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12-19-2009, 01:53 PM | #11 |
Crimson Guard
Join Date: Jan 2009
Location: Delaware
Posts: 2,426
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Sometimes you cqn get a store to open one up and give you the part. Of course, some knucklehead will probably put the stickerless raven on the shelf(yours could have been a result of a sticker theft/return as well)
When I worked overnight at Target, there were 2 12" 25th anniversary Star Wars Stormtroopers missing half their armor. i kept putting them in the defect area and every night they'd be back on the shelf, until I drew a detailed cartoon depicting a sad Trooper without his proper armor next to a proud complete one with their word bubbles describing precisely what was missing, and taped it the boxes. Whoever kept sending them back out stopped. |
12-19-2009, 02:01 PM | #12 |
Banned
Join Date: Feb 2009
Location: North Jersey
Posts: 10,454
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If this was me, I would return it to the retailer and get an exchange but still shoot something over to Hasbro and let them know about it. If you dont bring it to the attention of QC it could keep happening, thats how problems in production are assessed, by customers letting them know.
I agree that Hasbro should have a parts dept where you could simply get what you need, but it may actually be more cost effective to just ship you out an entire new item then have to make extra items that have to be broken down and stocked (thats man power and use of space.) Not saying it wouldnt be easier, it just may be more costly to actually send you a sticker sheet for them in the long run. I've worked and dealt with some places where customer service was pretty much like "deal with it", the fact that they're taking the matter pretty seriously sounds like good customer service...apparently the QC isnt on par with that dept. |
12-19-2009, 03:32 PM | #13 |
Cobra Soldier
Join Date: Aug 2009
Location: Las Vegas
Posts: 60
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Has anyone sent something back to Hasbro and then received nothing in return?
I'm quite curious now if they'll send me another brand new Night Raven... or something of equal or greater value (like The Pit but that's just wishful thinking). As much as I want to return it to the retailer for exchange (have any of you seen the long lines at customer service lately?), I think I'll let my nephew play with something else for a while as I decide what to do (I may just mail it back to them...or exchange it a few days after Christmas (after the crowds go away) at the store). |
12-19-2009, 04:10 PM | #14 |
RCL1138
Join Date: Jul 2009
Location: Earth
Posts: 961
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I have dealt with Hasbro many times over the years and this sounds like a different company that you are all describing. Every time I've called they sent me whatever I needed with no hassles. I've never had them make me exchange anything.
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12-19-2009, 04:41 PM | #15 |
Cobra Soldier
Join Date: Aug 2009
Location: Las Vegas
Posts: 60
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Do you suppose it was just Customer Service rep, Stephanie, who's not giving me replacement stickers and wants me to make a whole exchange?
That's the response I received. There was no impolite comments or anything. It does seem like a "form letter" kind of email. I was thinking, "Maybe the workers from Toy Biz started working at Hasbro." because this whole inconvenience seems so totally like Toy Biz! (After all, Hasbro did buy the rights to make Marvel Legends and such). |
12-19-2009, 04:43 PM | #16 |
RCL1138
Join Date: Jul 2009
Location: Earth
Posts: 961
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It may have been from using e-mail. I've always called and spoke to a rep over the phone and never had a problem.
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12-19-2009, 04:50 PM | #17 |
Cobra Soldier
Join Date: Aug 2009
Location: Las Vegas
Posts: 60
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I think I'll call them on Monday then. I think this whole "mail the whole thing back" is dumb. Do I need anything handy (like reading out the UPC code numbers) before I call? Thanks in advance and I'll let everyone know the outcome.
In the meantime, I'd also like to hear how other experiences went (even non-Joe stuff) with Hasbro's customer service. |
12-19-2009, 04:58 PM | #18 |
US Marshal
Join Date: Aug 2008
Location: AZ
Posts: 1,334
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I would try to deal with the store. I don't trust Hasbro. Who knows what you will get back in return. I think it was someone on here, who sent back a warped Sting Raider and ended up getting a diff vehicle back from Hasbro. Your lucky they even gave you an answer. When I bought my Weather Dom Battle Pack, there wasn't even a dvd in the dvd case. I couldn't even get them to respond to my emails. I ended up just saying screw it, cause already have it on dvd...
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12-19-2009, 06:17 PM | #19 |
Crimson Guard
Join Date: Jan 2009
Location: Delaware
Posts: 2,426
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Maybe you'll get a Littlest Pet Shop Playset in return!!
What's odd about this is LEGO does have a system where you csn go online, finc the set you have, and let them know that a piece is missing. I think you can also buy a piece that you lost. Maybe it's apples & oranges, given how LEGO specializes in their bricks and Hasbro has such a variety of product, but this policy makes tossing some stickers in an envelope seem so very simple. Sending the entire plane back seems way too complicated. Plus, mail is crazy backed up right now. |
12-19-2009, 07:36 PM | #20 |
Clone Commando Sniper
Join Date: Oct 2007
Posts: 1,083
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I had a resolute set missing a BAT hand. But I had totalled the box looking for it. They told me, just send back the toys and they'd send me a new set. Well they did, except it was the 2009 Joe 5 pack. I said this isn't what I sent back, and they said they didn't have any in their warehouse, so they sent me something of "equivalent value". I complained, pointing out that HTS had the set in stock. But they said HTS was a separate entity. So I said give me my money back, which they did. Then I bought the set at HTS, with a discount code. Took about 2 1/2 months, but I got what I wanted.
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