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11-21-2019, 02:37 AM | #6181 |
Crimson Guard
Join Date: Nov 2007
Location: St.Louis, Missouri
Posts: 1,485
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The Ka-Bars will be musts on future orders for awhile.
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11-21-2019, 05:46 AM | #6182 |
Crimson Guard
Join Date: Feb 2013
Location: Arkansas
Posts: 3,028
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On the Facebook page, Troy Osgood (he may even be a Tanker here for all I know) asked a question concerning the Native American Radio Carrier, which I think brings up a good point.
Troy pointed out that the original "Mock-Up" drawing depicts the action figure in a "light green" (Troy called it "light blue") uniform, but the final product was released in a dark green, which matches the US Army figure. MJ Sullivan responded that the "Mock-Up" designs give a disclaimer that the "Final Product and Color May Vary." Plus, he indicated that they had received "several dozen" emails questioning the historical accuracy of the "light green" color. So, they decided to release the figure in dark green. I, then, responded to MJ by saying that, I think that most customers understand the disclaimer "Final Product and Color May Vary" to mean that the final product will still be a close representation of the "Mock-Up" design, meaning, we understand that a "light-colored" uniform may not be the exact "light color" in the picture, but we still expect some form or "variation" of that "light color." For example, the Japanese American Rifleman "Mock-Up" shows his uniform as a tan jacket and "light green" pants. The final product is released with a tan jacket and brown pants. "Brown" is not a variation of "light green," it is a totally different color. Plus, I mentioned that with almost 800 Backers (783 to be exact), only receiving "several dozen" emails (let's say it was an even 50, which is more than "several" dozen) complaining about the historical accuracy of the "light green" color should not be taken to mean that the other 700 plus customers are expecting the final product to be released in a dark green uniform. In fact, I would argue that the fact that since over 700 customers did not question that the "Mock-Up" image depicts the uniform in "light green" is a good sign that they expected the final product to be in a "light green" uniform. Now, if this was an issue with production, even if the Marauder guys found out that they could not afford to run one particular character in a much lighter green plastic, I would accept that much more than by telling me, "That's why the Mock-Up says 'Final Product and Color May Vary'." However, as Troy pointed out (and he got several "Likes" and a few affirmative replies), many customers base their purchases on the uniqueness of the colors and designs. I, for one, totally agree. I purchased the US Army Thompson Gunner and the Japanese American Rifleman because I expected to have two figures with two distinctly different colored pants. Had I known that the Japanese American figure would be released with brown pants, like the Thompson Gunner, I would have chosen a different figure from the Thompson Gunner. MJ's solution to all of this was "No worries," mail the figure back to them for a refund or trade. However, to me, this is kind of a flippant response that can put a bad taste in your local customers' mouths (especially the loyal customers who helped back the Kickstarter). I think a more customer-friendly response would be, "Thanks. We will work harder on future Kickstarters to release the final product closer to the Mock-Up design and color." Of course, this WW2 Kickstarter is a unique situation where customers may vary between wanting the unique color differences as depicted in the Mock-Up designs and those who strive for more historical accuracy. I think they faced this same issue with the Panzer's torso, but at least with that, the Backers knew ahead of time. I understand that I may be setting myself up for some ridicule with this post, but I'd really like to hear constructive feedback. For those of you who ordered the Native American Radio Carrier and/or Japanese American Rifleman, were you expecting the final product to be closer to the Mock-Up colors? Or is this really a Non-Issue? Jason
__________________
http://www.hisstank.com/forum/buy-se...-feedback.html https://gijoerevisited2.blogspot.com/ Last edited by jlw515; 11-21-2019 at 05:49 AM.. |
11-21-2019, 06:02 AM | #6183 |
Bucketbot
Join Date: Jan 2016
Location: ATX
Posts: 1,402
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Quote:
On the Facebook page, Troy Osgood (he may even be a Tanker here for all I know) asked a question concerning the Native American Radio Carrier, which I think brings up a good point.
