TFW2005
Hisstank
Thundercats
TokuNation
Toyark
Home
News
G.I. Joe Movie
G.I. Joe Classified
G.I. Joe Vintage
Compatible Military Toys
G.I. Joe Comics
G.I. Joe Conventions
All News Categories
Photo Shoots
Database
G.I. Joe Database Index
G.I. Joe Classified
G.I. Joe 25th Anniversary
G.I. Joe Resolute
G.I. Joe Movie
G.I. Joe Pursuit of Cobra
G.I. Joe Renegades
G.I. Joe 30th Anniversary
G.I. Joe Retaliation
G.I. Joe Basic
G.I. Joe 50th Anniversary
G.I. Joe Con & Club
G.I. Joe FSS
Forum
Recent Posts Page
Characters
Snake Eyes
Cobra Commander
Destro
Baroness
Storm Shadow
Roadblock
Companies
Fun Pub
IDW
DeNA
Sideshow
Gentle Giant
Boss Fight
Ori Toy
Marauder
HissTank.com
>
HissTank.com - G.I. Joe
Integration
User Name
Remember Me?
Password
Rules
Register
Community
Today's Posts
Search
Community Links
Social Groups
Pictures & Albums
Members List
Search Forums
Show Threads
Show Posts
Advanced Search
Go to Page...
Thread
:
FSS Damages and Club contacts for replacements - *SPOILER WARNING*
View Single Post
01-23-2014, 05:20 PM
Xerofall
I just want foam gliders.
Join Date: Sep 2007
Location: Tooele (two-willa), Utah
Posts: 18,727
In an effort to consolidate and inform all Club members that have had quality issues with their Figure Subscription Service I have asked that this be made into a sticky for future reference.
As we're all discovering the quality of our FSS figures has been less than stellar for quite a few members. Rather than re-post, bump or search for the relevant information we should all come here to get the facts and information needed to replace damaged or missing products.
As usual let's try to keep the gripes and complaints to a minimum. We all know cards are arriving bent, bubbles melted or off the cardbacks, some even missing accessories. It's also known that it's random. Most will get their orders in pristine condition. Some won't care because they open them anyway, however that should not matter when we're paying an exclusive price for these exclusive products. This is intended to share how our items are being received and figure out a way to resolve these problems. Ultimately I'd like to work with the Club so they can look into these issues in a professional and adult manner, leaving petty drama and emotions out of it if possible.
If you have a damaged or missing product, please post here.
* Pictures are nice so we can clearly see the issues.
* Please tell us if you purchased insurance as well.
* Please post when you sent the email (or called,) when you received a reply from the Club and what the instructions were.
* Please post when you've received your replacement and the condition it arrived in.
The contact at the Club to report any damages to the FSS products is
[email protected]
Below is a copy/paste of the Club's terms and conditions taken directly from their website...
https://www.mastercollector.com//fss...conditions.cfm
- This also covers a few other frequently asked questions. Bookmark this for future reference.
GIJOECLUB.COM - The Official G.I. Joe Collectors' Club!
- Look toward the left at Site Navigation. You will see a link named FSS Log-In, Once there look toward the bottom in black, you will see "My Account" and from there you'll be able to access your FSS account.
Please note: The "Contact Us" link is broken, but their contact email address is in the Terms and Conditions link and I posted it above and below.
Quote:
IF I HAVE A PROBLEM WITH MY SUBSCRIPTION, HOW CAN THIS QUICKLY BE RESOLVED?
Please let us know how we can help by emailing us at
[email protected]
. We will get back to you promptly.
PLACING A CLAIM FOR DAMAGED, LOST, OR MISSING ITEMS
United States Postal Service
Keep the damaged items with the original shipping carton, packing material and outside wrapping.
You will need to inform us within 10 days concerning items that are damaged, lost, or missing from the order, via fax at 817-448-9843 or email at
[email protected]
.
We will confirm via email within 48 hours that we have received your inquiry.
If you do not receive a confirmation email from us within two business days, that means we did not receive your inquiry. Please call our office at 817-448-9863 so that we may assist you.
We may need to document damage by asking you to supply photos of the damaged items.
