| Contact Hasbro customer service. If not Hasbro, then the store you purchased it from. I know there were a couple of times with various items (including food and cd's) where I got free replacements because of faulty QC. Of course, that was a couple of years ago. The days where companies still worry about consumer loyalty seem to be long gone. But still, raise a stink. At the very least you might get a discount coupon.
Unfortunately, nobody's QC is 100% accurate (and especially when the work comes from overseas where the employees are watching the whip cracking at them instead of the assembly line). What do you want from a bunch of 6 year old kids working against their will in a third world country? {sarcasm} But these things happen, unfortunately. It's up to you to get the problem resolved. If they dismiss your claim or refuse to accomodate you, contact the Better Business Bureau.
Last edited by minstrelboy; 09-15-2008 at 08:32 PM.
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