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11-14-2019, 01:38 PM | #1 |
Cobra Soldier
Join Date: Apr 2014
Location: Fort Wayne IN
Posts: 9
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Hi. I am just wondering if anyone else has had a bad experience with Marauders Gun Runners? Here is what happened to me. I backed the K-9 Kickstarter with an "All In" pledge. The payment went through without a hitch. But we got the figures when they shipped and one was broken. Told MJ about it and was told I would get a replacement. That never took place.
Now, I am also a backer for the WWII figures. When it came time to pay my credit card was initially declined. A week later, it was approved. Well, it is time to ship the WWII figures. MGR sent out an email telling everyone to check their address with Backerkit. I went to the link they provided and lo, to my dismay, Backerkit not only had a dead address, but it showed no payment for the WWII figures . It did not even show two other Kickstarter projects that had been backed and paid for. I contacted all three projects and let them about what was going on. Both of the others went into action to make sure I would be receiving those rewards. I explained issues I was having and asked MGR if they had a working phone number or email address to any one in either Kickstarter or Backerkit because they provide neither on their respective websites. Marauders Gun Runner simply sent back an email with the response "we are not the bank or the phone company". This pledge was $699.00. I am disabled. These were presents for my sons. If I knew this would happen, I would have put the money to use elsewhere. I have done a lot of business with MGR in the past. But after getting screwed over for nearly $700.00, I am done. My money will go elsewhere and will encourage all of you to do so too. So am I the only one that the shaft or are there other people that have felt this sting? Squad7 |
11-14-2019, 02:02 PM | #2 |
Banned
Join Date: Feb 2019
Posts: 10,010
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Sorry about that man, but me and everyone I know have had fantastic costumer service from Marauders. They’ve even thrown in stuff we didn’t order that they thought would be good for a custom that they thought we might be making.
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11-14-2019, 02:34 PM | #3 |
A Cimmerian
Join Date: Jun 2016
Location: Mountain of Power
Posts: 11,071
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This isn't helpful to you, but your experience seems very anomalous. The curt reply you received seems very unusual and out of character. Maybe try contacting them again?
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AxonRey’s Servicable Customs (perpetually under construction): http://www.hisstank.com/forum/g-i-jo...masterhub.html Customizer’s Water Cooler (All Purpose Custom Talk): http://www.hisstank.com/forum/g-i-jo...ml#post5316347 BST: https://www.hisstank.com/forum/g-i-j...rey-b-s-t.html |
11-14-2019, 03:38 PM | #4 |
Security Specialist
Join Date: Feb 2008
Location: Iowa
Posts: 4,113
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I agree - that does not sound like them. I'd would email again
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NEVER FEAR - ONLY BELIEVE!!! My Feedback: http://www.hisstank.com/forum/buy-se...maker-1-a.html |
11-14-2019, 04:41 PM | #5 |
The Man You Know & Love
Join Date: Feb 2009
Location: In The Middle of a Late Night Crew Orgy
Posts: 28,211
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Sorry this happened to you but my experience has been the opposite. Never have I an issue with MGR.
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11-14-2019, 04:51 PM | #6 |
LNC Commander
Join Date: Oct 2009
Location: Sbartek's Guest Room
Posts: 24,577
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Same here.
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11-14-2019, 04:56 PM | #7 |
The Man You Know & Love
Join Date: Feb 2009
Location: In The Middle of a Late Night Crew Orgy
Posts: 28,211
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11-14-2019, 05:08 PM | #8 |
Star Brigade Commander
Join Date: May 2018
Location: Up North
Posts: 4,275
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And your posts are on the same page!!!
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LNC |
11-14-2019, 06:24 PM | #9 |
I.O. SpecOps
Join Date: Nov 2007
Location: In a secret underground bunker.
Posts: 4,404
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Do you have the Backerkit confirmation email from when you selected which figures you wanted?
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Dr. Venture: Why is it every time I need to get somewhere, we get waylaid by jackassery? http://www.hisstank.com/forum/g-i-jo...r1s-b-s-t.html |
11-14-2019, 06:37 PM | #10 |
Cobra Amphibian Trainer
Join Date: Oct 2010
Location: Ventura
Posts: 2,580
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On March 17, 2018 I received an email indicating that the project funded and my pledge status was 'collected'.
You must have something like that.
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My Feedback thread: http://www.hisstank.com/forum/buy-se...ck-thread.html |
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