FedEx
Save the damaged items, original shipping carton and packing material. Keep these items for inspection by FedEx. You will need to inform us within 10 days concerning items that are damaged, lost, or missing from the order, via fax at 817-448-9843 or email at
[email protected]
. We will file the claim on your behalf & your product will be replaced as soon as FedEx approves your claim.
HOW LONG DOES THE CLAIM PROCESS TAKE?
The claim process can take up to two weeks. If you do not receive a confirmation email from us within 48 hours, that means we did not receive your inquiry. Please call our office at 817-448-9863 so that we may assist you. We may need to document damage by asking you to supply photos of the damaged items. If merchandise is out of stock or no longer available, then a credit will be issued to the cardholder or an equivalent/similar product may be substituted. Please note if the payment method was a credit card, the credit card company can take up to 30 days to post your refund. We do not have any control over your card company's credit policy. Package condition is shipped in a C-8 or better unless otherwise noted in the description.
INSURANCE
If you have elected to take the insurance option on your order, we will immediately reship replacement products to you upon mutual agreement that the order was damaged in shipping. In some cases, we may need to send a call tag for the item in order to replace it. Please retain the damaged item and any shipping cartons until you receive further instruction. If we no longer have the item in stock, we will offer a similar product or refund the price paid for the original damaged item(s). If you elect not to take the insurance offered, we have no responsibility for replacing lost, damaged, non-delivered or misdelivered items.
I am currently working with the Club on clarification on the INSURANCE bit of their terms and conditions, because it differs from the instructions and reply I received. I will let you know what's going on when or if I receive a reply.
Please note they ask you begin the process within 10 days. So get on it as soon as you receive a damaged item and follow all instructions if you haven't heard back from them.
Also note that the old saying, “You catch more flies with honey than you do with vinegar” applies here. Basically it means you'll typically have an easier experience by being polite than you would being angry. I've had a few issues with the club in the past and I've always received care and satisfaction. I've emailed Brian personally with concerns and all were addressed personally within a few hours. Despite being upset, I try my hardest to be professional and just state the facts, keeping emotion out of it.
Xerofall
View Public Profile
Send a private message to Xerofall
Find More Posts by Xerofall
Sponsors
Recent Threads
O-Ring Returns to G.I. Joe
Best Figure of 2002 (Joe vs. Cobra, part 4)
Best Figure of 2002 (Joe vs. Cobra, part 3)
Best Figure of 2002 (Joe vs. Cobra, part 2)
G.I. Joe Classified Series Official Thread 2024!
Best Figure of 2002 (RAHC Figures, part 2)
NON-G.I. Joe Play Sets That Rock!
Best Figure of 2002 (RAHC Figures, part 1)
Best Figure of 2002 (RAHC Figures, part 3)
Classified Recondo (Retro)
Best Figure of 2002 (Joe vs. Cobra, Vehicle Drivers)
I WANT TO ARGUE! Part XXI, About the 2024 HasLab
Best Figure of 2002 (Joe vs. Cobra, part 7)
Best Figure of 2002 (Joe vs. Cobra, part 6)
Best Figure of 2002 (Joe vs. Cobra, part 5)
Best Figure of 2002 (Joe vs. Cobra, part 1)
Super7 Ultimates (Could-be the Official) Thread
Classified boxes and Classified retro cards
G.I.Joe Classified Picture thread
Delta-17 o-ring line
Pick the next VAMP-level vehicle
Top 5 LEAST liked characters or figures from GI Joe
Modern G.I.Joe Haul thread
Classifeid sized OV-10 Bronco Variant
THE INITIATIVE Dio-Story
Recent Off Topic Threads
What song are you listening to?
Hisstank Late Night thread...
2024 Toy Hauls
Last Movie You Watched?
G.I. Joe March Madness 2024 Round 3 Dreadnok...
Recent B/S/T Threads
MagicWazard's B/S/T thread
looking for weapons and assorted pieces 25th Ann -50...
80s GI Joe Vehicles & Aircraft
Hellion42's BST list
Wtb 82-83 file cards or?.
Closet Cleanout...
Vintage Tomahawk for sale, 99% complete
FOR SALE: "Master of Disguise" Zartan, Pulse...