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Thread
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F@%* Sears! Warning: Pissed off Consumer!
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06-08-2010, 05:10 PM
Brcall
Crimson Guard
Join Date: Dec 2009
Location: Sol System
Posts: 2,433
Quote:
Originally Posted by
SNAKE EYES
I know it's crazy... who knew we were such a hot spot for other companies... besides Hasbro of course
I got 3/4ths of the way through his post before I realized it was legit. Up to that point I thought it was someone trying to be funny.
Even though I do applaud the gesture Brian has made, I think it's sad that a customer had to post on a forum in order to resolve the issue. The representative that was originally handling the case should have forwarded the complaint to his/her manager long before it was escalated this far. While the customer is NOT always right, sometimes it's better just to give them what they want (within reason) than to piss them off.
Associates/Representatives also need to learn not to take things personally. You do have to care about doing a good job, but you don't have to care to the point of being offended by customers...if that makes sense.
EDIT: My post is in reference to customers with legitimate complaints. Not people trying to scam.
Last edited by Brcall; 06-08-2010 at
05:14 PM
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