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05-19-2008, 07:06 PM | #21 |
Father of a little Viper
Join Date: Jan 2008
Location: Columbia Missouri
Posts: 12,942
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This is my first time ordering from them and with all of the bad experiences people here have been having and the current status of my order, it has me worried. I am glad that it just isn't my order that says back ordered...
__________________
Selling my entire collection... Check it out... http://www.hisstank.com/forum/g-i-jo...g-must-go.html My feedback thread... http://www.hisstank.com/forum/showthread.php?t=5587 I have won over $500 worth of Amazon gift cards. This link will show you how...I have also won 4 $20 Target cards... http://www.swagbucks.com/refer/VIPER48 |
05-19-2008, 07:19 PM | #22 |
Drunk-Viper
Join Date: Mar 2008
Location: In an alley with a viper
Posts: 1,540
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Quote:
It seems to be hit or miss and really depends on what you're ordering from them. I've ordered 4 or 5 times. The only problem I had was with my last order. It was for 2 mini titanium Star Wars figures. They sent me one and a Tooth Tunes toothbrush! (Not even the Star Wars one!) I called them and the lady was very nice and said that they'd get me the correct item sent right away. A few days later, the correct item showed up, they never even asked for the toothbrush back
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05-19-2008, 07:46 PM | #23 |
Plastic-Curves.com
Join Date: May 2008
Location: DeLand, Florida
Posts: 3,019
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I have nothing but good things to say about Hasbro Toy Shop/Hasbro Customer Service. When I place an order, I immediately get an email listing what I ordered and the expected date to ship. They then keep me updated as items get shipped or when I have to wait for something. Many places won't bother to keep you informed and you have to contact them when delivery dates come and go. Ever since I signed up with HTS on my first order, I periodically get coupon codes for free shipping and/or discounts. So far everything I've bought from them has turned out to not only be cheaper than retail, but I don't have to hunt either. When a package arrives it also includes a return shipping label just in case I want to send something back for whatever reason. On their dime! Recently I got my Tomax/Xamot, CG/Scar and Serpentor all at 20% off and free shipping. All arrived in perfect condition and I didn't have to worry about someone tampering with my comic packs. That to me is how an online retailer should do business.
Not sure if HTS and Hasbro are separate entities, but when I lost a part from a Transformers Stockade (I purchased at Wal-Mart), I contacted them to ask if I could purchase the part. Instead, I received in the mail a really polite letter thanking me for letting them know of the problem and a postage paid packing slip so I could return the Stockade to them for a replacement. I sent the Stockade back and when they thought there'd be a delay in returning the replacement to me, they mailed me a letter to apologize. A few days later, Stockade arrives back at my doorstep. Now, I wasn't expecting to get anything for free, yet not only did they graciously replace my figure, but they paid for me to send it back! They have earned my loyalty. Last edited by Bamphalas; 05-19-2008 at 07:53 PM.. |
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