Troy pointed out that the original "Mock-Up" drawing depicts the action figure in a "light green" (Troy called it "light blue") uniform, but the final product was released in a dark green, which matches the US Army figure. MJ Sullivan responded that the "Mock-Up" designs give a disclaimer that the "Final Product and Color May Vary." Plus, he indicated that they had received "several dozen" emails questioning the historical accuracy of the "light green" color. So, they decided to release the figure in dark green. I, then, responded to MJ by saying that, I think that most customers understand the disclaimer "Final Product and Color May Vary" to mean that the final product will still be a close representation of the "Mock-Up" design, meaning, we understand that a "light-colored" uniform may not be the exact "light color" in the picture, but we still expect some form or "variation" of that "light color." For example, the Japanese American Rifleman "Mock-Up" shows his uniform as a tan jacket and "light green" pants. The final product is released with a tan jacket and brown pants. "Brown" is not a variation of "light green," it is a totally different color. Plus, I mentioned that with almost 800 Backers (783 to be exact), only receiving "several dozen" emails (let's say it was an even 50, which is more than "several" dozen) complaining about the historical accuracy of the "light green" color should not be taken to mean that the other 700 plus customers are expecting the final product to be released in a dark green uniform. In fact, I would argue that the fact that since over 700 customers did not question that the "Mock-Up" image depicts the uniform in "light green" is a good sign that they expected the final product to be in a "light green" uniform. Now, if this was an issue with production, even if the Marauder guys found out that they could not afford to run one particular character in a much lighter green plastic, I would accept that much more than by telling me, "That's why the Mock-Up says 'Final Product and Color May Vary'." However, as Troy pointed out (and he got several "Likes" and a few affirmative replies), many customers base their purchases on the uniqueness of the colors and designs. I, for one, totally agree. I purchased the US Army Thompson Gunner and the Japanese American Rifleman because I expected to have two figures with two distinctly different colored pants. Had I known that the Japanese American figure would be released with brown pants, like the Thompson Gunner, I would have chosen a different figure from the Thompson Gunner. MJ's solution to all of this was "No worries," mail the figure back to them for a refund or trade. However, to me, this is kind of a flippant response that can put a bad taste in your local customers' mouths (especially the loyal customers who helped back the Kickstarter). I think a more customer-friendly response would be, "Thanks. We will work harder on future Kickstarters to release the final product closer to the Mock-Up design and color." Of course, this WW2 Kickstarter is a unique situation where customers may vary between wanting the unique color differences as depicted in the Mock-Up designs and those who strive for more historical accuracy. I think they faced this same issue with the Panzer's torso, but at least with that, the Backers knew ahead of time. I understand that I may be setting myself up for some ridicule with this post, but I'd really like to hear constructive feedback. For those of you who ordered the Native American Radio Carrier and/or Japanese American Rifleman, were you expecting the final product to be closer to the Mock-Up colors? Or is this really a Non-Issue? Jason I think most of us saw the Hasbro color issues with mockups. It isn’t isolated to just these two companies and it isn’t even an isolated issues to toy makers. Drawing will never exactly match the final product. |
11-21-2019, 06:38 AM | #6184 |
$25 Cool
Join Date: Apr 2009
Location: Virginia
Posts: 1,403
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Quote:
In principle I'd prefer to get what was solicited but I like to be pragmatic and ask whether it's something I dislike before I get annoyed or upset. So spinning that out, my thoughts: I would have much rather preferred to get the figures as solicited, because by your description they do now seem to recreate the look of other figures in my order, when I intentionally tried to spread my order of 12 out to get a as many of unique figures as possible(minus the three red germans I wanted). I probably would have not chosen the Japanese American Rifleman if I knew he would look the same as the Thompson gunner. The Native American Radio Carrier I likely would have gotten anyway because as solicited he seems to have accessories I don't think any of my other figures do. I did really want that light green/light blue uniform though. So that's a disappointment. Regarding Marauder John's response, I feel maybe your disappointment is coloring your interpretation. I think it's entirely reasonable