|
Community Links |
Social Groups |
Pictures & Albums |
Members List |
Search Forums |
Advanced Search |
Go to Page... |
|
Thread Tools |
08-04-2008, 05:32 PM | #1 |
Crimson Guard
Join Date: Jan 2008
Location: Tampa, FL
Posts: 1,314
|
OK so figuring some people here also collect other brands I want to take a quick roll call about the problems with Mattel and Mattycollector.com
Anyone else here Try to order the He-Man King Greyskull figures and have their order get stuck only to be called by Mattycollector and tell you that sorry your getting screwed because you where not one of the people that got lucky enough for your order to go through? I got a call on friday from Mattycollector customer care stating that my order was never submitted so they sold my items to someone else and that I will not be getting my order.. AFTER I F***ING turned around and Called them IDIOTS TUESDAY when the product was still in stock and could have tried to get the order pushed through. I was told by the rep that it is just in PENDING status because the credit card was never processed - that there was a backlog - once it gets caught up I was getting my order - NOW these idiots are telling me today that they could have processed the damn thing tuesday but CHOOSE NOT TO.. WTF. If I can find enough people that have had the same story and have order numbers I would like to get either a dedicated forum or website together and see what kind of noise we can make until mattel can come up with a solution that makes sense - because for them to just blow off people and say SORRY our site sucked and you got screwed is bullshit. |
08-04-2008, 05:38 PM | #2 |
Cobra Viper
Join Date: Aug 2003
Location: Jacksonville Bch, FL
Posts: 366
|
Same boat with you.. On monday around 2:15pm I placed a order for a King Greyskull and a DC direct Lobo figure, the site froze up and I had to close out of the site and could not get back in until about an hour later.. Greyskull was gone and my order which had a number was showing as unsubmitted.. I said F' it, I was just glad I got my CC.
|
08-04-2008, 05:51 PM | #3 |
Some of you Fail, Hard.
Join Date: Aug 2006
Location: The Land Of Knowledge about SDCC figures.
Posts: 225
|
Wow, I guess I got lucky when I ordered mine Many hours after they sold out.
I love the Matty Collector site, when you add something to your cart, its yours until you close the site out. |
08-04-2008, 05:56 PM | #4 |
Cobra Soldier
Join Date: May 2008
Location: Gainesville, FL
Posts: 8
|
I had the same issue. Got a cancellation notice in my email. Called them and was told that the credit card didn't get charged so they cancel me. No phone call, no nothing. Lucky me! Their is a guy on He-Man.org. He is the Toy-Guru for Mattycollector. He has posted a few times about updates and such. You may want to see about contacting him for more info. Hope this gets resolved for all our sakes.
|
08-04-2008, 06:05 PM | #5 |
Gunslinger
Join Date: Nov 2007
Location: MidWorld
Posts: 38,081
|
I had a King Greyskull in my cart but didn't get beyond completing my order. I checked back last week and he's STILL in my cart and I can go through the whole order process now if I dare. Do I even try, or will they charge my credit card for something they don't even have in stock anymore?
__________________
FS/FT: Planet Grn Valley, Eagle Force Action Force http://www.hisstank.com/forum/g-i-jo...sell-list.html |
08-04-2008, 06:11 PM | #6 |
Some of you Fail, Hard.
Join Date: Aug 2006
Location: The Land Of Knowledge about SDCC figures.
Posts: 225
|
Roland: from What the Customer Service said, if its in you cart they have it for you, you might as well try it.
|
08-04-2008, 06:20 PM | #7 |
Gunslinger
Join Date: Nov 2007
Location: MidWorld
Posts: 38,081
|
I just tried to buy it. I got all the way through and then after I submitted my order a screen popped up telling me to select "Buy it Now" if I was using PayPal, but there was no such option anywhere on screen. Then I tried to back out to find it and it gave me all sorts of errors. By the time it cleared, my cart was empty and it looks like I'm SOL.
EDIT Now it shows in my order history, but it says it's waiting for payment. (?)
__________________
FS/FT: Planet Grn Valley, Eagle Force Action Force http://www.hisstank.com/forum/g-i-jo...sell-list.html Last edited by RolandofGilead; 08-04-2008 at 06:23 PM.. |
08-04-2008, 06:29 PM | #8 |
Crimson Guard
Join Date: Jan 2008
Location: Tampa, FL
Posts: 1,314
|
my order was deleted by CS Today.. Its not true that if the figures are in your cart they are yours - because I had that damn thing in my cart for 4 days and they said they dont have them for me - they are out and will not submit the order -the lady at CS said that she still has my order - she tried to push it through for me and it would not go because they are out!
if I dont hear from they by wednesday I will submit a handwritten letter to mattel and I will start up a website full of screwed over order numbers and customer maybe they will get the hint we are not happy and that their customers are pissed. Check my flickr I own TONS of mattel items and I will seriously stop buying their bullshit if they cant get it together http://www.flickr.com/photos/21561808@N04/ |
08-04-2008, 06:51 PM | #9 |
Gunslinger
Join Date: Nov 2007
Location: MidWorld
Posts: 38,081
|
I just talked to a supervisor at Customer Service. My order didn't complete they said because they don't have the product in stock. There's a chance they might get some more some day, but for now my order is considered "cancelled."
__________________
FS/FT: Planet Grn Valley, Eagle Force Action Force http://www.hisstank.com/forum/g-i-jo...sell-list.html |
08-05-2008, 12:48 PM | #10 |
Cobra Soldier
Join Date: Apr 2008
Location: Corvallis, Oregon
Posts: 15
|
I was able to order my limit of 3 (one for me and for my two friends). My credit card has been charged, I received an email that they shipped last week but when I check UPS, they have no info of that.
I called Mattel and I just got off the phone with customer service (after being on hold for an hour) and they told me that they basically sold more figures than what they had and that I was now on a waiting list. They won't be selling them anymore on the website, but if someone was to return one, than I would be contacted if I want it when it is my turn on the waiting list. Great job Mattel (said in a sarcastic tone)!! |
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
star cases problems??? | STORMSHADOW2852 | G.I. Joe General Discussion | 13 | 08-05-2008 05:32 PM |
Site Problems | DarthBrett | Tech Support and Forum Rules | 5 | 03-26-2008 08:44 PM |
Anyone else having problems with shockwave? | Lt. Faceless | G.I. Joe Sigma 6 Toys | 0 | 09-24-2007 10:09 AM |
computer problems help anyone? | bluebikerboy1 | General Discussion | 1 | 06-05-2007 11:50 AM |
|
|