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Announcing Chicken Fried Toys Dime Novel Legends Western Themed 1:18th Scale Toy Line
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07-23-2019, 11:32 PM
blackrazor1
I.O. SpecOps
Join Date: Nov 2007
Location: In a secret underground bunker.
Posts: 4,404
From Facebook
Quote:
Originally Posted by
JE Russell
All right. After much discussion and consternation, we have put together a temporary policy regarding breakages. Most of the items we have sent out have not had an issue, but a very small (but not unexpected) handful have and those need to be addressed in a reasonable manner.
To that end, there will be two options for you as a customer:
You can return the limb that requires repair for free. You only need to pay sending postage, and I will cover all other expenses (replacement part, return postage). To exercise this option, simply contact me via IM and I will give you an address to ship to and will turn around the part as quickly as possible, although it will most likely take a couple of weeks. Pack the entire limb in a small zip bag with a scrap of paper that has your return address on it, and drop it in a padded mailer to the address which will be provided.
You can also return the entire figure and all of it's accessories and broken part to me for refund. This will allow you to purchase a replacement direct from Smalljoes. The process for this is similar to repair, in that you would need to pack all the contents (figure, all accs and broken part) in a small zip bag, add a scrap of paper with your name and a good email for Paypal, and drop that in the mail to me in a padded mailer. You will get back a refund for the purchase price of your original order, whether it be from KS or the BK preorders, as those prices vary slightly. The returned item must be 100% complete to get this refund, as I am attempting to build a morgue of extra parts to help out with exchanges in the future.
Finally, and this is IMPORTANT: returns for refund will be accepted through the end of this month for domestic KS/BK orders, and the 10th of August for the International KS/BK orders. This should be plenty of time for anything in transit to arrive and for the customers to check out any potential problems. After this time, this offer will end.
Once I have a morgue of body parts put together, any future swaps that need to be made will be easier. It's important for that reason that all returns be complete and the reason for that policy. Paul and I want VERY much to make sure everyone is happy, but we can only go so far and be fiscally responsible for the immediate future of the company. We hope that you all understand.
Feel free to share this around on the various forums where these things are being discussed without our input.
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: Why is it every time I need to get somewhere, we get waylaid by jackassery?
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