and in fact commendable for MJ to offer to trade for something you prefer. I actually think that response is better than the "Thanks. We will work harder on future Kickstarters to release the final product closer to the Mock-Up design and color." which you suggested you'd prefer, as that seems like a canned PR kind of response that doesn't fix the immediate problem. Unless the wording was more flippant than you depicted I think MJ's response is a reasonable fix to the immediate problem. I appreciate a fix more than a promise not to make the same mistake in the future. So, I'm disappointed. I'd appreciate if they perhaps did a run of the light blue/light green version of that uniform as a variant at some point in the future, since that was a big selling point of that figure for me. I am undecided as to whether I will exchange the Japanese American Rifleman for someone else, that seems a bit of a hassle to me, I'll reserve my judgment till I have them in hand. |
11-21-2019, 07:00 AM | #6185 |
Crimson Guard
Join Date: Feb 2013
Location: Arkansas
Posts: 3,028
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Bluesparrow,
Yeah, I commented to MJ on Facebook that this was probably a "no-win" situation trying to satisfy customizers who want the variety of colors vs those who want historical accuracy (of course there were some responses that said the faded "light green" color is still historically accurate for a particular period--which brings up an entirely different issue of "early war" vs "late war," that I don't even begin to care about. Like you, I did the Pick 12 (plus I added a couple of Stretch Goals from the Backerkit). I would have ordered the Radio Carrier regardless. So, I will not be sending mine back (whenever I receive it) due to the accessories and variant head sculpt. However, if at the time I knew that the main figure would be identical to the dark green US Army figure (which I didn't order any of), I might have just waited to purchase the gear individually once it was made available online. Hence, my response to the US Marine trooper. I like the hat, but not enough to commit to the entire Stretch Goal/Figure. I appreciate the feedback thus far. Jason |
11-21-2019, 07:17 AM | #6186 |
Joe Greenshirt
Join Date: Feb 2008
Location: Denton, Texas
Posts: 5,399
|
Quote:
On the Facebook page, Troy Osgood (he may even be a Tanker here for all I know) asked a question concerning the Native American Radio Carrier, which I think brings up a good point.
Troy pointed out that the original "Mock-Up" drawing depicts the action figure in a "light green" (Troy called it "light blue") uniform, but the final product was released in a dark green, which matches the US Army figure. MJ Sullivan responded that the "Mock-Up" designs give a disclaimer that the "Final Product and Color May Vary." Plus, he indicated that they had received "several dozen" emails questioning the historical accuracy of the "light green" color. So, they decided to release the figure in dark green. I, then, responded to MJ by saying that, I think that most customers understand the disclaimer "Final Product and Color May Vary" to mean that the final product will still be a close representation of the "Mock-Up" design, meaning, we understand that a "light-colored" uniform may not be the exact "light color" in the picture, but we still expect some form or "variation" of that "light color." For example, the Japanese American Rifleman "Mock-Up" shows his uniform as a tan jacket and "light green" pants. The final product is released with a tan jacket and brown pants. "Brown" is not a variation of "light green," it is a totally different color. Plus, I mentioned that with almost 800 Backers (783 to be exact), only receiving "several dozen" emails (let's say it was an even 50, which is more than "several" dozen) complaining about the historical accuracy of the "light green" color should not be taken to mean that the other 700 plus customers are expecting the final product to be released in a dark green uniform. In fact, I would argue that the fact that since over 700 customers did not question that the "Mock-Up" image depicts the uniform in "light green" is a good sign that they expected the final product to be in a "light green" uniform. Now, if this was an issue with production, even if the Marauder guys found out that they could not afford to run one particular character in a much lighter green plastic, I would accept that much more than by telling me, "That's why the Mock-Up says 'Final Product and Color May Vary'." However, as Troy pointed out (and he got several "Likes" and a few affirmative replies), many customers base their purchases on the uniqueness of the colors and designs. I, for one, totally agree. I purchased the US Army Thompson Gunner and the Japanese American Rifleman because I expected to have two figures with two distinctly different colored pants. Had I known that the Japanese American figure would be released with brown pants, like the Thompson Gunner, I would have chosen a different figure