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08-07-2008, 12:39 PM | #1 |
Cobra Viper
Join Date: Jun 2008
Location: Calgary, Canada
Posts: 202
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I picked-up a MASS Device DVD pack in the US on the weekend and I only noticed that Lady Jaye came with two right forearms/hands after getting home (to Canada) and opening it.
Does Hasbro have a customer service number to call and will they replace this defect if I call them up? Thanks! |
08-07-2008, 12:46 PM | #2 |
Cobra Soldier
Join Date: Dec 2007
Posts: 68
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While you've got them on the phone, tell them I've got a few Gung Hos with backwards arms. I'd be surprised if they pretended to care.
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08-07-2008, 01:01 PM | #3 |
Resolute = Awesome
Join Date: Jul 2002
Location: Seattle, WA
Posts: 3,326
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i think you are gonna be stuck in a crappy place ~ when i've had QC issues before, they have sent out a mailing label to have the item returned (the whole item ~ in your case it'd be the box and all the figures) and then mailed a new one back. being that you are in Canada, i bet they are going to refer you to Hasbro Canada.
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08-07-2008, 03:25 PM | #4 |
Cobra Viper
Join Date: Jun 2008
Location: Calgary, Canada
Posts: 202
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OK. Sounds like I'll need to buy one when they show-up here, and then return the defective one. :(
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08-07-2008, 03:32 PM | #5 |
Banned
Join Date: Dec 2007
Location: Knox TN
Posts: 7,156
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Quote:
I picked-up a MASS Device DVD pack in the US on the weekend and I only noticed that Lady Jaye came with two right forearms/hands after getting home (to Canada) and opening it.
Does Hasbro have a customer service number to call and will they replace this defect if I call them up? Thanks! |
spacemonkeymafia |
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