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Thread
:
F@%* Sears! Warning: Pissed off Consumer!
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06-08-2010, 03:54 PM
SearsCares
Guest
Posts: n/a
To Gunzlingr (and others on this thread),
I’m very sorry to read about this issue with the refund on the blades you purchased. When I read your comments on this thread I wanted to reach out and express our concern and my sympathies to what has happened with this situation. I want to assure you that the assistance you received in absolutely not an acceptable Sears standard. The issue doesn’t seem to have been followed up on from the first call as it should and forwarded to the vendor that the blade order was placed with. We should have been following up with that vendor, not you. It should not have been your job to handle this and for that we do apologize. You should have received the call tag much more quickly and refunded equally as quickly. You should have also received the full amount back with our apologies as well. My name is Brian and I am part of the Sears Cares Escalations team. At your convenience, please contact my office via email at
[email protected]
so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the blades were placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Gunzlingr) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
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