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03-26-2011, 11:35 AM | #1 |
Iron Grenadier
Join Date: Aug 2008
Location: South Carolina
Posts: 649
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watch out for smalljoes.com. I found some hard to find figures on there for what seemed like really good prices and they said they had them in stock.
3 weeks after ordering and being charged I had still received nothing other than an order confirmation. I emailed their customer service and they told me that the post office had returned them as 'undeliverable address'. I buy things online ALL THE TIME. This is a first. They told me my money was being refunded. But it took a second email to get that done. They then closed my account on their site. When I checked my email they had refunded the cost of the figures but kept the postage and handling. 15$ for normal snail mail. No frills. Why did they not email me when it was returned to let me know something. My original postage charge was not 15$ Poor customer service and I got to pay 15 dollars to get nothing. I suggest avoiding this company if possible |
03-26-2011, 02:55 PM | #2 |
Cobra Soldier
Join Date: Jan 2011
Location: Louisiana
Posts: 73
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Did you pay with credit card or debit? Either way you can give your bank or credit card company a call and report it as fraud explain the situation they will put a hold on that 15.00 and possibly get it back. just takes a few minutes on the phone.
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03-26-2011, 03:12 PM | #3 |
Banned
Join Date: Nov 2008
Location: CA
Posts: 2,865
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Yikes...I have used smallJoes a bunch and have never had an issue. Did you check the address you entered?
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evilanimation |
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03-26-2011, 03:19 PM | #4 |
Banned
Join Date: Sep 2007
Location: Boston, MA
Posts: 19,093
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Quote:
watch out for smalljoes.com. I found some hard to find figures on there for what seemed like really good prices and they said they had them in stock.
3 weeks after ordering and being charged I had still received nothing other than an order confirmation. I emailed their customer service and they told me that the post office had returned them as 'undeliverable address'. I buy things online ALL THE TIME. This is a first. They told me my money was being refunded. But it took a second email to get that done. They then closed my account on their site. When I checked my email they had refunded the cost of the figures but kept the postage and handling. 15$ for normal snail mail. No frills. Why did they not email me when it was returned to let me know something. My original postage charge was not 15$ Poor customer service and I got to pay 15 dollars to get nothing. I suggest avoiding this company if possible |
03-26-2011, 03:28 PM | #5 |
Crimson Guard
Join Date: Feb 2007
Location: Marysville, ca
Posts: 4,498
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ive been noticing this a lot.l ive had 3 packages come back as undeliverable and 2 of them had the right address on them over the last 2 months, the third it looks as if the custoemr was moving and it didnt get there in time.
I wonder if the usps is just being lazy.......
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03-26-2011, 03:38 PM | #6 |
Scarred Cobra Officer
Join Date: Oct 2007
Location: New Jersey
Posts: 4,612
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03-26-2011, 04:00 PM | #7 |
Cobra Soldier
Join Date: Sep 2010
Location: Ohio
Posts: 51
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I know that many on this board have had good luck/experiences with smalljoes, but I am with the OP in warning others to stay away.
I had an issue where SJ messed up my order and sent me the wrong items. Most other reputable online sellers would acknowledge the mistake and correct it at their cost. SJ wanted me to send the wrong item back at my cost and also pay ADDITIONAL shipping for the correct item to be shipped to me! And he also cancelled my account as well...which seems like a kneejerk reflex with that site...but I never intended to order from SJ again anyways. |
03-26-2011, 04:19 PM | #8 |
Banned by request.
Join Date: Dec 2008
Location: Oklahoma
Posts: 0
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I've ordered from them numerous times and never had an issue. I've received damaged items but they have always been replaced/refunded right away. Hope your problem gets worked out.
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JohnnyAngel77 |
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03-27-2011, 12:01 AM | #9 |
Moderator
Join Date: May 2008
Location: O-rings > Classified
Posts: 10,717
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Quote:
I emailed them immediately through their website so I hope they will send me another figure or refund my money. I haven't heard back from them yet (this was thursday) but I was very polite in the email.
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03-27-2011, 03:22 AM | #10 |
Arashikage Weapons Master
Join Date: Nov 2008
Location: Victoria, BC. Vancouver Island, Canada
Posts: 1,427
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thanks for the heads up nutcase
i was considering ordering from them i cant believe they closed your account SHADY AND SPITEFUL not somebody i wanna deal with SCREW SMALL JOES
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