|02-19-2008, 07:49 PM||#1|
Join Date: Aug 2007
Location: Hiding from the ROC Police
I'm really sick of TRU. First I have ordered troopers from them several occasions just to get emails later saying they can't fulfill my orders. My current issue is about there exclusives. I never received the email canceling them like so many have. However I went to check my account today and they say my email isn't in there system. How the F can my email address not be in there system when I get weekly emails from them pumping out there stupid promos. I take it that my preorder doesn't exist anymore since I'm no longer on file for them.
seriously WTF? How can a major retailer be this irresponsible and incompetent. It makes me sick!
|02-19-2008, 07:53 PM||#2|
Join Date: Feb 2003
Location: Greensboro, NC
They may be a major brick & mortar retailer, but I think they're fairly new to the e-tailer market. I'm pretty sure Amazon did their internet sales until last year or so. Doesn't excuse the mess you've gone through dealing with them though. I'd say find a customer service phone number and politely tell them what you've been dealing with concerning your orders with them
|02-19-2008, 08:06 PM||#3|
Father of a little Viper
Join Date: Jan 2008
Location: Columbia Missouri
I would definitely get ahold of someone at customer service. I thought about ordering from them but now i am glad i waited...
|02-20-2008, 02:36 AM||#4|
Join Date: Feb 2008
Location: south east texas
i have ordered from them before and did not have a problem but that was when they were with amazon
|02-20-2008, 02:57 AM||#5|
Join Date: Dec 2007
Amazon has been handling their stuff for a long time and now that they've "independicized" I think they went down the shiter lol. They cancel all their orders for joes.
|02-20-2008, 03:02 AM||#6|
Cobra Peeping Tom
Join Date: Sep 2007
Location: IN THE JUNGLE OF CA...
they lost my login as well. I didn't bother following up with customer service about it, i'm not buying from their online site anymore. IMO, it's probably one of the most unorganized toy e-tailer out there.
|02-20-2008, 03:13 AM||#7|
Join Date: Oct 2007
I didn't get a cancel email.. unless you mean the backorder email..
Did you print the confirmation receipt?
If you have the order number, you might be able to view your order
I got an account AFTER i placed my order.. my order doesn't show up on the account.
I have to go through the roundabout way of viewing my order.. (as mentioned above)
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