TFW2005
Hisstank
Thundercats
TokuNation
Toyark
Home
News
G.I. Joe Movie
G.I. Joe Classified
G.I. Joe Vintage
Compatible Military Toys
G.I. Joe Comics
G.I. Joe Conventions
All News Categories
Photo Shoots
Database
G.I. Joe Database Index
G.I. Joe Classified
G.I. Joe 25th Anniversary
G.I. Joe Resolute
G.I. Joe Movie
G.I. Joe Pursuit of Cobra
G.I. Joe Renegades
G.I. Joe 30th Anniversary
G.I. Joe Retaliation
G.I. Joe Basic
G.I. Joe 50th Anniversary
G.I. Joe Con & Club
G.I. Joe FSS
Forum
Recent Posts Page
Characters
Snake Eyes
Cobra Commander
Destro
Baroness
Storm Shadow
Roadblock
Companies
Fun Pub
IDW
DeNA
Sideshow
Gentle Giant
Boss Fight
Ori Toy
Marauder
HissTank.com
>
HissTank.com - G.I. Joe
Integration
User Name
Remember Me?
Password
Rules
Register
Community
Today's Posts
Search
Community Links
Social Groups
Pictures & Albums
Members List
Search Forums
Show Threads
Show Posts
Advanced Search
Go to Page...
Thread
:
Bad eBay Buyers/Sellers List
View Single Post
02-07-2010, 02:14 PM
KushViper
1st Amendment MoFos!
Join Date: Sep 2008
Location: Crabs in your mouth, Maryland
Posts: 5,061
Quote:
Originally Posted by
StormShadow73
Hey Tankers this is the email I sent to the buyer. I think I handled it correctly given the circumstances:
I tried to contact you at the phone number you have registered w/eBay, but when I called the number it said it is no longer in service. I am the owner of Ocean State Collectibles. I am aware of the email my assistant sent to you in reply to your original email. I ran you email by some of my on line colleagues, and they agree that your email comes off like you are trying to put one over on me. That being said, I packaged the item myself so I know for a fact it was not “packaged poorly” as you claim. I surrounded the item in bubble wrap, but due to the size it had to be packaged in an awkward position. You had the option to purchase insurance bit you chose not to. Our auction clearly stated we are not responsible for items once they ship out, that is why we strongly advise purchasing insurance, which is available on all of our auctions. Bottom line is there are 2 ways we can resolve this:
1)If you want a refund, you must return the item back to us IN THE SAME CONDITION THAT WE SENT IT TO YOU. THE SAME CONDITION THAT IT IS IN THE PICTURE ON THE AUCTION. You will have to pay for the shipping back to us. Also you will need to take a picture of both the item and the box it came in and email us the pictures at
[email protected]
. Once you have done this a refund will be issued provided you have met these requirements. The other option is:
2)Although we know what condition this item was in when we shipped it, we pride ourselves on customer service. To make up for your aggravation, instead of going through the refund process, we would like to ship you a brand new GI Joe The Rise of Cobra action figure. Right now we have 2 different figures in stock, both new on sealed card. We have City Strike Snake Eyes & Arctic Threat Storm Shadow. We will gladly ship either one of these to you for free, and we will also pick up the shipping out to you as well. On top of this you get to keep the RHINO item. If this option is acceptable to you rather than receiving a refund, please let us know by responding to this email letting us know which figure you would like w/your complete address and contact phone number. We will email you back with the delivery confirmation number of your figure. Please let us know which route you would like to take as soon as you can. Thank you.
Raymond Carr
Ocean State Collectibles
Wow! There are several problems with this letter you sent your customer. I would not have said "I ran you email by some of my on line colleagues, and they agree that your email comes off like you are trying to put one over on me. " This is very insulting and completely unnecessary. If you "pride yourself on customer service" you would carefully choose your words in a situation like this. I would also use your spell check before you email a customer so you come across as having your shit together. I also think ebay could take issue with you using your gmail account as well. They seem to want everything to go through them.
That being said I think it was generous of you to offer a new figure but the buyer didn't want a CS SE, they wanted whatever they bought from you. Can you imagine going to the grocery store with some rotten milk they sold you and the manager tells you that he thinks you are trying to rip him off and instead of more milk he'll give you a free pound of flour? That would be messed up even of you were trying to rip them off. Regardless of what happens, the customer is always right. IMPO!!!!!
__________________
A pile of shit has a thousand eyes.
***Want VINTAGE COMPLETE Joes!!!***
---Have tons of Marvel Universe Figs loose and MOC---
My B/S/T List:
http://www.hisstank.com/forum/g-i-jo...rs-trades.html
feedback:
http://www.hisstank.com/forum/buy-se...kushviper.html
KushViper
View Public Profile
Send a private message to KushViper
Find More Posts by KushViper
Sponsors
Recent Threads
Super7 x G.I. Joe REACTION and O-RING!
Super7 Ultimates (Could-be the Official) Thread
G.I. Joe Classified Series Official Thread 2024!
Grid Iron Studios Official HissTank.com Mega Thread
Classified Quick Kick (#116)
JoyToy Kitbash Thread
G.I. Joe x Transformers Movie is Official
Marauder Task Force Super Thread
The West Coast GI Joe & Toy Show June 9th, 2024
Classified Recondo (Retro)
G.I.Joe Classified Picture thread
Classified Scarlett (Retro)
Classified Big Boa (#114)
O-Ring Returns to G.I. Joe
Delta-17 o-ring line
Dirtwing
Every Classified Figure Ranked / Classified Figure...
Classified Duke (Retro)
Classified Zartan v2
Candy Apel Apprecation
Definitive Best 2001 Figure Poll
Cobra Commander #4 (SPOILERS)
Operation Mosterforce - New 1/12 Line of Figures from...
LADY JAYE by Lonzo Wilkerson
Wild Bill
Recent Off Topic Threads
What song are you listening to?
Last Movie You Watched?
Hisstank Late Night thread...
JazWares 18th Halo
DarkLordMordred...
Recent B/S/T Threads
MagicWazard's B/S/T thread
MOBAT sticker sheet
Extra Classified Storm Shadow & Cobra Officer -...
Classified B/S/T
looking for weapons and assorted pieces 25th Ann -50...
WTB or Trade for a Classified VAMP
VAMP box?
Classified Collection For Sale