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Thread
:
Alabama G.I. Joe Sightings
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07-15-2010, 12:28 AM
Brcall
Crimson Guard
Join Date: Dec 2009
Location: Sol System
Posts: 2,433
Quote:
Originally Posted by
crayfish
Seems hopeless. Will talk more about it to you guys tomorrow but I spent 2 1/2 hours on the phone with TRU trying to go above the districts head to get this crapt dealt with...and they pretty much told me NO.
Did you guys see the part in the movie "The Negotiator"....you never tell me "no".
I finally got somebody who says they will get the Regional manager to call me..but I am not allowed to have their number.
I swear this is going to go to a boycott level...and I don't see anybody concerned enough to stop shopping there besides me.
To be completely honest it's understandable that you guys that shop at the B'ham TRU feel a lot more strongly about it, because it affects you directly. However, I don't have THAT strong of ties to TRU that I would be opposed to a boycott. I prefer to shop at Target anyways.
TRU's attitude about this really surprises me. One would think that if they have had as many people calling to complain that there are dozens more upset but just not savy enough to know how to voice it.
It's also a shame that my son's adopted grandmother (not really, but she's a close enough friend we consider her to be) isn't still an assistant manager at TRU, or I would be able to get a better understanding how to rectify this.
Maybe the only recourse is to buy stuff at that TRU, and use the receipt to lodge complaints via the online survey. Then after you're done you can return the item. Kind of a pain in the butt, but at least you'll screw with their metrics. Hopefully if that store's metrics get screwed bad enough it'll affect the manager's bonuses, and then he/she will care enough to do something about it.
Brcall
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