|12-13-2008, 05:24 PM||#11|
Master of Disguise
Join Date: Oct 2008
Location: Sarasota, FL
Another HTS Complaint... First the Good news, I got my Ghost Hawk and Sting Raider and FREE MAGNET all in the same box and they were actually in really good condition when I got them.
Now the bad news.. I also ordered the Arise Serpentor Arise DVD Set which had the same tracking number.. SO this worried me at first I was like well that wouldn't fit in the box they sent anyway so there must be another box.
Then I realized that there was only one tracking number.
So I called and they actually answered pretty quickly. He says well sorry but they are now out of stock, but he is going to Escelate my issue which means they will take a look at it in "A WEEK!!!!!" I Laughed I Said well I'm glad its escalated how long would it take otherwise? LOL
He said they have over 4,000 Escalations right now and they are getting to them as quickly as possible. I told him they have the Pyramid of Darkness set in stock and I would take that instead if they Don't have my Serpentor set sitting somewhere.
He said it would still take a week for them to even look at the issue and then make a decision as to whether they have Serpentor set aside for me or send me Pyramid.
I was pretty friendly to the guy and laughing about it since its not for my kid or anything but I told him that I was on the Hisstank and there are a ton of collectors really Pissed at them right now.
I said you guys might want to look into hiring a Warehouse crew that can actually read English.. He laughed and said if we had Warehouse crew that could do their job our phone lines would be dead. LOL
That's terrible... I don't think I will be ordering from HTS again.. unfortunately once was enough.
A Gem of That Size Answers ALL my questions.
Zartanman's Homemade Joes
Zartanman's Customs on HissTANK
|12-13-2008, 05:26 PM||#12|
Join Date: Feb 2008
Location: Worcester, MA
25th Anniversary Most Want:
|12-13-2008, 05:39 PM||#13|
Join Date: Aug 2008
Same here. Everything I ever ordered from them was damaged. Every figures card was bent and every vehicles box was crushed, dented, and/or had a box cutter line on the side. I will never order from them again, no matter how many promo codes they have out there...
My B/S/T List:
|12-13-2008, 05:57 PM||#14|
Eddie the 'ead
Join Date: May 2008
I haven't ordered much from them, but everything I've gotten from them has been in perfect shape. Amusing, since I order all mine to rip them open anyway.
|12-13-2008, 06:01 PM||#15|
Join Date: Nov 2008
Location: Site B
People are way too hard on the HTS. I've never had anything damaged when it was shipped to me. Sure it took almost 6 weeks to get my Eels and Cobra Diver. I still haven't seen them in stores... But I ordered 2 Water Mocs last Tuesday, they arrived today in great shape. They have some of the best prices on the internet. Not only that they give us 25% everything for a month (that saved me tons and is soooo much cheaper than retail). When that sales over they'll still have 20% off with the gift20 code, and free shipping on orders over $50.
HTS shop has helped me immensely and they are always my first choice for online Joe buying.
|12-13-2008, 08:21 PM||#16|
Join Date: Jan 2008
Of the two dozen times I ordered from HTS, I had that problem once. The same with Amazon and TRU and another toy store online...just once. It happens to even with the bigger companies. If you can return it that's great.
**My GI Joe Collection**
***MY WANTED THREAD***
|12-13-2008, 08:45 PM||#17|
Join Date: Jul 2007
Location: Colorado Springs, CO
I've been ordering from HTS for years and never had anything damaged. Only issue I had was during the DTC blowout sale, I ordered 4 each of Maj Barrage and Barrel Roll and recived 5 BR's and 3 MB's.
My Haves-UPDATED 11/21/15:
Parts For Trade pictures by slim19722 - Photobucket
|12-13-2008, 08:56 PM||#18|
Join Date: Dec 2007
|12-13-2008, 09:07 PM||#19|
Join Date: Jan 2008
Location: Battle Creek, MI
HTS is horrible - a friend ordered a few transformers and they totally destroyed them... and everytime I order it takes them like a week to process before they ship.. its rediculous
www.RicksToyRoom.com - Newly renovated - Updated!!
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