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Thread
:
F@%* Sears! Warning: Pissed off Consumer!
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06-08-2010, 05:11 PM
boff123
cobra lackey
Join Date: Nov 2008
Location: nyc
Posts: 3,140
Quote:
Originally Posted by
firefox91
I am by no means defending Sears when I say this. But that "customer is always right" line is terribly old thinking and pretty much total crap. Having worked a lot of customer service jobs in my life, I can say that. Some people will demand things that they have absolutely no concept of what they are asking for. Before you even have the chance to correct any problems, some people go off the deep end because they spent their money at your business. I understand the expectation of good service and of not being ripped off. But some people use money as an excuse to disrespect people in the service industry. Others just flat out try to scam the retail business because frequently they can.
The customer should always expect good service, but they are not always right. That said, Sears screwed the pooch on this deal.
i see that at target all the time, person buys cd, opens it, burns/copy/listen to it and then tries to return it. holy hell breaks loose since they cant return it as it is opened. they will only give you a new copy of the same cd.
anyway, sears sucks. i would never buy any electrical equipment there. they will fight you tooth & nail for anything. f them. the only time i use them is for a bathroom pitstop or when they have the chirstmas toys for 75% off. the store near me is empty since a kohls/century21/tj maxx opened up next door.
boff123
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