from the Thompson Gunner. MJ's solution to all of this was "No worries," mail the figure back to them for a refund or trade. However, to me, this is kind of a flippant response that can put a bad taste in your local customers' mouths (especially the loyal customers who helped back the Kickstarter). I think a more customer-friendly response would be, "Thanks. We will work harder on future Kickstarters to release the final product closer to the Mock-Up design and color." Of course, this WW2 Kickstarter is a unique situation where customers may vary between wanting the unique color differences as depicted in the Mock-Up designs and those who strive for more historical accuracy. I think they faced this same issue with the Panzer's torso, but at least with that, the Backers knew ahead of time. I understand that I may be setting myself up for some ridicule with this post, but I'd really like to hear constructive feedback. For those of you who ordered the Native American Radio Carrier and/or Japanese American Rifleman, were you expecting the final product to be closer to the Mock-Up colors? Or is this really a Non-Issue? Jason If they did to make it look more like the actual representation then I don’t feel it matters if there was 1, 12 or 100 people pointing it out. Concerning MJ’s response, I’m confident that it was not meant to be flippant or rude at all. Sometimes people try to read emotion in text form and that’s really not possible. I can tell you from talking to him in person at shows that this guy really does truly care about customer satisfaction. He is all about it. It’s on a level that I’ve never seen before in a company. At Joe Con I was talking to him and complementing him on this type of customer interaction and you could read on his face how much he appreciated the feedback. He reached behind the counter and handed me an MTF T-shirt and said this is for you to show my appreciation. MJ is one genuine dude.
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My Feedback: http://www.hisstank.com/forum/buy-se...-feedback.html My Buy/Sell/Trade List: http://www.hisstank.com/forum/g-i-jo...ml#post2192187 |
11-21-2019, 08:40 AM | #6187 |
A Cimmerian
Join Date: Jun 2016
Location: Mountain of Power
Posts: 11,071
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I disagree about your assessment that the disclaimer is implicitly limited to slight color variations. There’s any number of issues that can arise during production, and they have to account for all of them. Further, these historical accuracy concerns were mentioned a few times between the end of the KS and now. Additionally, what recourse can he offer other than an exchange? The color can’t be changed at this point, and since the figure isn’t defective, I wouldn’t expect him to offer the usual “keep and replace” offer.
__________________
AxonRey’s Servicable Customs (perpetually under construction): http://www.hisstank.com/forum/g-i-jo...masterhub.html Customizer’s Water Cooler (All Purpose Custom Talk): http://www.hisstank.com/forum/g-i-jo...ml#post5316347 BST: https://www.hisstank.com/forum/g-i-j...rey-b-s-t.html |
11-21-2019, 08:59 AM | #6188 |
Hog Driver
Join Date: Aug 2008
Location: Georgia
Posts: 12,236
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Although I thought the light blue uniform was interesting, I was curious at the time as to why it was that color. The change doesn't bother me that much because it's still a unique character and I didn't find MJ's response flippant. I think it's an appropriate gesture to offer a return if you no longer want that figure. Then at least you can spend the money on another figure you may like more.
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11-21-2019, 10:21 AM | #6189 |
Crimson Guard
Join Date: Oct 2010
Location: NC
Posts: 1,441
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I actually ordered that figure specifically for that color set of pants. I'm not a WWII guy, but like many of you, saw some customs potential, and had a very distinct idea for those pants. I would not have ordered that figure otherwise. On the other hand, I understand this is a WWII set, and that the main thrust, despite MTF's dedication to customization, is to put out WWII figures, not figures to be cannabalized for other figures. I'm not upset, though it does basically make my entire order moot. I'll probably sell most of what I got.
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Feedback thread: http://www.hisstank.com/forum/buy-se...38-dbritt.html Buy/Sell/Trade thread: http://www.hisstank.com/forum/g-i-jo...ritts-bst.html |
11-21-2019, 11:10 AM | #6190 |
Crustacean Supreme
Join Date: Jul 2009
Location: Chelsea, Alabama (near Birmingham, Alabama) USA
Posts: 616
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I am very curious about that statement. Did you order a bunch of that same figure or does the fact that the figure did not turn out like you expected put you off from the other figures you ordered?
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