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Thread
:
Stealthy Slim's Post or The Ramblings of a Madman ;)
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05-18-2020, 04:40 PM
stealthy slim
Crimson Guard
Join Date: Jan 2014
Location: Y'ALLYWOOD!
Posts: 1,159
Quote:
Originally Posted by
stealthy slim
So I'm not sure exactly where I should post this, but just wanted to get some things off my chest.
I had missed my window to pre-order the Hasbro Pulse exclusive Snake Eyes figure, because I was in the process of moving and wanted to try to keep as much credit available as I could. After I got moved in, I looked online and saw two different vendors offering him. IIRC one was EE and the other was beststorev.com. I saw that the second option was a few dollars cheaper, and accepted Paypal, so I ordered two. One for me, and one for a lifelong friend (who is also a Joe fan).
I waited for over a month, and then my package came: It consisted of two 12" Snake Eyes figures from the 2009 movie.
I tried to contact them via email, but kept coming back undeliverable. I decided to start a dispute claim through Paypal. The seller: Dongguan Shunfa Logistics Co., Ltd finally responded that they would offer me a 10% refund, and for me to keep the incorrect items. I explained this looked to be a bait-and-switch, and that I would not accept their minuscule offer.
After that, they made a "one-time" offer of 20% refund. I have also refused that, and stated that I expect a full refund, and they can send a return box and label for the incorrect items, as I did nothing wrong except trust what seemed to be a reputable online retailer. :(
Still waiting on a determination from Paypal
Quote:
Originally Posted by
Matt82
Wow. This is the world we live in, huh?
Sorry about all your trouble, hopefully Paypal steps in to help you put the screws to this "company".
Okay I have an update to my dispute claim, for anybody that has been following this.
-Paypal states I must return the items to the seller. The original address said they came from Cali. The return address is in China! I explained that there is a difference and Paypal says that the seller lists the return address.
-Paypal return shipping reimbursements states they will offer up to $30 back from the shipping. The shipping to China will be $43!
-I got back online with them again (3rd time) and kept stating that the seller should be responsible for all this, but the best they can do is issue me an additional $13 credit to cover the additional shipping.
-They have me over a barrel, so I can either pay to send the wrong items back, or accept the loss. Wow.
-Bear in mind, the seller never offered to send me the correct items...seems they never had them in the first place!
-If this had happened on eBay, the seller would most likely have to pay those shipping fees as well.
Soooo frustrated at Paypal's "Buyer Protection"
stealthy slim
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