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03-07-2014, 07:27 PM | #11 |
Iron Grenadier
Join Date: Dec 2008
Location: Bay area Santa Cruz California
Posts: 4,243
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I'm not going into complete detail but it was over the subscription Dialtone figure back in 2011
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My feedback http://www.hisstank.com/forum/buy-se...damben831.html My BST thread http://www.hisstank.com/forum/g-i-jo...en831-bst.html |
03-07-2014, 07:29 PM | #12 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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Here is the last part of our back and forth and at no time did I feel I was being unreasonable. I love how the owner refuses to address the issues I brought to his attention. Can't say if the mods will let this thread go on but No shame in my game:
RE: Joe FSS Billing Decline To see messages related to this one, group messages by conversation. 3:08 PM To: Brian Savage That's great Brian, but at no time was I becoming hostile or using foul language. I just wanted help and your organization refuses to provide assistance. It's ridiculous. As a VP/Owner and as a customer with an outstanding issue, I was expecting a bit more professionalism and assistance. Is this common practice to shoo customers who are persistent in wanting resolution to their issues? From: [email protected] Subject: Re: Joe FSS Billing Decline Date: Fri, 7 Mar 2014 21:59:01 +0000 #####, All of my account reps have permission to terminate any call when the caller becomes hostile and/or uses foul language. I”m not going to answer any more emails as I have provided you with our response. Brian On Mar 7, 2014, at 3:47 PM, wrote: Brian, You probably don't care, but just think about if the situation was reversed knowing you are charging people and delivering this level of poor customer service. If I were part of your operation I would be bending over backwards if members were contacting me wanting to pay the organization more money to get their issue resolved. Being I am a process person for my company have you ever considered developing a process that is customer centric and will assist in resolutions that are both in the interest to funpub and your consumer base because I can see that is clearly lacking. Even if it meant sending an email to a warehouse with specifics to get an issue resolved. I'm sorry your systems are not up to date and if your group did not hold the monopoly on my hobby I would threaten to cancel my membership but it wouldn't make a difference. I still am not convinced that there isn't anything you can do considering you have the ability to look up extra inventory on hand. I find the lack of urgency very disturbing considering I have been a loyal customer and paid you for the privileged of being one. I was planning on buying a boxed set for this year's CON but will be rethinking that decision after having been on the end of your company's poor customer service. Karen all but hung up on me because she didn't want to deal with my issue and where I come from that is a terminal offense. Thank you, From: [email protected] CC: [email protected]; [email protected] Subject: Re: Joe FSS Billing Decline Date: Fri, 7 Mar 2014 21:37:59 +0000 ###, I already provided all that we can do in this situation. I’m sorry that it is not the answer that you are looking for. Again, I have to stick to the same rules and apply them in the same manner to everyone. Regards, Brian On Mar 7, 2014, at 3:15 PM, wrote: Brian, This is fine and dandy, however, this message never came though on my side so this does not solve my issue. Would you like a screen shot of my inbox from this time frame to prove that I did not receive it? Would that help in getting my issue resolved? I just want you people to take my money and help me finish out my subscription services. It's great that I can get them in the store, but how does that help me with the 13the figure? How does that help me with figures I wanted extras of like Big Bear (who i have yet to receive) or Keel Haul? It doesn't. There has to be something your team can do to assist me? I processed an order with the MOP you had on file on January 30th and it went through just fine. I'm sorry that your systems are not up to 21st century standards, but this should not be made the customer's issue. Your team should be willing to work with your customers to resolve these type of issues instead of brushing us off and not offering a point of resolution that is reasonable aside form us having to keep an eye on emails to advise when these are stocked in the store. It's ridiculous that I have to go to these lengths and still not get assistance, especially given the fact that I am wanting to give you my money. Why is that so hard to assist with? Please I am asking for your help. there has to be something you can do. I'll be awaiting your response. And if you can find it in your heart to work with a customer that is in this one off situation, it would go a long way with keeping a good relationship in doing business with your staff. (Gave him my cell phone number here). Best Regards,
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03-07-2014, 07:47 PM | #13 |
Barty's Right-hand Man
Join Date: Nov 2013
Location: Ohio
Posts: 7,138
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WOW. I don't know what to say. I've never had a problem with the club, but I read a lot of tanker's threads/replies that have. This SERIOUSLY makes me reconsider EVER doing business with them again. You have my deepest sympathy. If I can get some extras of the figs you need i'll be happy to sell them at cost, or cheaper if I can.
