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07-08-2009, 10:07 PM | #1 |
Crimson Guard
Join Date: Nov 2007
Location: Oswego
Posts: 1,732
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OK, got my response back from SmallJoes after complaining that they upped the price on the Cobra set I ordered (only 1 + two of the two set combos) AFTER putting in the payment info. IOW, I added it to the cart at $38, I confirmed the order total at the right price, I put in my payment and hit confirm, and the invoice that popped up was jacked up by $8.
Here is what their customer service has to say on the issue: "We had to raise the price of this set during the day today because these sets were selling down too unevenly. I cannot modify any prices back to the lower price. If you would like to cancel this item from your order, or cancel the whole order, please advise." I for one am cancelling the whole order and keeping my BBTS order. They have shown integrity and concern for their customers over the years, and have never screwed me on $8 by jacking up the price while I was entering payment information. F*CK SMALLJOES I buy about $2,000 in toys a year from BBTS... I guess SmallJoes doesn't want that business because they would have to honor their advertised price and lose $8. Now there's some smart thinking... |
07-08-2009, 10:12 PM | #2 |
Scarred Cobra Officer
Join Date: Oct 2007
Location: New Jersey
Posts: 4,612
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Wow, go with BBTS or Gabestoys. Gabestoys deals look reasonable, although hoping he can ship quickly.
That's terrible service by SmallJoes. I've never ordered from them and probably won't do so. Quote:
OK, got my response back from SmallJoes after complaining that they upped the price on the Cobra set I ordered (only 1 + two of the two set combos) AFTER putting in the payment info. IOW, I added it to the cart at $38, I confirmed the order total at the right price, I put in my payment and hit confirm, and the invoice that popped up was jacked up by $8.
Here is what their customer service has to say on the issue: "We had to raise the price of this set during the day today because these sets were selling down too unevenly. I cannot modify any prices back to the lower price. If you would like to cancel this item from your order, or cancel the whole order, please advise." I for one am cancelling the whole order and keeping my BBTS order. They have shown integrity and concern for their customers over the years, and have never screwed me on $8 by jacking up the price while I was entering payment information. F*CK SMALLJOES I buy about $2,000 in toys a year from BBTS... I guess SmallJoes doesn't want that business because they would have to honor their advertised price and lose $8. Now there's some smart thinking... |
07-08-2009, 10:18 PM | #3 |
Banned
Join Date: Aug 2008
Location: Pawtucket, RI
Posts: 1,094
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smalljoes = R.I.P.
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07-08-2009, 10:19 PM | #4 |
I collect stuff
Join Date: Nov 2004
Location: Texas
Posts: 2,357
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Quote:
OK, got my response back from SmallJoes after complaining that they upped the price on the Cobra set I ordered (only 1 + two of the two set combos) AFTER putting in the payment info. IOW, I added it to the cart at $38, I confirmed the order total at the right price, I put in my payment and hit confirm, and the invoice that popped up was jacked up by $8.
Here is what their customer service has to say on the issue: "We had to raise the price of this set during the day today because these sets were selling down too unevenly. I cannot modify any prices back to the lower price. If you would like to cancel this item from your order, or cancel the whole order, please advise." I for one am cancelling the whole order and keeping my BBTS order. They have shown integrity and concern for their customers over the years, and have never screwed me on $8 by jacking up the price while I was entering payment information. F*CK SMALLJOES I buy about $2,000 in toys a year from BBTS... I guess SmallJoes doesn't want that business because they would have to honor their advertised price and lose $8. Now there's some smart thinking...
__________________
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07-08-2009, 10:36 PM | #5 |
Iron Grenadier
Join Date: Mar 2008
Location: Missouri
Posts: 789
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Quote:
OK, got my response back from SmallJoes after complaining that they upped the price on the Cobra set I ordered (only 1 + two of the two set combos) AFTER putting in the payment info. IOW, I added it to the cart at $38, I confirmed the order total at the right price, I put in my payment and hit confirm, and the invoice that popped up was jacked up by $8.
I will add that the set of two 7-packs is available for $64.99 + shipping (that's $32.50 per pack), the best price I have seen thus far. Last edited by coreystinson; 07-08-2009 at 10:47 PM.. |
07-08-2009, 10:53 PM | #6 |
Rock-Viper
Join Date: Nov 2003
Location: BC, Canada
Posts: 945
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I've ordered through SmallJoes a few times and it's always been fine. I prefer BBTS's P.O.L. feature so I tend to order most things through them but SmallJoes has had better prices on certain items and the service has always been good.
And back on topic, I am VERY happy to finally be able to pre-order these sets. |
07-09-2009, 02:33 AM | #7 |
Crimson Guard
Join Date: Nov 2007
Location: Oswego
Posts: 1,732
|
Quote:
It doesn't matter what price was showing on some other browser window you had open for two hours. When you went into the checkout process, the correct price was showing, was verified to you TWICE during checkout, and you still completed the order at that price. If you don't want it at that price, that's fine, but do not accuse us of baiting and switching. If you are annoyed at this situation that is fine too, so are we, you can thank Hasbro for packing these cases out inappropriately, creating a major nuisance for fans AND vendors.
I will add that the set of two 7-packs is available for $64.99 + shipping (that's $32.50 per pack), the best price I have seen thus far. I will agree that Hasbro gets 95% blame for creating this situation, but I also believe that for someone like me that got caught in the middle like this you could sell a single pack at the normal, "pre-inflated" pricing. I don't think Hasbro swooped in during my order and increased your wholesale prices making my order unprofitable. |
07-09-2009, 08:53 AM | #8 |
Don't call me Dataframe!
Join Date: Aug 2008
Location: Boston
Posts: 2,590
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Quote:
Whatever lets you guys sleep at night. I know what I saw. And I know where I'll be shopping...
I will agree that Hasbro gets 95% blame for creating this situation, but I also believe that for someone like me that got caught in the middle like this you could sell a single pack at the normal, "pre-inflated" pricing. I don't think Hasbro swooped in during my order and increased your wholesale prices making my order unprofitable.
__________________
Feedback Thread http://www.hisstank.com/forum/g-i-jo...tml#post715383 Haves/Wants http://www.hisstank.com/forum/g-i-jo...tml#post715412 |
07-09-2009, 08:57 AM | #9 |
Pimpin' Grenadier
Join Date: Aug 2006
Location: USA
Posts: 972
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Quote:
Same thing happened to me, I watched the price increase AFTER my initial request. I toggled back and forth between two sites to see what was cheaper, and then low and behold saw the dramatic price increase. My business will also go elsewhere, I suggest all tankers do the same.
__________________
My feedback thread is here. |
07-09-2009, 08:58 AM | #10 |
Don't call me Dataframe!
Join Date: Aug 2008
Location: Boston
Posts: 2,590
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Small Joes!!!
__________________
Feedback Thread http://www.hisstank.com/forum/g-i-jo...tml#post715383 Haves/Wants http://www.hisstank.com/forum/g-i-jo...tml#post715412 |
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