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Bad eBay Buyers/Sellers List
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02-07-2010, 11:47 AM
NC Joe
Cobra Viper
Join Date: May 2008
Location: South Carolina
Posts: 426
Quote:
Originally Posted by
StormShadow73
Avoid eBay member figgyfilms at all costs. They won one of my auctions on eBay. It was the RHINO complete with all accessories and Rampage. They used my buy it now for $25.00 so right off the bat they won it for half of the MSRP. I packed the item with tons of bubble wrap. But I get an email this morning from this member and this is what they wrote verbatim:
“Item was very poorly packaged and because of this the tail of the helicopter has been bent. This certainly doesent make the item mint or new for that matter.Please refund my money.”
Now I offer insurance on all my auctions, which this member did not opt for. I also state that we are not responsible for items damaged or lost once the item leaves my hands and is in the possession of the USPS. That’s what insurance is for. Now this person expects me to just refund them w/o sending my item back first. Beware of figgyfilms if you want to avoid a shady member. I have 100% on eBay for a reason and I don’t deserve this.
Even if they had purchased insurance, the USPS probably wouldn't pay for the claim. From what I've been told, you have to provide the original packing materials to the post office for them to inspect and they almost always refuse to pay. They usually say that it was the shipper's fault for not packing it well enough.
I sold some Street Fighter figures last week and one of them arrived with a broken arm, and I packed them really well also, so it does happen. It was a small amount so I gave a refund without requiring the buyer to send it back.
In your case, I would send an e-mail and ask the buyer to send it back. Send it through ebay so they'll have a record of it. I'd also go ahead and contact paypal and see how they say to handle the situation. If I'm not mistaken I believe that buyers are now required to provide shipping information for returning an item. If they have filed a claim, Paypal shouldn't issue them a refund until they have proof that the item was delivered back to you.
Or you could at least ask the buyer to send you a picture of the broken piece. Due to the tone of their e-mail, it seems like they're trying to pull one over on you.
NC Joe
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