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01-09-2013, 08:44 PM | #1 |
Crimson Guard
Join Date: Sep 2008
Location: Extensive Enterprises Executive Airfield Boca Raton
Posts: 3,423
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This is what customer service is all about.
Boy writes letter to LEGO after losing minifigure, gets awesome response | Games Blog - Yahoo! Games By Mike Krumboltz Seven-year-old Luka Apps spent his Christmas money on the LEGO Ninjago Ultra Sonic Raider set. A sound investment, if you ask us. But the thing about LEGOs -- those small pieces are easy to lose. They don't call 'em minifigures for nothing. Against his father's recommendation, young Luka took his newly procured Jay ZX shopping. And then, wouldn't you know it, the figure went missing, never to be seen again. Luka, not one to admit defeat, decided to write a letter to the good people at LEGO seeking a replacement. ITV News has Luka's letter: Hello. My name is Luka Apps and I am seven years old. With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good. My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one. I promise I won't take him to the shop again if you can. – Luka A short time later, Luka received a reply from Richard, a LEGO customer service representative. Richard wrote that he had spoken to Sensei Wu, a master from the Ninjago line. Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again. He told me to tell you, "Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!" Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan. So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight! Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad. And that, ladies and gentlemen, is how companies score lifelong customers. |
01-09-2013, 10:28 PM | #2 |
Retired Toy Hunter
Join Date: Sep 2007
Location: Burbank, Ca.
Posts: 12,049
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"Hasbro should take this to heart."
Ha! If we sent Hasbro a letter, they would tells us: "Too bad, we ain't sending you $#!+. And good lucky finding another one at retailer. We suggest you try eBay for your lost Renegade Storm Shadow." P.S. We will be releasing Renegade Storm Shadow again in the Retaliation line up. But he'll be dark grey with no accessories and he'll be named Dark Ninja. Thank you for letting us piss you off. HASBRO
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01-10-2013, 12:18 PM | #3 |
Banned
Join Date: Sep 2012
Location: cybertron
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Quote:
"Hasbro should take this to heart."
Ha! If we sent Hasbro a letter, they would tells us: "Too bad, we ain't sending you $#!+. And good lucky finding another one at retailer. We suggest you try eBay for your lost Renegade Storm Shadow." P.S. We will be releasing Renegade Storm Shadow again in the Retaliation line up. But he'll be dark grey with no accessories and he'll be named Dark Ninja. Thank you for letting us piss you off. HASBRO |
soundwave84 |
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01-10-2013, 12:26 PM | #4 |
Gunslinger
Join Date: Nov 2007
Location: MidWorld
Posts: 38,081
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That is awesome.
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01-10-2013, 03:37 PM | #5 |
Crimson Nerd
Join Date: Dec 2008
Location: Virginia
Posts: 12,573
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Quote:
"Hasbro should take this to heart."
Ha! If we sent Hasbro a letter, they would tells us: "Too bad, we ain't sending you $#!+. And good lucky finding another one at retailer. We suggest you try eBay for your lost Renegade Storm Shadow." P.S. We will be releasing Renegade Storm Shadow again in the Retaliation line up. But he'll be dark grey with no accessories and he'll be named Dark Ninja. Thank you for letting us piss you off. HASBRO "You're a grown ass human being. It's your own damn fault you lost your action figure." Jesus Christ people, talk about a huge amount of false equivalency. Sending a kid what amounts to a few accessories because he asks nicely is a world apart from indulging a 30 something year old man-child's demand for free stuff because they were too stupid to keep track of a high demand/popular item. (By comparison, I would be willing to bet that if you wrote Hasbro about some missing accessories - that you didn't lose yourself- there's a somewhat reasonable chance they'd send you replacements if they happened to have them on-hand). But hey, thanks for providing yet another example of why Hasbro should never take us seriously. |
01-10-2013, 03:38 PM | #6 |
Banned
Join Date: Jul 2009
Location: Claremont, CA
Posts: 9,613
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LOL!
Luka = 7 years old = gets one of a kind toy Us = 37 years old = gets laughed at by Hasbro, and gets Shatner "Get a Life" clip from SNL |
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01-10-2013, 04:07 PM | #7 |
unnecessary
Join Date: Sep 2008
Location: Indiana
Posts: 10,320
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thats why i always send letters/Emails as a 7 year old...
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01-10-2013, 05:09 PM | #8 |
Crimson lady of the Guard
Join Date: Sep 2008
Location: Somewhere out there
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I have found Lego to be a very good company. They will replace missing parts from kits with no hassle. I am not surprised this customer service rep helped out the kid. I am also glad that there are cool companies like this still out there.
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01-10-2013, 09:21 PM | #9 |
Banned
Join Date: Mar 2010
Location: Maine
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Lego wont even let me BUY the Star Wars mini-figs my 5 year old son lost, so Im not so sure about this. Good story, but true?
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01-11-2013, 08:25 AM | #10 |
Crimson Nerd
Join Date: Dec 2008
Location: Virginia
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Quote:
EDIT: I may be misremembering, but I recall hearing at one point that Lego would not put out (for example) straight multi-packs of the Star Wars minifigures/troop builders (despite demand being there) because it would come too close to infringing on Hasbro's action figure license, or something like that. That may be tied in....or I may be misremembering. Last edited by Jmacq1; 01-12-2013 at 02:11 AM.. |
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