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07-27-2011, 09:53 PM | #1 |
Iron Grenadier
Join Date: Jul 2008
Location: Statesboro, GA
Posts: 705
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Hi everyone,
I was wondering if anyone else experience what I went through during SDCC HTS ordering fiasco. Like many of you, I was online and refreshing the exclusive page at HTS at 11:40 am when Zaranna and the other items from SDCC were posted (did not want the Starscream, but was watching the reaction on Hisstank when it was posted). I had clicked "add to cart" on the CS Zaranna figure and the Indy box set. I proceeded to go to check out and notice that my cart had double of what I ordered. It was 4 lines of one of each, not Qty of 2. I tryed to delete the extra items knowing I could only order one of each (or at least that is all I wanted to order) but the page was not loading right and images were broken, not sure what I was clicking on. I think I had it straight and proceeded to check out and never got past the second screen. The site crashed and pressing F5 did not help matters. After 45 mins of looking at a blank white screen with the error message, I gave up and took my late lunch, hoping that the site would be fixed. Allas, by the time I returned, everything was sold out. Now the reason I figure I would bring this up is that I talked with a customer rep this morning (after several hours to calm down) and gave them a blow by blow experience of the fatal July 26 fiasco. They told me that others had reported having doubles added to thier cart by the cart system softwear. I find this interesting because I never had this happen to me before on thier site. Thanks for reading this, Ben
__________________
"When I first started, I was just a learner. Now I Am The Master Sculptor!" - Jedi_Master_Ben |
07-27-2011, 09:55 PM | #2 |
Banned
Join Date: Sep 2007
Location: Boston, MA
Posts: 19,093
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So you will sell me the extras at cost, correct? Perhaps even trade?
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07-27-2011, 10:01 PM | #3 |
Secret Agent...
Join Date: Apr 2011
Location: Central California
Posts: 5,226
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I had that happen and because of the crashing I couldnt delete it properly and lost it
whatevs
__________________
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07-27-2011, 10:19 PM | #4 |
Cobra Minuteman
Join Date: Feb 2009
Location: 2 houses down from Cobra Temple
Posts: 466
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Get this. After I hit add to cart, I got a full page of Skystrikers and a total of over $900! I tried desperately to delete them all but the piss poor site just screwed me like so many others. They sold out, so I tried for the Zaranas but it was not to be. I'm thinking of modding my own exclusives complete with a lil' sticker that reads "TBS Exclusive". (TBS standing for Total Bull Shit)
__________________
Quote: Bazooka once dressed as cobra commander and kicked a puppy - I know you've all seen him do this! - Haradrel |
07-27-2011, 10:43 PM | #5 |
Moderator
Join Date: May 2008
Location: O-rings > Classified
Posts: 10,744
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Quote:
Hi everyone,
I was wondering if anyone else experience what I went through during SDCC HTS ordering fiasco. Like many of you, I was online and refreshing the exclusive page at HTS at 11:40 am when Zaranna and the other items from SDCC were posted (did not want the Starscream, but was watching the reaction on Hisstank when it was posted). I had clicked "add to cart" on the CS Zaranna figure and the Indy box set. I proceeded to go to check out and notice that my cart had double of what I ordered. It was 4 lines of one of each, not Qty of 2. I tryed to delete the extra items knowing I could only order one of each (or at least that is all I wanted to order) but the page was not loading right and images were broken, not sure what I was clicking on. I think I had it straight and proceeded to check out and never got past the second screen. The site crashed and pressing F5 did not help matters. After 45 mins of looking at a blank white screen with the error message, I gave up and took my late lunch, hoping that the site would be fixed. Allas, by the time I returned, everything was sold out. Now the reason I figure I would bring this up is that I talked with a customer rep this morning (after several hours to calm down) and gave them a blow by blow experience of the fatal July 26 fiasco. They told me that others had reported having doubles added to thier cart by the cart system softwear. I find this interesting because I never had this happen to me before on thier site. Thanks for reading this, Ben
__________________
Battle Android Trooper |
07-27-2011, 11:23 PM | #6 |
Iron Grenadier
Join Date: Jul 2008
Location: Statesboro, GA
Posts: 705
|
Quote:
Get this. After I hit add to cart, I got a full page of Skystrikers and a total of over $900! I tried desperately to delete them all but the piss poor site just screwed me like so many others. They sold out, so I tried for the Zaranas but it was not to be. I'm thinking of modding my own exclusives complete with a lil' sticker that reads "TBS Exclusive". (TBS standing for Total Bull Shit)
I think you miss understand me, I never got an order to go thru because of the site crashes. I can tell you that initially the total was somewhere around $149 which tipped me off that something was not right and doublechecked my cart. After clicking on some red X images that I thought might be the remove button or something, the total dropped down to $85 which is right for a $14 figure and $64 Indy box set. But when I clicked the next button to process more order, that's when I got the white screen error page that the site had crashed (don't recall the error code, might be 505). I pressed F5 for like 45 min until I gave up and took a late lunch, away from the computer. When I got back, everything was sold out, items in my cart had red out of stock images. So no score for me that day. I called both HTS and Hasbro and reported my experiences and offered a few suggestions along the way.
__________________
"When I first started, I was just a learner. Now I Am The Master Sculptor!" - Jedi_Master_Ben |
07-28-2011, 12:40 AM | #7 |
I love ROSS!!!
Join Date: Aug 2008
Location: Southern Cali
Posts: 6,831
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I'm re-posting Ed's video link in all Zaranagate/StarStrikergate related threads to show how crappy Hasblo is:
F U Hasblo!!!
__________________
HTS.com's epic failures survivor: - Slaughtergate 2010 - Zaranagate/StarStrikergate 2011 ROSS - GI Joe retailer of 2010/2011!!! **** - 4 stars!!! For sale: GI Joe Modern Era Dialtone (from JoeCon) MOSC - PM if you are interested. My Feedback Thread |
07-28-2011, 12:53 AM | #8 |
Cobra Viper
Join Date: Jul 2007
Posts: 339
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Same thing happened to me...4 showed up of 1 item....and it wouldnt let me delete..kept crashing!
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07-28-2011, 01:04 AM | #9 |
COBRA NAVAL AVIATION
Join Date: May 2010
Location: COBRA Aircraft Carrier "Tyranny Rising"
Posts: 1,207
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I just watched that video, wow! To let those people just stand in line then just blow it off...the non-professionalism was really evident early in the vid, either Security personnel or Hasbro were just smiling in the face of disappointed customers. These were people who spent $75 a ticket and evidently because of poor communication got ripped off...
Corporations do not care. Case in point: late fees. In this economic climate a late fee is just kicking someone while they are down. probably one of the reasons why this has been one of the slowest recoveries in modern times, GREED! |
07-28-2011, 01:05 AM | #10 |
*STAFF EDIT*
Join Date: May 2009
Location: COBRA MOUNTAIN
Posts: 2,426
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I got triple charged and only one confirmation...... and this morning they read $0.00 last night one said 36. and some change..... Oddly enough those were my attempts at paypal .. i actually got it to go through with my CC. I wont be mad if they send me multiple zaranas
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