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http://www.hisstank.com/forum/g-i-jo...-bst-list.html http://www.hisstank.com/forum/buy-se...-feedback.html THE LATE NIGHT CREW |
03-07-2014, 07:50 PM | #14 |
Crimson Guard
Join Date: Mar 2009
Location: New York
Posts: 4,069
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Now it's like I was a pioneer with this problem. Happened to me last year. All the posters on the Tank said, "Boo-hoo, your fault, suck it."
So that's how I feel about FP now. |
03-07-2014, 07:52 PM | #15 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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I am seriously considering going to the BBB based solely on how I was treated, but I'm sure nothing will come from that. I don't think I was being unreasonable at any point in our back and forth.
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DealerDestro's Customs on FB - Please Like! Feedback Trade List Dealer Destro YouTube Review Channel |
03-07-2014, 07:52 PM | #16 |
This is my user title.
Join Date: Jun 2012
Location: Manitoba Canada
Posts: 1,265
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damn, sorry for your bad luck.
I personally have had a great experience over the last 2 years with the club. The ONLY complaints I have are the shipping takes a long long time to get up here, which isn't on them, and customs LOVES to randomly select me for taxes and duties, again not on them. I have even had refunds on shipping overages, all I had to do was ask and they were more then happy to accommodate.
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03-07-2014, 07:53 PM | #17 |
I just want foam gliders.
Join Date: Sep 2007
Location: Tooele (two-willa), Utah
Posts: 18,727
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My credit card expired this month. Last month, on Feb 21st, I drove to my credit union to get a new card. Both my wife and the lady at the credit union told me a new card would be auto-issued and mailed to me, so I didn't need to get a new card before it expired.
I insisted. Because of the club and everyone's horror stories, I insisted I get a new card issued on the spot with a new exp date. My wife rolled her eyes and the lady at the credit union did what I asked because they're cool like that. So I updated my card at the club's website that night, again... Feb 21st. I took control. Coincidentally I received my replacement card yesterday, March 6th. Technically well into March 2014, had I not updated my card last month, the Club could have denied membership renewal based on an expired credit card. I might not get all the emails, but I follow the news here and I know before-hand that a payment is processing and I make sure we have $$$ in the account. I do not rely on over draft protection because a lot of the time it's up to the financial institution to approve or deny over drafts. We have the ability to move funds from our overdraft well if need be, but again, it's something I do on my own. I guess what I'm trying to say is that I do not rely on others to do their job, I take control of my shit and get business done myself. I do not mean that to be a slam against you, I feel your pain.
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Problems with the Club? Click me.... How to post pics to Hisstank? Click me.... BST Feedback |
03-07-2014, 07:57 PM | #18 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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Quote:
My credit card expired this month. Last month, on Feb 21st, I drove to my credit union to get a new card. Both my wife and the lady at the credit union told me a new card would be auto-issued and mailed to me, so I didn't need to get a new card before it expired.
I insisted. Because of the club and everyone's horror stories, I insisted I get a new card issued on the spot with a new exp date. My wife rolled her eyes and the lady at the credit union did what I asked because they're cool like that. So I updated my card at the club's website that night, again... Feb 21st. I took control. Coincidentally I received my replacement card yesterday, March 6th. Technically well into March 2014, had I not updated my card last month, the Club could have denied membership renewal based on an expired credit card. I might not get all the emails, but I follow the news here and I know before-hand that a payment is processing and I make sure we have $$$ in the account. I do not rely on over draft protection because a lot of the time it's up to the financial institution to approve or deny over drafts. We have the ability to move funds from our overdraft well if need be, but again, it's something I do on my own. I guess what I'm trying to say is that I do not rely on others to do their job, I take control of my shit and get business done myself. I do not mean that to be a slam against you, I feel your pain.
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DealerDestro's Customs on FB - Please Like! Feedback Trade List Dealer Destro YouTube Review Channel |
03-07-2014, 08:16 PM | #19 |
I just want foam gliders.
Join Date: Sep 2007
Location: Tooele (two-willa), Utah
Posts: 18,727
|
Does your financial institution have a record of the failed transaction?
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Problems with the Club? Click me.... How to post pics to Hisstank? Click me.... BST Feedback |
03-07-2014, 08:18 PM | #20 |
Btchin RckStr Frm M.A.R.S
Join Date: Aug 2008
Location: Castle McCullen
Posts: 6,127
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I could ask but I doubt it would do any good. You see the thread above right?
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