Message from the club:
Thank you for contacting us regarding this. We do take these issues very seriously and we check into this for you on our end. If you could answer a few questions for us below this way it will help us with our research. Thank you and I do apologize for the issue your having.
Thank you for contacting us about your credit card concern.
In order for us to help you, we need more information, could you please supply answers to the following questions?
1. Please send the EXACT name of merchant as it is written on your statement.
2. Amount and date of suspect charge.
3. Bank your card is drawn on and if it is a debit or credit card.
4. Device and browser (and version) you used for your last payment with us before you saw a fraudulent charge (ie, android phone, computer, iphone, browser and version).
6. Were you on a public computer?
7. Were you on a public wi-fi network?
8. If you were at home or work, what internet provider did you use?
9. On your last transaction with us, did you receive any kind of error message (card declined, 404 error, programming type error). If you did receive an error, how many times did you resubmit your information?
It is very difficult to track credit card fraud. With your help, we can see if there are any parallels between those reporting an issue.
In order to better protect yourself please here are some guidelines:
Never log into a secure site from a public computer, public wi-fi, or through android/windows phones. Only use your mobile device on a mobile app for transactions, never a browser. Turn off your bluetooth and wi-fi to prevent people from hacking your credit card information from your phone/computer.
If you have a card that has an rfid chip, make sure your card is shielded when not in use.
Always make sure you are using a secure socket (
https://) for any login that requires a password or a monetary transaction.
Never email your credit card information to anyone.
