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Thread
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Small Joes & 7 Pack Pre-Order Issues
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07-09-2009, 04:02 PM
Zefram
Mad Scientist at Large
Join Date: Jun 2008
Location: Portland, OR
Posts: 14,793
This woman is a hotel inspector.
This man is a (delitefully vulgar) chef.
One goes to hotels to advise hoteliers on how to improve their failing hotels, the other goes to restaurantiers to tell them how to improve their failing restaurants.
They have TWO things in common.
1. Both have increadibly entertaining shows on the BBC and BBC America (and I normally hate reality shows with a passion).
2. Both give the same piece of advice again and again above all others;
"DON'T PISS OFF THE LOCALS!"
And they're both right, as any first year business student will tell you. Bad PR is very easy to get, and very hard to erase, so when you walk in here like your balls are the mountains, talk down to your customers (in a public forum of all places), and tell them they're a minority so you don't care what they think, you're not doing yourself any favors. Again, it's your business and you can run it however you damn well please, but taking such a tone with your customer base would leave anyone who ever ran a real business aghast. Even Microsoft and Walmart at least
pretend
to give a damn when something goes pants.
BTW: If my local liquor store accidentally sticks the price of a 12oz bottle of Jack on a 24oz bottle, they are legaly obligated to sell it to me at that price no matter how much they don't like it because it was their error. I'd like to know, as an online customer, how online shops might think they can get away with that? Even when I make a bid on ebay, it's considered that I'm entering a binding contract, so how might an independant seller located in the US think otherwise?
That's my question, a question of legality and a very valid one I think.
Zefram
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