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07-30-2008, 09:59 PM | #11 |
Pimpin' Grenadier
Join Date: Aug 2006
Location: USA
Posts: 972
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Moral of the story, pay Hasbro with a credit card.
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My feedback thread is here. |
07-30-2008, 10:20 PM | #12 |
Cobra Viper
Join Date: Jul 2008
Location: CT
Posts: 136
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I had that same experience today regarding one (out of 5 orders) not showing up on Hasbro's "order status" page. I sent them the email with order# and the SUBJECT: "missing order." Which is odd enough since the confirmation email had a confirmation # so why would it not show up on hasbro's site like the other 4 orders placed?
All in all they've had a year to prepare for the onslaught they saw monday morning after a SDCC convention.... GET WITH THE TIMES HASBRO! |
07-30-2008, 10:24 PM | #13 |
Cobra Soldier
Join Date: Aug 2007
Posts: 52
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I paid for the other order with paypal. They had no problems with that order. They also had no problems getting the money out of my account for the "missing order". Maybe if those with the same problem make enough noise we will get what we paid for. This seems to have happened to a lot of people.
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07-30-2008, 10:28 PM | #14 |
Anditron 3000
Join Date: Sep 2007
Location: Canal Winchester, Ohio
Posts: 642
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Wow. Guys that really sucks. I didnt get any if thats any concellation. Its not.
If they screw you over on this, call demanding a manager and credits. At least get something out of it. It is like the world forgot how to run a business!
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Check out some of my customs: | Sgt. Slaughter | Outback | Lowlight | Iceberg | Snakeeyes | Hit & Run | Main Characters | |
07-30-2008, 10:29 PM | #15 |
Cobra Viper
Join Date: Jul 2008
Location: CT
Posts: 136
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zgraham,
Do your PAYPAL transaction still say "Pending?" Mine do.... when I spoke to HAS Customer Service today and they said the payments are not complete until the shipments have been sent out. I'm just concerned about the one order that they seem to not have record of on their system.... I will post what happens if they still honor it or not. |
07-30-2008, 10:34 PM | #16 |
Cobra Viper
Join Date: Jul 2008
Location: CT
Posts: 136
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I think PAYPAL was the main reason for the ones (like myself) that got through so quickly with their orders... all I did was click and login into PAYPAL faster then verifying a credit card... for me anyway! I also was logged-in and ready to go once the "add to cart" button appeared! Not to mention multiple windows open on 2 different browers helped....
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07-30-2008, 11:22 PM | #17 |
Cobra Soldier
Join Date: Aug 2007
Posts: 52
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My payment says pending also. But it is on the paypal website as a transaction. It seems the only people with no record of the order is HTS. I am calling tomorrow to see what I can find out. I am really going to be pissed if they can not fulfill my order, especially since they sold more on the site the next day.
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07-30-2008, 11:36 PM | #18 |
Joe Grapping Specalist
Join Date: Apr 2008
Location: Louisville, KY
Posts: 1,825
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Quote:
I used my bank debit card and aside from the checkout issues, my order for 1 Blue CC and 1 Black CC is fine. Order is still there and HTS hasn't had to contact me. Although it says "partially shipped" on the "view order" page and when you click on it, it says neither have shipped.
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07-30-2008, 11:52 PM | #19 |
Cobra Viper
Join Date: Sep 2007
Location: Dallas, TX
Posts: 363
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I placed my order for 2 black CCs on Monday. My order says "Partially Shipped". The funny thing is that the expected ship date has changed every day. The first day (day I placed the order), the expected ship date was 7/28. The next day, the expected ship date was 7/29. Today it is 7/30. I'm so glad they include such useful information on their order status page :P
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07-30-2008, 11:57 PM | #20 |
Some of you Fail, Hard.
Join Date: Aug 2006
Location: The Land Of Knowledge about SDCC figures.
Posts: 225
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Just a "pro-tip" for future HTS stuff... You can Add a credit/debit card to your account way in advance of ordering anything. So all you do is click a few times and Done with the order, No having to log into paypal or any of that.
Just log into your HTS account, add the CC/DC then wait, Add to cart, checkout, Win. |
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