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03-27-2012, 07:46 PM | #1 |
Banned
Join Date: Sep 2007
Location: Boston, MA
Posts: 19,093
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From the Club:
Here is the latest update on the credit card security investigation. The firm we have hired to analyze our former ecommerce server and software has preliminarily determined that we did incur a SQL injection code attack sometime before Christmas. Our ISP did have a commercial product installed that was supposed to defeat these types of attacks, but apparently it failed. This allowed the hackers access to our order information. While it is still unknown exactly what data they were able to harvest (investigation continues) we need to assume that they were able to extract all of our order information. The security firm thinks that this attack has allowed the hackers to come back periodically and harvest more information. However, once the old server was taken out of service (around February 21st) there was nothing left for them to access. Once this information was stolen, (no matter if it was back before Christmas) there is no time frame as to when the thieves may sell or try to use the information to purport credit card theft. What does this mean to me? We are asking again that anyone who has used a credit card in our old online systems in the past year (NOT THE NEW STORE) to get your card replaced immediately. If you have done this already, there is no action required on your part. We apologize for the inconvenience, we know this whole thing is a pain, but it is better to replace the cards than have to deal with any issues that may result from this theft of data. Even though the amount of fraud has greatly declined, we are still receiving a customer report every few days of someone else (who hasn’t replaced their cards) getting hit. We strongly encourage you to take this step immediately if you have not done so already. Again, this DOES NOT pertain to any cards that have been used in the new store. What is the plan? We are still working on all of the issues and are several weeks away from a final resolution. Our new store is currently offline while we complete the entries and audit the data from the renewals we received last week. Just to reiterate, this new store is a totally different piece of software, at a totally different hosting site. There are hundreds of other retailers using this same software as it is hosted by the software creators. We hope to have the store online and registration system back online sometime next week. When the store comes back online, we will be adding products slowly so it will take some time to have everything back in the store. Thank you for your patience and support during this trying issue. Brian |
03-27-2012, 07:51 PM | #2 |
Crimson Guard
Join Date: Feb 2007
Location: south carolina
Posts: 1,060
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Thanks for the update Lody.
Hoefully things will be back on trqack soon and we wil start to get some new news on the FSS and the CON. |
03-27-2012, 08:06 PM | #3 |
Scarred Cobra Officer
Join Date: Oct 2007
Location: New Jersey
Posts: 4,612
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There were so many members affected, how could it not be?
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03-27-2012, 08:44 PM | #4 |
Red Shadows Officer
Join Date: Mar 2009
Location: Citizen of the world
Posts: 681
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No more club for me... Not after all those charges from the UK.
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03-27-2012, 09:09 PM | #5 |
Iron Grenadier
Join Date: Mar 2009
Location: The Last Frontier- Alaska
Posts: 607
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Happened to me too...luckily I had stopped using that bank a few weeks before so there was only about $2.00 in that account...so they only got $1.00!
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OpusJoe Collecting since 1983 till 1992...collected life experience after that...sucked back into the hobby since 2007.... Am I the only GI Joe Collector in Alaska??? Wait HOlly Crap, there's 2 of us! My B/S/T Feedback http://www.hisstank.com/forum/buy-se...ck-thread.html |
03-27-2012, 09:51 PM | #6 |
Cobra Viper
Join Date: Apr 2009
Location: Washington DC
Posts: 296
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My card was compromised also. I made my purchase just after Christmas, but the card did not show any fraudulent charges until last week. First a 39.00 charge appeared and then about 700.00 worth of charges. I work for my bank so I was quick to catch it and have it shut down, but it is SERIOUSLY annoying. I only signed up for the silly club so I could participate in the FSS which I am no longer certain will even happen. If they try to gouge us on those, I will not buy them.
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03-27-2012, 10:10 PM | #7 |
Wicked-Bad
Join Date: Jul 2008
Location: Vancouver, Canada
Posts: 2,162
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Good update.
It's been a couple weeks since I made up my mind not to do business with the club again, and it hasn't changed. Hopefully everything is good from now on for everyone else, but I'm definitely still out. |
03-27-2012, 10:23 PM | #8 |
Night Force
Join Date: Feb 2009
Location: Texas
Posts: 15,441
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Before Christmas? I think not. I used a new card to renew just before the server was taken off line in February. That card was also used fraudulantly. So the bastards were continuing on even after Christmas time.
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03-27-2012, 10:32 PM | #9 |
Random Viper
Join Date: Jun 2008
Location: Wyoming
Posts: 1,612
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Quote:
Hopefully they can get the FSS and Joecon Reg stuff up sometime soon.
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03-27-2012, 10:40 PM | #10 |
Retired Viper
Join Date: Feb 2010
Location: Markham, ON
Posts: 45,213
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I was one of the first wave of people that got hit in January. I was mad at the Club, but I vented here, Thanks Hisstank! Now that I got it off my chest I realize that Sh!t Happens and I could have had charges like that happen from even going to the grocery store. I'm glad to see the Club has gotten better from this, How good we shall see!
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