|11-06-2008, 11:23 AM||#1|
Join Date: Oct 2008
Location: Providence, Rhode Island
I'm not sure if anyone here has experienced problems with HTS, I'm assuming there may be a few.
In the last three shipments, I've received damaged stuff. From the looks of the shipping boxes, the damages occurred at their warehouse.
My hiss wasn't even taped up (I had to put the box together back together at the edges, and it has a nasty crushed corner while everything else in the box was great (no shipping box damage at all).
And I received three damaged figures (RoadBlock V2 and Artic Snake Eyes and Battle Armor CC (minor ding, but still a ding) in two separate shipments before.
Can I ship all the damages in the same box, including the return invoices from each order? Or do I have to send them separately?
What's the turn around times? Do they always replace? Or will I being waiting in limbo for for eternity.
I never had to return items for a refund or replacement before, so I am a little anxious with the prospect. If it was an eBay seller or smaller business I wouldn't feel so unsure, but wanted to hear about others experiences with HTS and returns.
Can I email them and send pictures for a return, without having to send the figures/ vehicle?
Luckily I used the 20 percent off and free shipping on my last order, so I'm not super upset about the hiss. I am however a MOC/MIB collector, so I am going to have to find out about a refund.
Last edited by squidboy; 11-06-2008 at 11:26 AM..
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