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08-26-2009, 09:50 PM | #21 |
Cobra Viper
Join Date: Jun 2008
Location: birmingham, AL
Posts: 474
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no more soup for you. Great find
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08-26-2009, 09:53 PM | #22 |
Iron Grenadier
Join Date: Sep 2008
Location: New Hampshire
Posts: 565
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I do it all the time. My wife goes nuts but no one has ever said anything to me. I have heard of this before but really don't understand it. I thought they wanted to sell it to consumers... like me
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08-26-2009, 09:56 PM | #23 |
Northern Response
Join Date: Dec 2008
Location: Canadian flat lands
Posts: 1,435
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Crap... I do this at my big box grocery store with bananas and other fruit, pallet out in the aisle with buddy stacking the bananas. Just grab the freshest ones out of the box.
Why are toys so special? |
08-26-2009, 09:58 PM | #24 |
Cobra Viper
Join Date: Feb 2009
Location: Houston, TX
Posts: 224
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Quote:
i worked in cd sales for two years at a circuit city over ten years ago but its still ingrained in me. i also put bands i like up front so people will see it. who knows how many copies of faith no more's albums i've helped sell...... |
08-26-2009, 10:00 PM | #25 |
Crimson Guard
Join Date: Apr 2009
Location: earth
Posts: 1,433
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my thing is WTF do they care...arent they supposed to be in the business of making a slae? I hate that about tru...you buy stuff and they make you feel like you commited a damn crime...ya know what, you dont want it sold, dont put it out in yur store. Im sure the owners of TRU will appreciate that you held off 15 potential buyers.
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08-26-2009, 10:00 PM | #26 |
I love ROSS!!!
Join Date: Aug 2008
Location: Southern Cali
Posts: 6,831
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Target customer service SUCKs ..... as usual.
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08-26-2009, 10:02 PM | #27 |
MCC Recruiter
Join Date: Jul 2008
Location: Asteroid M
Posts: 9,872
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Quote:
Well if every manager thought like you then there would not be a million threads about employees and mangers saying no. I agree about the move the product issue. That is one reason they are in business, to make money. Cant do that if they dont sell. But the whole calling the district manager thing doesnt work all that well. Maybe for you b/c you have the knowledge and probably know how to talk with them but I have seen many people shot down b/c they cant word their aurgument right. Anyways not bashing I agree.
takes a good balance. practice w/ girlfriend. makes for good daily balance.
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08-26-2009, 10:04 PM | #28 |
Cobra Viper
Join Date: Sep 2007
Location: Arkansas
Posts: 332
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One night at Wal-mart a about a year back. I was eyeballing the stocks on the pallets. I noticed on top a box of 25th Joes. I don't exactly remember what set.I decided to see what was in the case. After I opened it I decided to buy the whole case. A Wal-mart employee stopped me and told me I cant do that. I said OK, wont happen again and I started to walk off. She told me I could not buy those. I turned to her and said "A Wal-mart employee is telling me that I cant buy something that is not a recall item. I bet there is a 1-800-NUMBER that will tell me otherwise." She had nothing to say after that. Later that month I heard she was fired for saving action figures for certain customers. That might be the same issue at your Toys-r-us.
Chopz |
08-26-2009, 10:09 PM | #29 |
Cobra Soldier
Join Date: Nov 2007
Location: Central Coast, California
Posts: 75
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Quote:
Complete, utter BS.
TRU & WM have 1 shared mission- MOVE PRODUCT, MAKE MARGIN. It doesn't befit them to stop a sale regardless. It is total BS. I've been stopped before, and I respond the same way: hey, it's cool. Go get your manager. And I want your district manager's phone number, let's call them RIGHT NOW. Tell them you are stopping a customer from making a sale. I used to be a DM for a retail chain in Maryland; we would unload stock night prior, and if a customer wanted ANYTHING we'd bend over backwards to accomodate. Sometimes I'd have employees take a digital picture of the setup to email into corporate to verify the set was done properly, and that is the ONLY reason I could think why a store would need something on display, otherwise it is just ludicrous. If I ever found out an employee stopped a sale for any principle, I'd fire them. On the spot. No explanation, get the F out of my store, you don't understand the concept of retail. Best case- you not only sell to that customer, you get their number, and you call them when a shipment comes in and ask them if there are any special orders they are looking for in bulk that you can reserve for them for a 1 day period. It is good business. It builds long term customers. It builds repeat business, referrals, and a bond between a corporation and a client. Note to any fellow tankers that work at TRU / Walmart- I don't mean to offend you, and I don't want to belittle your positions. But this type of behavior is not appropriate. It is poor customer service. Yes, it is a liability if you go through a stores stock, or climb ladders to get boxes top shelved (ha.. funny word), but step up to the plate and do the job you are paid and help the customer to purchase the product they came there for and make that margin. Anything less would be ... well. uncivilized. Generally speaking from my experience there are three types of people when it comes to toy buyers 1)the ones who treat these as collectibles, and look for that sought after prixe. 2) an adult buying it for themselves or as a gift for a kid 3) someone who is going to go out and scalp the toy five minutes later, or hide it so he can come back and grab it when he's sure it'll sell. Number 1) can usually be cool and courteous and hopefully remembers that it's a toy, sometimes he can get carried away though, so can we all. Number 2) just wants what they think is cool or what the kid does and really has no care for rare things, tends to get dismayed by how hard it can be to find stuff. Number 3) Usually thinks he's entitled to anything in the store he wants, and may go so far as to take a toy from a kid's hands, or take only the sought after figures leaving nothing for the general public. Why should Company A go out of their way for some guy off the street who will markup the exact same thing into a profit five minutes later. Why should they cater to this guy when he will sift through their toys until all they have are the pegwarmers that kids dont want. Usually that leads to people losing interest in a store and not coming back for things because they are never in stock. Why should they help this guy anymore than some dad who stops in for five minutes to buy a toy for his son? Why shouldn't the store itself markup the rare ones and cut out the middleman, why shouldn't the toy company gear their shipments more towards demand and not towards creating it. This isn't meant towards anyone personally but the fact is, until it's on the shelf it's not fair game, you aren't entitled to anything in the store. If it's in the stock room that doesn't mean you should go in there and get it. If you ask for help and they say they don't have it, don't be a dick about it. Act like an adult and treat other people with respect. I've never seen more grown men throw temper tantrums over something than I have in my years of being a collector and now a father. Sometimes I think that some of these guys should go to the toddler section because these ages 6+up toys are not quite age appropriate for them. |
08-26-2009, 10:10 PM | #30 |
Diabolik-Viper
Join Date: Jul 2009
Location: I'm a rocka! I'm a rolla! I'm the outta controlla!!!
Posts: 4,077
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That would have been far more menacing, though, if you were "that crazy box CUTTER guy."
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