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Thread
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FSS Damages and Club contacts for replacements - *SPOILER WARNING*
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01-23-2014, 05:31 PM
Xerofall
I just want foam gliders.
Join Date: Sep 2007
Location: Tooele (two-willa), Utah
Posts: 18,727
Here's my incident: Falcon arrived with a melted bubble. Scratched bubble and card. Bubble ripped from the card and a cracked bubble on the side. I purchased the extra insurance.
I sent an email asking for a replacement on 1/22/14 at about 10am Mountain time. I received a reply to the email at around 12:30pm instructing me to return the figure via First Class and once received they'd send a replacement.
I have included the following letter in hopes of jump starting something to get some answers or changes from the Club...
Quote:
I’m curious what the difference is between those that purchased insurance and those that did not. I was asked to send back my damaged product on my own dime for replacement. As noted above from the FSS Terms and Conditions the highlighted section is misleading and differs from the instructions I received. Of course the First Class return shipping is only a few dollars and will hardly break the bank, the decision to purchase insurance was based off of the terms and conditions noted above.
I am not seeking monetary compensation nor am I asking for anything for free, but I feel a little clarification is in order. I also hope this will jump start an internal investigation at the poor quality of product other members are receiving. I hope the Club is as upset and concerned at the poor quality these products are being received in. You are as much a victim of these quality issues as we are.
Thank you for your time,
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