary items for your patience. If you've had a poor experience with them, I would be inclined to believe it is very much the exception and not the rule, and repeating effectively the same blast on repeat over and over again doesn't change that. Especially when you're making impossible demands. Regarding my own thoughts on these sorts of situations, when someone else gets into a spot like this or is shafted by a trade, or conned out of their money or items, I for one won't be too harsh in my words - every so often someone will write about their experiences on forums like this and it only adds fuel to the fire by anyone writing something that comes across harshly - the truth may hurt - but it doesn't help. I have said it before and I still believe in it, you don't pass the buck, if you're a seller, you try and help - or explain things better so the other party doesn't have to go onto forums and end up seeing harsher sentiments. If I were the seller, "unreasonable demand" or not, I'd try to help as best I can. But that's just me. It will be a different story when something happens to someone else - and my being harsh won't help them. I'd rather be kind and understanding, perhaps even trying to help somehow? Thanks everyone for your input and advice. I think the Mods can close this topic now please, unless everyone would like to continue discussing the fact Marauder don't sadly ship to the UK directly at this time...or perhaps others can tell us about using mail forwarding services like stackry and it's ins and outs? Or the Mods can close this thread before the discussion spirals out of control. Thank you.
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"He dreams what COBRA COMMANDER once dreamed..." |
05-06-2021, 09:37 AM | #58 |
A Cimmerian
Join Date: Jun 2016
Location: Mountain of Power
Posts: 11,002
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I take your point about harshness- but do you think it's fair to heap demands on MTF, who've stated to you multiple times their position, and then besmirch them when they don't meet these demands? You're asking them to allocate a huge amount of time to you to solve problems that a)aren't their problem and b) they can't solve anyway, and c) in no way take into account the intricacies of running a business.
I don't want to pile on, but you should be fair with how you evaluate your own actions, as well.
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05-06-2021, 10:12 AM | #59 |
Shabba
Join Date: Mar 2011
Location: England
Posts: 1,344
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If you have a tracking number from the person who forwarded the package, you should be able to check with USPS and also with Royal Mail track/trace for updates. They won't always match up and UK customs can be a black hole in terms of updates for days, but it might help. I think the Royal Mail site has some info on if a package is lost.
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05-06-2021, 11:22 AM | #60 |
Cobra Soldier
Join Date: Jan 2021
Location: U.K.
Posts: 56
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Quote:
I take your point about harshness- but do you think it's fair to heap demands on MTF, who've stated to you multiple times their position, and then besmirch them when they don't meet these demands? You're asking them to allocate a huge amount of time to you to solve problems that a)aren't their problem and b) they can't solve anyway, and c) in no way take into account the intricacies of running a business.
I don't want to pile on, but you should be fair with how you evaluate your own actions, as well. I haven't "heaped" demands on him either. Why is it when anyone tries to discuss a problem on a forum all you get is a harsh backlash - wait til something happens to you and see how it feels to get responses like yours - no such thing as "kindness" is there. I've more than "evaluated" my actions - I've repeatedly stated in this thread if I'd have known about stackry I'd have used that - perhaps when I ASKED MGR whether it was possible for a UK account holder of his to have items shipped to someone else's personal mail address he could have either earned me of the problems, his lack of liability or of a mail forwarding service? No. He just happily took the cash. Mods - please just close this thread asap. I take responsibility for making the mistake of bringing this problem I have up but the responses are getting way too harsh to put up with - maybe when something happens to you and if anyone gives you a similar response hopefully you'll remember how harsh you've been and think about how you treat others eh? The last thing I'd do is heap more aggravation onto someone else's shoulders - and if ever I was running a company like MGR I wouldn't just shrug my shoulders irrespective of things - if someone paid me for my items and then ran into difficulties, I'd offer to help in any way I could - that's what I call good business practice.
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"He dreams what COBRA COMMANDER once dreamed..." Last edited by sf1378; 05-06-2021 at 11:50 AM.. |
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